My Protein

I have bought their products a few times, and also shared their referral link with friends and P. Training clients. However they always find excuses to not send those referral credits they offer. I had to contacted them, and they replied "sent us a picture/screenshot of that referral offer" and tell your referral to write us a message. GUYS people dont have time to bother clients and friends. I have another 3rd friend who just ordered an EAA with my link but I am sure I won't even get these credits. Comment below my comment if you experienced the same!

2nd dqy waiting. Courier who are crap evri. Says noone was in. While instructions were left to leave in porchand a note in letterbox
Customer services are like robots. I ask for compensation. Gota little 10 pounds and saying will deliver tomorow
Never again. So unproffessional

So in July I ordered 312 servings of BCAA's. I later placed two more orders in subsequent months. Each time (total of 5 bags) they sent 128 servings. I have sent at least 40 messages to them including photos of the product as well as a spreadsheet showing the weight and how based on their own tracking information they clearly sent the wrong size. They steadfastly refused to send the balance owing and instead said I could ship it back. Well, I didn't want to compound my losses. I had already spent $207.46. They finally agreed to give me a 50% credit which is still a ripoff but I agreed. On Oct 31 they gave me a credit of $67.49. That's 33%. This company is the single worst company I have dealt with in my lifetime. I paid for 12.5 kg. They shipped 5 kg and after 3 months their solution is a 33% credit.

Their customer service is shocking I over ordered by accident and took over a month to get resolved, plus had to pay for the postage for the return, I then complained that I was getting upset stomach from their product and was not mixing well, they said I should see a doctor about that, even though I used the same isolate protein which should not give you any stomach problems.
This company has no regard for customers or what $#*! they are putting in their bags, stay away from my protein.

They charge sales tax on products in states that are tax exempt and refuse to refund it. Where does that illegal tax revenue go? They keep it of course, since the state isn't getting it. This on top of the inflated prices.

I have been buying form them for a long time, and I was very happy with their products. Suddenly I make my next order, using a very good promotional code of 42% which worked, the discount was reflected and I paid the oder. For no reason they cancelled my order and deleted my account. Without account there is no way to contact them, they just link you to their FAQ. Thinking it was a mistake, I registered again, ordered another order, using another promo code, this time for 80% discount. The same thing happened. Obviously will not be buying form them again. Shame really.

By far the worst customer service and after sales support. Purchased an item 3 + weeks ago and never arrived. Customer service takes days to reply by live chat. Then can't help, won't allow me to leave a formal complaint. Been ongoing for weeks. Took my money never delivered the items. Theft. Worst customer service I have ever experienced all customer service staff unhelpful

Will keep making empty promises to solve the non-delivery of an item. Followed up for weeks and just got the same generic response - it's being treated with urgency and will be resolved in 48 hours. Eventually cancelled my order and had to fight with them just to have the cancellation processed, doubt I'll ever get the refund in my bank account.

I ordered the BBQ and they weren't bad so when they came up on sale again I ordered two BBQ and two Salt & Vinegar. The latter was so gross! Inedible, actually! When I tried to put a review on their site it kept telling me 'page not found' like maybe they do that for 1-star reviews! I sent a message to customer service about returning the unopened box so we'll see what happens. I'll never buy anything from there ever again. I tried to feed the opened bag to the seagulls and even they weren't interested.

I ordered the Clear Vegan Protein but was unable to tolerate due to severe headache. It could be related to high vitamin B content. Returning the item has been incredibly problematic. It has taken 7 emails and I do not believe it has yet to be resolved. I have dealt with 1stPhorm in the past and the return process was incredibly easy with a very responsive customer service team. I will be returning to 1stPhorm products.

Don't order from them. When their system wipes the discount coupon from your order and you try to cancel and reorder with the coupon, they'll duplicate your order and refuse to refund it unless you can ship it back to Poland. Shipping from NJ cost more than the order. AVOID AT ALL COSTS!

Love their product, but they need an overhaul of their website so they don't charge sales tax when states don't charge tax! I go though this EVERY TIME I ORDER and I just completed an order where a representative gaslighted me that I wasn't charged sales tax when I clearly was. Unbelievable. If they need to make a little extra money, why not raise their rates instead of unethically collecting sales tax when my state doesn't collect sales tax?!

I bought the protein from MYPROTEIN WEB SITE https://au.myprotein.com/ 5 Kgs of IMPACT WHEY ISOLATE protein and in July I open up the new unopened 5 kgs package to use it but it smells and taste no good. I am getting a bit worried something is wrong with the products and it might cause food bacteria poisoning.
I immediately check for the expiring date on the labeling on the packaging but there is no expiring date and in Australia, the consuming food item might have an expiring date label.
I contacted the seller they accept they are in the wrong with an error with their labeling and will further improve and aim to prevent it from happening again I ask for a replacement because the product cost $253 cents to purchase but they are only willing to refund me $98
I had no choice but to accept it and it was in the middle of July 2022, until today there was still no refund. I have written, corresponded with many emails, and sought help from all the staff names mentioned here Nathan & Jennene & Sibulele & Mbali & Nothando & Nomathemba & Stefan & Sinalo & Sthabiso & Zama, and Sthembile.
This group of staff behaved just for $98 they were willing to go as far as to use low tactics to avoid the refund. They stated we already refunded you in the middle of July 2022, so we can't help you further. How stupid are all of them, I told them my bank has checked, my bank statement and online check and confirmed there is no refund received.
I ask them very simple just check your business bank account have the fund been debited it will confirm whether my refund had be paid or not but they refused to check and respond
I am not only customer-facing the same issue, there are many of my mates facing the same issue from this Company.
My personal opinion to all my mates who may be concerned, do not buy any products from this Company, their services, their behavior, and their actions and their products are not reliable.
It is not worth all the stress, anxiety and anger, and frustration, and most importantly their product is not sure it is safe for our consumption.
Be Careful, Take Care, Be Safe and Stay Away from this Company
Thank you

Difficult to get a response from customer service, and the product is very overpriced. I would never order this product again.

Their chat system is not working 24/7. I have been sending messages back and forth with them to do a simple return for over 2 weeks now with no progress made at all. Not to mention they don't even offer an easy returns process. You ship the items back yourself and then they inspect your return and then MAYBE you'll get your money for the products back and an even bigger MAYBE for them to refund the return shipping fees. One of the worst customer services experiences I've ever had.

I ordered a 2.5 KG bags of protein and I only got sent 1 kg. They don't even have a number to call to sort out these problems. The live chat operators give no $#*!s at all and don't respond most of the time. I never got sent my 2.5kg bag as a replacement even though it was promised to me. I was offered a. $10 credit instead, as if they thought $10 would buy the 2.5kg bag back.
Please don't spend ur money on them, they will send u the wrong order and wont fix it up.
CUSTOMER SERVICE IS AWFUL. They are painfully even trying to work with them.
My protein is a shady business scaming every dollar they can, the reason the don't have a number to call is that they don't want to help. They only want the money and dont give a $#*! about the customer.
Please don't waste your time and money. I guarantee u will be disappointed if you choose to buy. From myprotein.
THEY SUCK

My package was lost in the process of delivery. I do have the confirmation mail from third party courier company saying they didn't receive the parcel/product except the shipment details and yet they are refunding the money.

I took an advantage of 50% off on subscription orders for whey protein drinks. I cancelled my subscription before MP was supposed to charge me for next order as I don't use them on daily basis and had plenty enough left (I ordered 4 of them). My order was made 24/05 with a subscription every month. I was charged on 6/07, that means I was clearly very randomly charged. I sent them an email right after charging me before dispatching (- live chat does not work, phone number that's provided, is not going through) to cancel my order. How naive! The order was sent. Alright, I went through my MP account to make a return and there is no mention about this order at all. Like it was never made, does not exist in my history. So again, another email sent about the whole mess and asking for return document (I cannot get it through their website as my order does not exist). They sent me the file to print and only option was Post Office. So I went there but they could not accept it as the label did not have any QR code to scan, only barcode, that means I'd have to pay for the package accordingly to its weight. With this huge box that I had to pay for while never asked for, I had to go to the post office and back home. :) Great, another email sent about my never ending experience and requiring to not pay anything for sending it back. They asked for a proof of payment and products I received. So I sent them. Now they sent me a totally different looking document for refund from the first one for only 1 product, not all four I received! I've chosen Evri courier company to pick it up this Wednesday as in no way I would go anywhere with it anymore. I still have to pay £3 for the refund. Who knows if Evri are going to even accept it as the label does not match the weight of the box. I do not care anymore, I just want to get rid of these unwanted items and my money back. I never had a problem with this company but I must admit I never had a subscription from them. It is a shame such a huge company is not capable to deal with such problems easily. If you are not able to have it sent back to you without giving me more troubles (I have my own life with other things to do than figuring out how to return you things I never asked for), just send me my money back same way you took it from me without my permission.