My Protein

I placed an online order. That I never received. I contacted the company of my protein and I filled forms, but never heard back from them and did not receive my order either.

I was charged twice for one of my orders, and it took 8 messages between myself and Customer Service until they finally sent my enquiry to the Payments team. During the communication process, they had asked me for my order number twice (even though it was already included in my very first message), and they basically repeated themselves numerous times; it was almost as if I was talking to a robot. I have yet to hear back from them regarding my refund. Postage is to be paid by customers for returns and may end up costing more than the items you're trying to return (depending on your purchase amount, of course) because they wanted me to ship my return to Poland from Canada for whatever reason. Their clothing appears to be of decent quality, but the sizing is inconsistent–I got a XS t-shirt that fits like dress and a XS hoodie with a neck hole that fits a 13 y/o. It also appears that they only publish good reviews; I have submitted a few subpar reviews but none have been posted. Even their bestselling items only have ~50 reviews. I have received all my packages with no issue so far, so there's at least that. The whole experience with MP feels sketchy. I will gladly take my business elsewhere.

I was buy a creatine and a protein on here, and I just order it, and today I can't login my account in Myprotein and when I ask the agent they just said my order has been cancelled and my account is been disable,and they said I can get refund on a email they give it to me and now it a week later I still didn't receive my refund, this is a terrible experience

Engaging with Myprotein's customer service is an exercise in futility, like conversing with a parrot programmed to spew unhelpful, pre-drafted responses. A glaring error in their system, the baffling absence of the United States from their country list, stonewalled my attempts to correct my address, leading to a ludicrous farce of delivery misdirection. Despite FedEx's tracking data irrefutably showing my order winding up in the wrong city, Myprotein's customer service stubbornly clung to a carousel of redundant questions and requests for already-provided forms. The end result? A dance of frustration and wasted time that transforms buying directly from Myprotein into an agonizing ordeal of Kafkaesque proportions that I would not wish on my worst enemy.

Package not delivered. Didn't receive order. Have refused to refund me and only give me credit despite their refund policy.

They said it wasn't there responsibility to successfully deliver my package to me.Verbatim

Spent one hour on their chat with "Nathan" who offered no solution, apology, and was quite rude and unprofessional.

No further contact information was given i.e. Emails, phone numbers because apparently they don't have them.

I pray you don't run into issues with your order because if you do, they don't seem to know how to conduct themselves and truly act like a shady/ small business.

Still looking forward to someone getting into contact with me.
But I am still truly shocked about this whole transaction and how they conducted themselves. Like no product - then refund. Truly mind boggling how some companies cannot hold themselves to simple standards of commercialism.

PLEASE CONTACT ME MYPROTEIN as Nathan discontinued and log off the chat with me and didn't provide any more contact information to customer service nor beyond.

Really bad customer service, they take ages to reply and I couldn't find a live support agent in Greek language (found one in the Irish site). I wanted to cancel my order and receive a refund just 10 hours after ordering, and their system couldn't let me because "some products were shipped"(no product is shipped even now). Customer service said they couldn't access my account and that there was a technical problem with their system (agent was polite though). They simply delay you as much as possible if you want a refund. Will not use, just stay away.

Update: And yes, as other members noted here, if you try to cancel your overpriced order they try to ship it as soon as possible. I chose the slow shipping but 10 minutes after this review I got an email that my order is shipped. Now I'm afraid to return the product when I get it as a lot o reviews here state that they don't refund for weeks even months. Terrible terrible service.

Update 2:
In the message that the company agent sent me he offers the return policy of this company. Meaning that I will have to ship the product back, then wait to arrive, then wait 14 days to get my refund. But as many others here noted, they may take even months or they may never refund you, so it's a gamble. Don't trust them.

I paid extra for next day delivery and it took 2 days to be dispatched. When asked about this they couldn't give me a reason and just said sorry. Can't believe a company can sell next day delivery and not provide the service.

The biggest ever. I advise don't shop and try to shop here. You will never get your order in time!
They dropped my order 20 km away from the address I put there.

I've ordered from Myprotein for more than 20 years and never happened nothing like this, I've been charged 3 TIMES for the same order.

After hundreds of calls to costumer service and nobody care, my last chance was thru message and I've spoken with: Sthabiso, Samkelisiwe and Callum no one help me to solve their mistake ( for me is a robbery) of charging the costumer 3 TIMES.

They demand to send them a print screen as proof of what I was saying, like the Bank institutions don't aloud to do print screens, I've to send them a bank statement. (wishing that nothing wrong happen with my personal details)
Just be aware of this company, after the pandemic looks like they have moved to the backyard.
My next order I'm going to thing seriously to go elsewhere.

Your account in detail Mr. Joao Goncalves Your monthly statement Page 2 of 4
What's happened this month?
Opening Balance £0.00

31 Mar *******323 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41

31 Mar *******324 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41

31 Mar *******325 www.myprotein.com Manchester LND - Instalment plan purchase + £187.41

Your new balance £562.23

My protein is one rubbish, fraud company. I've ordered a few times from them and there was problem everywhere. You pay for 2-3 days delivery after week you are still waiting so you contact them and they tell you that it's 2-3 days from the day the items are dispatched. I've never seen anything like this.Now I ordered on Wednesday received today and 1 hour before received they sent an email saying that 1 of the items is missing cause it's out of stock. WTF? How can you order something that they don't even have in the stock? I've been talking to customer service entire day asking for differen flavor, all the are telling me are excuses. They even say that they didn't charge me for the item, I sent them screenshot from my bank that yes they did. They are clowns and entire company is fraud. Won't recomment

I Ordered 7.5 Kg Of Impact Whey Protein (2.5kg * 3) From Myprotein.Co.In On 12/03/2023 And Received Delivery On 15/03/2023.

To My Surprise All The 3 Packs Were Dated Manufactured 10/2021 And Expires 04/2023.
I Immediately Got In Touch With Myprotein Customer Support And Filed A Complaint As Protein Expires With In A Month.

I Was Asked To Wait For 3-5 Business Days To Hear Back From Their Investigation Team With A Proper Resolution.

However, It's Been 10 Days Now And Even Now Their Response Is Same, Asking Me To Wait For 5 More Days Without Any Resolution.

I Need A Replacement Of The Items Or Atleast Refund Of My Money.

I Had To Buy ON Nutrition Whey Protein From Amazon Cause I Can Trust Amazon For Sure.

I Made A Huge Mistake In Trusting Myprotein India.
I Want To Make Sure They Pay For Defrauding Me.

This is a review update improving from 1star to 3stars now. My previous review within quotation marks shows how I didn't get the package. Now, I finally received it.

"The courier they use in the USA is unknown and they do not provide tracking until it crosses the USA- Canada border where then Purolator takes over the delivery. Placed an order which showed up as dispatched on the same day. But now I've been waiting for the delivery for almost 3 weeks. It has been an additional week since the last day of the estimated delivery days. And My Protein does not know where the packages are and what happens to them when enquired. One customer representative responded to me to wait 3-5 working days JUST to get a response from their courier when the package was supposed to be delivered by then! And when I reach back to know where my package is, their response is that they have not heard from the courier yet!"

Yes, the courier was terrible. And, I contacted customer service back to back inquiring about the package. Anyhow, customer service responded each time even though responses from some customer service agents are not helpful at all. 3 stars for the availability of customer service, showing up that at least the company is still there and because I finally received the full package safely. The customer service must be having a tough time due to the courier service. Thus, they do deserve stars.

Very bad experience. The orders can be returned only in Poland, and the consumer bears the shipping costs. I couldn't find any call center agents to talk to.

I asked these clowns to change the address on my order. They said they couldn't and I told them this has happened before and they should fix their customer service. Without their permission they canceled my order and now to repurchase it. It will be $25 more and one of the shirts is now "out of stock". Great quality clothes with complete idiots behind the keyboard.

8 weeks after ordering I still haven't received my items. First they told me Evri had lost the item, and they would organise a replacement, but then quickly changed their story, saying Evri has delivered the item, but are unable to provide any proof of delivery - no picture or signature. I assure you nothing was delivered. Plus Evri are notorious for being incompetent.

MyProtein are uninterested in finding a solution, and will only repeat the same response: 'Our courier says the item was delivered', and when I ask for proof I get fobbed off.

I suspect my £70 is down the drain.

Their plastic bags that hold the protein's ziplock has gotten so cheap over the years that it barely closes anymore. Talk about non existant customer service when they LOSE YOUR PACKAGE.

Horrible quality of the product. Customer service is even worse. Choose some more reputable companies over this shady one

Ordered via my Son some gym clothes and protein pancake mix etc, nothing arrived. Then 3 bags of vanilla powder arrived, not ours, of course the usual picture taken from Evri. Funny when the clothes and all other protein things were "supposedly" sent to us, weeks later we receive no picture but they have been sent and assume delivered to wrong address, well show us a picture of the front door, they always do that here. My Son contacted them and we have to wait, now around 8 weeks. I asked him to order more clothes, bless him he paid for next day delivery and three days after they day they should have arrived we actually received this order, understand postal strikes but Evri is used!, still nothing of the other order and still trying to get my money back. Absolutely shocking service and would never want anything to do with this shambles company again once I get my money back. I will raise a dispute with the bank now and get this back, you rotters will not win. You are very disrespectful how you treat youngsters, discrimination! When I get into my Sons account look out! I'm no push over.I'm disgusted and would have given you NO STARS

I had two proteins I received with maggots incrusted all over the cap and around the packaging. I tried talking to customer service and they refused to provide a refund. I spoke to customer service on and off for several weeks as they attempted to find a solution. They said I could pick a return or a replacement and I told them a return since I did not want another potentially contaminated item. I said this several times to various reps and then was told a replacement was shipped and that I could return this after receiving it. Then I was told that I should have refused the item for a return otherwise they can't do anything for me at this point. It has been weeks and every single rep I have spoken to has told me conflicting things. This hasn't been the only time I've had issues with this company that they never resolved. Ever since 2020 customer service has been horrible as well as their products. This place is going downhill.

They are being unreasonable. After one day of place an order. They drop the price from $20 to $6, and sent me one that expired in 4 months. Refuse to provide a prepaid label, and refund the difference. I was loving their products but now I am tired to dealing with all this. Never purchase again.