On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks for expediting my cancelation, I thought it will be a hassle to do the cancelation. Other than waiting for customer service on the phone, the service was perfect, the rep was cordial and respectful. Good job, I will recommend your service to others. Keep up the good job.
Very good customer service provided to the client, will recommend this page 100%. The person who assist me was very kind and helpful.
Hi Cristal
We are delighted that you were satisfied with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Staff were very proficient and courteous when I called to cancel my account. I would say that customer service was very good.
Hi Heather
We are glad that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Michelle was more than extremely patient with me. Calm cool and collected. Great service, could not be more pleased.
Hi Ruth
We are excited that you were pleased with the Customer Service provided by Michelle. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
Thanks to My Perfect Resume, I found a job withing a week. I have never been good at writing my resume and this site helped me in so many ways. Organizing it and making it look professional was so easy. Thank you so much for your help. I would highly recommend this site to anyone.
Hi Sara
We are excited that you were pleased with our service and with the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Abigail was very proficient and courteous when I called to cancel my account. Good customer service.
Hi Brittani!
We are thrilled that you were pleased with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I called to cancel considering 25$ is a bit much for a piece of paper and the agent I spoke with was a nice gentleman with a sense of humor which was the only reason a was ok with the end result. He did his best to get the approval for my refund and got me 90% back and figured I'd stay with a lower monthly subscription which I was happy with because I don't believe many people can afford or want to pay 25$ monthly subscription to a resume template. Thanks candido!
Hi Meagan
Thank you so much for sharing your excellent experience about the Customer Service provided by Candido. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
I called several times last week as I was having difficulty formatting my resume. All customer service agents were very helpful. Jonathan was very personable when he helped me close my account today. Despite issues and restrictions with the sume formatting which was often frustrating, I was happy with my end result.
Hi Tina
Thank you so much for sharing your excellent experience about the Customer Service provided by Jonathan. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
I would definitely recommend my perfect resume.
Customer service was good. Very helpful, patient, kind and caring.
Hi Isabelle
We are delighted that you were satisfied with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I had accidently made an error and just called myperfetresume, com and spoke with Edward. He was very kind and helpful in helping me, great fella to speak to. I would recommend this website to anyone looking for a job or applying for a better position.
Hi Tessa
We are excited that you were pleased with the Customer Service provided by Edward. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
This website promises a trial for a small fee, yet when you try to cancel there is no way to! It says on many different websites they run a scam, and I will call tomorrow to see how true that is. I will update this once the situation is resolved.
Hi Lauren,
We are very sorry that you have had this experience with our service. I will be more than glad to assist you. You may cancel your subscription using any of the following options:
• email us on [email protected]
• over phone on the number: 855-213-0348, Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST
• by clicking chat button on our website
• from your account- go to settings>subscription>cancel (on the top right of your home page when you login)
Very helpful and patient with any questions. And their website is very useful as well, makes it easy to create anything for your interview.
Hi Jessica!
We are delighted that you were pleased with our service. We are committed to providing great customer service. Thank you for that terrific feedback.
I needed to update my CV for work and I found the templates very easy to use. The outcome was very professional. No hassle from customer service when I called to cancel my subscription
Hi Autumm!
It is great to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the end product. Thank you for that terrific feedback.
The customer service Rep was very helpful. She went step by step
With me to help me solve the issue I was having. Thanks Again!
Hi Nicole!
We are glad that you were satisfied with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Very good customer service.
After having few issues with them they resolved everything very quickly with no need for extra calls or emails.
Thank you! Much appreciated.
Hi Monika
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
My daughter who is a minor entered her bank account information, thinking she was just paying for the original resume. $156 later she realized she had been getting charged monthly + fees! We called the company and they would only refund 3 payments. I hope they feel good about taking a 17 year old girls money for a resume she created for a summer job (which she did not get by the way). They KNOW they are tricking people into signing up for a monthly subscription without realizing it. I am really disappointed in this company taking advantage of a kid. What could be worse?
Hi Roxann
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your MyPerfectResume account. Shortly, you will receive a direct message, so we can better assist and look in to this situation.
ATTENTION: please do not base your judgment over some negative reviews, there might be a few bad experiences but perhaps that does not correlate to every experience. I was very pleased by myperfectresume overall, and their customer care service is Fantastic. Wilfredo Rivera made me feel very comfortable and was very polite and kind and clarified my apprehensions in a heartbeat.
Thankyou,
All the best
Hi Nawal!
Thank you so much for this review. We are excited that you were pleased with the Customer Service provided by Wilfredo. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume.
I created an Account with my perfect resume almost 2 years ago. It help me get the job I currently still have. But me being young, and oblivious, I didn't realize I had signed up for a monthly subscription I just checked my bank statements and realized I have been being charge for the last two years. I called to cancel my account with hopes of possibly getting some kind of compensation. Alex, was more than helpful and reassuring in my situation and helped me to get a few hundred dollars back and refund money. I am moving out on my own for the first time in my life, and this helped me tremendously. He was kind and very enjoyable to speak with. Extremely helpful. Thank you for all of your assistance!
Hi Tyler!
Thank you so much for sharing your excellent experience about the Customer Service provided by Alex. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Thanks for that awesome feedback, it's very important for us.
I missed that the renewal of my $1.95 would hit and ended up paying $25 per month. Luckily I caught this after the first day. An email to the company yielded a cut-n-paste of the "agreement" to do this. No offer of a reduced monthly, or a refund, or anything. But then I contacted customer service (Laura T.) personally, via this website. Laura happily helped me out by refunding the fee - Thank you so much Laura! It's a bummer that my original emails didn't result in anything close to this, but I won't complain. Having a company active on review sites is a great idea - so keep up the good work!
However, a good piece of advice: MARK YOUR CALENDAR if you do a trial. Much easier!
Hi Tom
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Great customer service! After a very stressful morning, I spent a few minutes yelling at the poor customer service rep, Rolando, and he was still very understanding and nice. Took care of my problem (charged for monthly service after getting a deactivation email) within minutes without any hassle. My Perfect Resume was very helpful and a great way to build a resume and cover letter. Lots of useful tips!
Hi Faith
Thank you so much for sharing your excellent experience about the Customer Service provided by Rolando. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deen
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.