Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of MyPhotoWallet

MyPhotoWallet

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate MyPhotoWallet?
grey stargrey stargrey stargrey stargrey star

MyPhotoWallet Reviews Summary

MyPhotoWallet has a rating of 2.6 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPhotoWallet most frequently mention customer service, several times and business days. MyPhotoWallet ranks 7th among Photo Sharing sites.

service
138
value
135
shipping
141
returns
93
quality
135
This company responds to reviews on average within 18 days

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Jen B.
Unfollow Jen B.
Share Review
Report Review

Wallet & photo card
June 30, 2023

Customer service was excellent. They answered emails quickly and helped. The wallet was very good condition and quality. The picture is clear but I would have liked a matte finish instead of shiny as to see the picture better. The photo card turned out excellent as well.

Date of experience: June 30, 2023
Tennessee
1 review
0 helpful votes
Follow Izzy G.
Unfollow Izzy G.
Share Review
Report Review

I bought from this business 2 times and each was amazing! I'll definitely buy from them again and they also make sure that the order looks correct before they actually make it! It also always looks better then expected!

Date of experience: June 30, 2023
Indiana
1 review
0 helpful votes
Follow Caitlin H.
Unfollow Caitlin H.
Share Review
Report Review

Order mix up
June 26, 2023

Vivian was very helpful when the wrong order was sent to my home. She sent a replacement in a timely manner and continues to be very helpful

Date of experience: June 26, 2023
Canada
1 review
0 helpful votes
Follow Soleil B.
Unfollow Soleil B.
Share Review
Report Review

Bon service, réponse rapide à tout heure de la journée. J'ai eu un problème et tout est rentré dans l'ordre rapidement.

Date of experience: June 25, 2023
Texas
1 review
1 helpful vote
Follow Nikita C.
Unfollow Nikita C.
Share Review
Report Review

Perfect
June 24, 2023

The wallet is amazing. It came right on time for Father's day and was perfect. I will definitely use this site again.

Date of experience: June 24, 2023
California
1 review
0 helpful votes
Follow Terrica M.
Unfollow Terrica M.
Share Review
Report Review

I went to order a custom wallet that had a picture of me and my husband's daughter and I guess the picture that I wanted to be put on the wallet uploaded abnormal so they sent me an email and showed me what the l picture would look like and told me that if I wanted to change it I could do I ended up changing the picture and they sent me the revision and it's so perfect. They went out of their way to make sure that my gift came out perfect.

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
Follow Rajbir H.
Unfollow Rajbir H.
Share Review
Report Review

Keychain order
May 21, 2023

I am really happy with your service. They are helpfull and provinding the best services as they change my order upon my reqest

Date of experience: May 21, 2023
California
1 review
0 helpful votes
Follow chelsey c.
Unfollow chelsey c.
Share Review
Report Review

I've gotten 2 wallets from this site and they've been great! Good quality products. I also accidentally ordered the same thing twice and was assisted immediately via email to cancel one of the orders. Great experiences! :)

Date of experience: May 18, 2023
Florida
1 review
0 helpful votes
Follow Beth B.
Unfollow Beth B.
Share Review
Report Review

I ordered a photo bracelet and the photo looked beautiful on the bracelet. The delivery was fast, and the customer service is excellent. Would order again

Date of experience: April 18, 2023
Texas
1 review
0 helpful votes
Follow Aranda W.
Unfollow Aranda W.
Share Review
Report Review

Don't Hesitate
February 25, 2023

I've ordered from this company more than once. They do a great job on the wallets and they aim to please. They respond back quickly and they don't mind fixing any mistakes if any are made. The wallets are real leather also! Would definitely purchase again.

Date of experience: February 24, 2023
Florida
1 review
0 helpful votes
Follow Mike H.
Unfollow Mike H.
Share Review
Report Review

Personalized Photo Moon Lamp 3D Moon Lamp
February 21, 2023

My payment was supposed to be $19 with a discount and promo but paid $46. I paid on the 8th and I was supposed to get it on the 14th or 15th. My shipment was sitting in Austell, GA for days. I even reached thru the email and Instagram. My delivery time was supposed to be from 4-7 business day and I ordered on February 8th…I finally got it on the 21st. There should be someone to speak to. It was actually a good gift. If I were to speak with someone and have better delivery, I would try again

Date of experience: February 20, 2023
MyPhotoWallet c. MyPhotoWallet Rep
over a year old

We are terribly sorry for any disappointment caused “Mike”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Lebanon
1 review
0 helpful votes
Follow Rami B.
Unfollow Rami B.
Share Review
Report Review

My Photo Wallet: Vivian Elsie
February 18, 2023

Miss Vivian Elsie is a very professional lady. I had something in my order that required modification and she was very friendly, professional and customer-oriented. She has great work ethics. Miss Elsie is an asset to the company.

Date of experience: February 16, 2023
New Zealand
1 review
0 helpful votes
Follow Courtney R.
Unfollow Courtney R.
Share Review
Report Review

5 star service
February 18, 2023

Great gift ideas for your special person! Very personable and good communication with staff! Thank you

Date of experience: February 15, 2023
Maryland
1 review
0 helpful votes
Follow Micaela T.
Unfollow Micaela T.
Share Review
Report Review

Great customer service!
February 13, 2023

Vivian who helped me with an issue was really helpful and understanding! She was outstanding and friendly!

Date of experience: February 11, 2023
Alabama
1 review
0 helpful votes
Follow Kyleigh K.
Unfollow Kyleigh K.
Share Review
Report Review

Best Customer Service
February 6, 2023

I had ordered from them and one of my items wasn't up to par, and I reached out about that and they were nothing but helpful and amazing. Also wasn't a very long wait time between answering the emails like other companies. Definitely will order from here again

Date of experience: February 4, 2023
Virginia
1 review
0 helpful votes
Follow Troi H.
Unfollow Troi H.
Share Review
Report Review

Vivian Elsie demonstrated impressive customer service skills during my 1st purchase. She showed me the finished products so I can know what to expect before receiving my order. Will be purchasing more products from this company. Great work Ms. Elsie!

Date of experience: February 3, 2023
GB
1 review
0 helpful votes
Follow Sarah D.
Unfollow Sarah D.
Share Review
Report Review

Great customer service
January 28, 2023

Customer service assistant- Vivian Elsie.
This lady went above and beyond to help me with a after sales enquiry. Very prompt at responding. I will definitely be a returning customer.

Date of experience: January 28, 2023
California
1 review
0 helpful votes
Follow Brittany H.
Unfollow Brittany H.
Share Review
Report Review

Vivian did a great job helping me to resolve my issue. I had a product arrived scratched, she went above and beyond to help me get a replacement sent. Thanks Vivian!

Date of experience: January 15, 2023
Nevada
1 review
0 helpful votes
Follow B P.
Unfollow B P.
Share Review
Report Review

Amazing customer service
January 13, 2023

I was not 100% satisfied with my initial order so I contacted customer service & they were very quick in responding & very helpful. They asked me to send a different photo so I did & now I'm just waiting on that one!

Date of experience: January 11, 2023
Colorado
1 review
0 helpful votes
Follow Caitlin M.
Unfollow Caitlin M.
Share Review
Report Review

Support
January 13, 2023

They were really help full. The wallet was amazing. Now they are willing to replace it with no hassle

Date of experience: January 10, 2023