My Protein

This business has gone mad ripping off! My last order was on 7th November 2021 of 2.5gKG Whey protein cost £39.2 now I went to the website to buy the same order except the price skyrocketed to £59.88 after a 70% discount (original price £96) almost 40% increase in price from last year! What a ripp-off! Dreadful marketing strategies by hyping the price and then offering discounts luring people to buy! Greediness at its finest!

I order protein, vitamins and creatine two weeks ago and paid for 2 day delivery. Still have not received my order and apparently they say it is just sitting in the warehouse and wasn't properly dispatched.
So instead of just sending out the order that's JUST SITTING THERE. Ice had to deal with 8 different people who refuse to give me a phone call and continue to ask me to wait another 24-48 F<#;%*=< HOURS for someone else to respond asking me to do the same thing.
I have asked for a refund, I asked for a call and I finally just asked them to send out my dang order considering it is still in the warehouse and I am continously told that they are escalating the issue and someone will contact me. WELL... NO ONE HAS CALLED OR MESSAGED ME BACK IN ANY HELPFUL WAY. THIS COMPANY IS A JOKE AND THE BEAST SHOULD BE ASHAMED TO BE PARTNERED WITH IT. GIVE ME MY DAMN MONEY BACK.

Worst delivery service. Worst taste (literally bitter). They also didn't agree to refund or replace the item saying that taste can be personal perception or subjective and they aren't responsible. Like wth! It was Chocolate smooth and it was bitter af, must have been expired batch idk. Wasted my money and protein because it wasnt edible.

Purchased vitamins first order 7 bottles that would take me to 1/2023 however they all expire on 12/2022.
A week later they have a sale so I buy 7 more and specify the expiration on previous 7 bottles. When I get products they all expire on 12/22 which clearly is unethical. They agree to replace then 5 days later I contact and ask when will merchandise be sent? Their response they want me to send merchandise back saying I'm refusing the product of course with tracking # at my cost.
I have spent close to $500 since finding this site however if I ever spend a penny I will be the dumbest person.

My 1st and last order with them! I ordered back in Mai 2022 and was told an aprx delivery date June 3rd and we are now June 17th with NOTHING / they make it impossible to communicate and stil no proof of delivery! I've had it

Sold products reduced. Then claimed parcel lost. Then told me the product was out of stock so couldn't replace them.

Except on their sister site, myvitamins, the same product is in stock and on sale for 5x the price. The item I ordered from myprotein literally has myvitamins on the label, but they're telling me they're out of stock and can't send from myvitamins.

Huge scam. Prices have gone up, customer services are useless. And now this scam of selling "out of stock" products for more expensive on another of their sites.

I am waiting more than a month on my delivery. Still received nothing. Complaint is only possible by printing and signing a form and uploading my identity card...

The past 3 times I have bought from them I have not recieved my orders for almost a month. Customer service is shocking they do nothing to help you or even compensate the fact that you have just spend hundreds on their site and they cant deliver within the time frame. The customer service is terrible they send one sentence emails back with the "Is there anything else we can do to help" without helping in the first place. MP used to be great but its gone downhill big time over the past 2 years, Ive been ordering from there for about 7 years or so. Never buying from here again - 3rd time it's been shocking, lesson learnt now! Out of pocket with no items, almost 1 month after purchasing.

They have new deal of the month "may sales"
Week earlier you coul buy 5kg whey protein isolate for £88. Now with the big " Sale" you can only get 2.5kg bag for "only" £99! That 2.5kg less for even more money! BRAVO... They even removed my opinion from website becouse they know its true... robbing people in day light

I ordered my first order from myprotein.lt and did a mistake in the address tab. I paid for the order and then noticed the mistake. I have contacted customer service immediately. Surprise surprise, the answer is "we could not change or add anything". While other e-shops a modern and dynamic, this one just do not care about the client and could not help them is just a simple mistake done. Moreover, it is hard to contact them in Lithuania.

Order at your own risk. I order 3 items for a total cost of about $80. I received one of the pants with a giant hole in it. I was also taxed $44 dollars at customs for the order which was even harder to swallow when I received the damaged garment. I messaged customer support asking if they could refund the customs taxes due to the damaged goods. They initially said they would and it would take 12-15 business days to receive the refund. That was back in February. I have messaged them back and forth for 3 months now trying to receive this refund and they keep stringing me along with no intention of refunding me. After 3 months I'm finally giving up, it's not worth the money.

It has been a month since ordering and have not received my protein. The product I ordered was supposed to be delivered 2 weeks ago, and has still not arrived. According to the tracking number, the package has been out for delivery for a week now. When I contacted the company they told me when the package was dispatched and that it is out for delivery and advised me to check the tracking number (which I have already done). They refuse to provide any other details on my package.

I would give 0 starts if I could. I purchased some sports clothing from the Greek Myprotein department in an attempt to try them. First, I read the returns' policies where it was mentioned that in case of a return I am responsible for the return delivery fees which seemed rediculous for such a company not to create return labels but I was ok with that. First of all, the delivery was extra slow, it arrived after 3 weeks. Afterwards, upon return request, the customer service was very bad, since they would every 2 days per message. In the end, they send me an address label for me to realise that there was no greek warehouse and I had to send them to the UK. After Brexit the average small parcel to the UK is 25 euros. This is rediculous and I feel totally deceived in order to keep the items.

Received a defective item. Been emailing back and forth for days now trying to arrange a return. It's been more than a week. Every time a new person responds back with no help at all. Seems like a big scam and you can never get a refund for a DEFECTIVE item! I've been a customer for years but never had to return anything. This has been an eye opening experience. Will not ever shop here again.

Made an account and ordered. The order is cancelled a couple days later with no explanation. Literally such a joke

I've been a steady customer of theirs since 2016. Recently I tried their fruity cereal flavor, because who doesn't like fruity pebbles? I did not like it, as it had a metallic taste. Mind you, I have never complained to them about any other flavor or issue. I contacted support, who takes their sweet time to reply, and they wouldn't do a single thing for me. No return, no replacement, no nothing. This is how they treat loyal customers, so be aware. Basically they don't care if you don't like it, and refuse to take it exchange it. Now I'll never buy from them again. Shame on you Myprotein!

Myprotein.ch pretends to be a Swiss website offering their products on our national market with "free deliveries" and prices in CHF and compete against swiss vendors selling their products. It's only after the purchase or when you dig through the FAQ on their homepage that you find out that you have to pay substantial import taxes on their products.
Apart from it being an ecological disaster (why should I get food shipped halfway across the continent?), this is misleading the customer on prices.

Ordered on 2/11, got an email saying that my order would be delivered in 4-5 days. After 2 weeks of the shipping update saying in transit from Texas, I reached out. Their customer service is probably typing from their phones, their grammar/punctuation is awful and confusing. I was given my $5.50 shipping cost back originally (yay), but then was told the order would be refunded AND I would still get the protein ordered. That seemed like a good fix, but when I chatted again a day later, I was told that I got a refund, the package is lost and they were not fulfilling my order. First and last time I use this site.

The quality of their products isn't bad and they seem to always have a sale going on which is nice, but when A) my Order couldn't be delivered due reasons still unknown to me and B) won't refund me the full amount even though the issue was 100% on their end, it completely ruined the experience for me. I will not waste my money here anymore.

I order my shirts from My Protein in September 2021 and now it's January 2022. I'm still waiting for my item to come in. Don't waste your time trying to get ahold of customer service either. Good luck to all that try My Protein