My Protein

Do not use this company - they are beyond dodgy. I bought some sports bras that were too small & terrible quality and sent them back express post ( out of my pocket) they denied receiving them. I asked for either bigger sizes ( last resort) or full refund I was ignored for months by customer service. Pls save your $$ do not trust this company.

I've been waiting for 4wks for a delivery that still hasn't come, and their admins still havent even provided a single update of when to expect my order or if there going to resend something. Even if they send it now, it means I will receive my order minimum 6wks late.

Avoid this merchant, poor customer service and delivery.

As title states I purchased a 5kg bag of protein from the Black Friday "sales". When I received it I noticed it was expiring in 6 months. Obviously there was no way I'd be able to get through all of that by myself so I contacted customer service who stated that the product should not have been sent with such a short expiry date and advised to return it for a refund.

I found out after that essentially I would need to pay for my own international shipping to return my 5kg bag and wait for it to clear before I could get a refund processed, and even then there was no way to access the same sale if I wanted to re-purchase my protein. The process to return, confirm stock, clear funds and then for me buy and re send again could have taken months, and I would have lost out on more money (from paying for delivery and losing out on sale), all this due to a mistake on their end!

I got the distinct impression that they made the returns process extremely difficult to dissuade people from attempting to return their near expired products.

Obviously I'm never buying from them again and advising anyone else to avoid as well.

-Ordered 2 containers of clear whey protein. They sent me only a box of toothpaste. I do not want to be stealth marketed toothpaste, I want my products.

-Fail to provide satisfying services and fulfillment. They will say the order is dispatched but won't give you a shipping update for days. Their communication is not good, when you reach out to customer service, you are hit with the typical corporate runaround and unaccountability.

-They've missed shipping window estimates, outside of the holiday season.

***-One of the worst things they do is reply to reviews to attempt to diminish anything negative. They are artificially inflating their reviews.

-They are very concerned about people complaining about their issues, but aren't concerned with actually resolving them.

Avoid like the plague no customer service no parcel received nothing done about it
Biggest con company going

No words. It's a fake company, never met someone who get his products from them. All they do is just responding your reviews.

Do not buy off this company! I ordered an advent calendar for my son on the 7th Nov, it's Dec 1st in two days and still no sign of it. Just daily annoying marketing emails and only 1 sorry it's delayed email. The phone lines are shut so not a person to talk to just the usual on line rubbish chat thing. They don't care, my son will :( They are still marketing the advent calendars but they can't fulfill their existing orders. Disgusting customer service. Don't order from them! If you search reviews you will find loads of bad ones and it's true. No product delivered, bad customer service, no refund offered. Don't fall in the same trap!

Atrocious customer service especially from Andre in support. The item arraved after the date promised and the delivery driver just threw it on the porch after being told we did not want to accept delivery. Numerous attempts to contact this dodgy company have resulted in no or minimal unhelpful responses. Use this company at your peril, if they are like this so you really think thier items are safe or healthy to consume?

I should have read the reviews about this company not refunding when returning items. I returned a pair of shorts with tags in the plastic and box it came in. They did not fit properly, were made poorly and the material didn't feel very breathable. I could track when it arrived at the distribution centre and realised they had received it 8 days ago so I sent them an email and then they wrote back that they had received it but it was damaged so they would not refund my money. I asked them if they're not going to refund my money then I would like them to send the shorts back (I could at least give them to a friend) - they advised me that they had been destroyed. They basically stole from me. It's the most appalling service I've ever experienced and I'm surprised there's not a class action against this company with all the consistent reviews around their lies about products being damaged and not refunding monies. What they are doing is fraudulent behaviour. I'm in Australia but it seems like people across the globe are having the same issue with getting their money back.

No tienen buen servicio de entrega, te puede llevar 2 semanas. última vez que compro, prefiero invertir un poco más y comprar en food spring.

I bought three tops that were substantially smaller than advertised. Email for refund details - I was directed to a specific post office to return the items - Not in my area. I went to this post office who explained that they do not deal with these returns and couldn't help. I sent another email and was myprotein provided a refund barcode to use so I could return the item. Went to post office again (different one this time as it was apparently a standard post office return) and was told that the barcode provided was not recognised by Australia Post. Emailed myprotein again last night and today was merely told to follow the instructions for the last email. DO NOT BUY FROM THESE PEOPLE. Customer Service and returns policy is the worst I have experienced.

On July the 5th I placed an order with my account at Myprotein.com. It was the usual 11lbs whey protein bag. On July the 13th, I received a box with the "free gift" and no order. I contacted Myprotein and they went through a complicated and time consuming exchange of messages with me, confirmed that they were at fault, promised to place the order again but, instead, they kept my money and never sent the order.
I didn't expect this company to become predatory so fast.

You should not purchase anything from them. They are making prices so cheap so that they can scam more people. STAY AWAY

I order my protein snacks from this website. Or used to.
With my last order, I received 2 items with past due dates (entire boxes.).

I opened a complain on the website with pictures attached and the response was for me to explain the issue again (they're off, Sherlock...) and tell them (again) expiry dates and batch number.

Poor service and poor quality. If I hadn't checked the label, I would have eaten food that was off.

Will never order again and want my money back...

I've ordered it from myprotein, multiple times, due to their good score on labdoor. However, there isn't a single time I had some sort of issue with my order, either they didn't send my gift item, then they hold my order because they didn't have it in stock and they didn't bother to let me know, another time, the issue with payment (glitch on their website) and there isn't a single person you can talk to. It takes days to resolve your issue and this is absolutely the worst shopping experience ever. It feels like buying something from China over Alibaba. I've canceled my order but I won't be surprised If they end up charging me and sending my order out of blue in a couple of months, that's how bad it is to shop from this website. Cancel your order button doesn't work, you might think apple pay would be fast to check out, that doesn't work. So yes, here is my honest review. If you are not in a hurry and won't mind getting your supplements in a month go for it.

The absolute worst purchasing experience of my life. I accidentally placed an order for an incorrect address. I immediately requested that it be shipped to another address. They would not allow it and told me I would have to place a new order for the new address, wait for the items to be returned from the shipping company, and then a refund would be processed. 4 months later, I am still trying to get my money back. They provided me with a false number where i was told I could talk to a manager. I then reported this and they would not provide me with a number, nor have a manager contact me when i requested this.
I am still going back and forth with their support team trying to get my damn money back.
WILL NEVER USE AGAIN. WARNING OTHERS NOT TO USE!

DO NOT buy from myprotein. I have had several correspondence with their customer service about an order I tried to cancel but their website was faulty and didn't let me. I contacted customer service immediately to notify them before it was dispatched. Received a delayed response and the order was dispatched aka too late. So I returned it and had to pay an additional $45! This fee was not covered. It was shipped from Missisauga, ON but I had to send it to their returns facility in Kentucky! They should cover the cost of shipment this is ridiculous. It's a shame since I have been buying from myprotein for years. They lost a customer.

Ive was waiting about 2 months for my deilvery.
After several query about my delivery (all copy and paste answers.) i just decided to cancel my order.

Very fast delivery, great prices, tastes great. I dont understand the bad ratings.
Ordered on 11th of Oct, arrived the 13th. (To BC, Canada)

I made a purchase last year during the black friday sale.
And as the purchase was above 100 Euro I was supposed to receive a black friday box worth 44pounds.
Its now 2 months since the order was placed and I am yet to receive the same. When I contacted customer care the response I received is -

"I'm sorry that this hasn't been sent to you yet as this is currently out of stock and it doesn't look like we are getting anymore in stock.
I can offer your £5.00 credit onto your account as a gesture of good will".

This is too sloppy from MyProtein. At least I don't think I can trust this company going forward.