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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I recommend users to take advantage of this great service. Not only do they provide you with templates, but also with great suggestions. How can anyone possibly get their resume wrong. It's simple and professional. Don't waste time figuring it out; let My Perfect Resume figure it out for you.
I thought it was free, so I create a resume and when was done you have to pay $2 something. So for little money is not worth creating a new one on word. I agree the website is not upfront telling you is not free, but again was cheap. Then it says is a free 14 day trial and it cost $25/month after the trial, but you can cancel it if you don't want to get charge monthly. And that's what I did, I called customer service number and they helped me out and the person on the phone was very nice.
Hi Carolina, thank you for this awesome feedback! Reviews like this one makes us change the way we do things. We appreciate you giving us an opportunity to show you all the great things our product can do for you and your loved ones. If you ever need anything else, just contact us, we are here to help you. Thanks!
My representative was very kind and helpful. Hilda was very patient and helped me with all my questions/ concerns. Very much appreciated!
Hi Esme, thank you for taking time out our your day to reach out to us. It is good to know Hilda resolved everything for you; we are delighted to help. If you need anything else, just contact us, we have you covered. Thanks!
I made the silly mistake of accidentally signing up for a subscription when I just tried to get a resume. The were very understanding and kind and even refunded all of my subscription money. Great company!
Hi Taz, thank you for reaching out to us! We feel that is the right thing to do and really appreciate that awesome review. If you ever need anything else, just contact us. Thanks!
I tried this site and found it it terrific and easy to use. As I got a job a few days after printing out my resume, I called to cancel within the 14 day trial period. Ivelisse was great and handled my call most professionally. I would highly recommend My Perfect Resume!
Hi David, Congratulations! Reviews like this one make us feel accomplished! It is great to know Ivelisse helped you out and we really appreciate you recommending our services. If you need anything else, just contact us. Thanks!
Site was very helpful especially since I never did on-line resume or letter. I was able to get 3 job offers. I decided to cancel for now & Angel was helpful in this process.
I will return to MyPerfectResume if needed again.
Hi Susan, we are more than happy to be “non-geekish” for you anytime! Thank you for taking the time out of your day to write to us, it is very appreciated. If you need anything else, just contact us, we got you covered. Thanks!
Very pleased with my perfect resume experience. Was easier than other sites I tried. I cancelled my subscription after the initial period because I no longer needed it. However, Nomar was very helpful, courteous and very encouraging. Thanks Nomar for your professional help!
Hi Jenny, Thank you for reaching out to us, it is very appreciated. Nomar rocks and we are happy that he resolved everything for you. If you need anything else, just contact us. Thank you!
I did not know that it is a two wk trial subscription so we did not cancel. I called customer service and explained what happened. The person was very nice and without a problem he credited our $27.95 monthly membership.
Hi Daisy,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I was having issues with editing my new resume. The customer service agent walked me through, step-by-step, until I understood exactly what I needed to do. This is the best resume service out there!
Hi Kellie,
Thank you for sharing your experience with us. We are here to assist you on every step of the way. It is great to know how pleased you are with how your resume looks now.
Best Regards,
MyPerfectResume
Outstanding customer service! I did not have to wait long to speak to a representative, and I was impressed by her ability to resolve my issues in a timely manner. Well done!
Hi Beverly,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best Regards,
MyPerfectResume
I believe they use nothing but deceptive marketing! They don't tell you there is a fee and that you can't print your resume unless you pay the fee until after you have spent the time and have everything entered on their website. I would be willing to bet that all these nice fluffy reviews on here are from employees of the company!
Hi Linda,
Thanks for reaching out to us. We're sorry that you feel this way about our membership options. The following serves as a guide which may clarify any doubts you may have regarding your account:
Keep in mind that MyPerfectResume is a resume builder that gives the user a chance to try our service prior to commit to a full access subscription. Once you finish editing your resume, the service allows you to download the free text version of the resume or save it in your account for further review. The options for emailing, downloading and printing the resume in Word format are part of the full access subscription. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Thank you
I found it to be very useful tool in putting a resume together. Customer service was excellent and polite when I wanted to cancel. I highly recommend them and I want to add that it was a very positive experience for me.
Hi Sherri:
Thank you for taking the time to review our services. It is nice to know that our Customer Care Expert was able to help you out. Reviews like these make us strive to deliver the best of the best for you. If you need further assistance, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Outstanding customer service. The technician Ali not only helped with the corrections but actually taught me how to get the most out of the editing tools. He really knew his stuff and was so pleasant. Outstanding Service Ali!
Hi Jim:
Thank you for that awesome review! We are very happy to know that Ali was able to resolve everything for you. Reviews like these make us change the way we do things. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
I have been charged 5 months for a service by My Perfect Resumes own admission for an account that is inactive and they cannot find, so therefore cannot reimburse the charges.
After going back and forth with them they told me the only way they could find my account and see that I was actually charged would be by me sending them copies of the charge from my bank statements. I immediately sent them the 5 charges that appeared on my banking statement and since have not heard back from them despite contacting them several times since. When they respond at first via email I was never given a name or a ticket number to reference this issue. Don't download a template or use their site they are crooked and very unprofessional. They have no customer service are not helpful and how can a company conveniently charge a persons account that they have been told and agree they do not have and yet at the same time can't find the charge so cannot reimburse?
Hi Annemarie:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please direct message us we can assist you in a secure manner.
Best Regards,
MyPerfectResume
Easy, understandable answers. Respectful, polite agents.
Hi Heather:
Thank you for that wonderful review! It is nice to know that you had an excellent experience with our service. If you need anything in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Yaritza M was my customer service rep. I called to cancel my service because I no longer needed it. She handled my request very quickly. My debit card had just been charged the previous day for my monthly service, and she was able to get that refunded for me. I can't thank her enough for her professionalism and the swiftness with which she handled my call. It was absolutely painless for me:-)
Hi Lauren:
Thank you for taking the time to review our services. We are thrilled to know that Yaritza was able to resolve everything for you. These reviews make us strive to deliver the best of the best for you. Please feel free to contact us, if you need anything else in the future.
Best Regards,
MyPerfectResume
Person I spoke with to cancel my renewal was so very nice. You don't find that to often. She was a pleasure to speak to. Went above and beyond. Thank you
Hi Helen:
Thank you for that amazing review! We are happy to know that our Customer Care Expert was able to resolve everything for you. It is so nice to know that you had an awesome experience with our service and we go above and beyond for our clients anytime. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Have been charged for 6 months without know - never downloaded anything from this site which was confirmed by the representative I spoke to!
I never received any email or invoices - the company just decided to start charging me after a year with no heads up.
Called to get a refund and I spoke to a helpful representative who advised in 24-48hours someone would contact me about the charges... 4 days later I'm still waiting.
Hi AJ:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please direct message us we can assist you in a secure manner.
Best Regards,
MyPerfectResume
My customer id is *******. I have subscribed this site before 2 month back. I used this site one month after subscription and also payed money for that service. At the same month unsubscribe this site but no use they had cut money from my account. I sent a mail to their customer support, No use they are not responding my mail.
I got a very bad experience from there.So please don't go for their site. They should definitely cheat you.And add one more thing in my experience don't add credit card details this type of site. They looting money from our account.
Hi Arun:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please direct message us we can assist you in a secure manner.
Best Regards,
MyPerfectResume
Hilda assisted with my cancellation with a very friendly attitude. Was very satisfied with my resume and would use this company again!
Hi Neva:
Thank you for that awesome review! We are happy to know that Hilda was able to resolve everything for you. It is so nice to know that you had a great experience with our service, we greatly appreciate it. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
MyPerfectResume
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow Connie,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. You described what we want to be the experience of all our customer and the reason behind our brand name of MyPerfectResume. We take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Thank you so much!