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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Uhhh they said this was free wtf... i spent hours filling out my application because it said when i googled "free resume builder" it literally said free on the tab! Awful experience. This is sucha money scam. I had to redo it completely on a REAL TRUSTWORTHLY site.
I was very pleased and surprised by the friendliness of Carmen and the feeling I got that she really cared and wanted to help.
Hi Julie,
We are excited that you were pleased with the Customer Service provided by Carmen. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents. Thanks for the feedback, it's very important for us.
Janessa was excellent, she also provided some tips that was very helpful. I'm glad top be a part of My Perfect Resume!
Hi Nadirah,
We are glad that you were pleased with how Janessa was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Due to a financal crunch i needed my money back and they refunded the entire amount back no questions asked! They were so nice.
Hi Manya,
Thank you for your feedback and for sharing your experience with us. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
I tried to make a resume for 1.95 but it turned into a monthly thing of 24.95. Called the place they had it handled in 5 mins.
Hi Sarah,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I suppose lots of you have encountered same problem as mine. Been charged hidden fees every month and even CANNOT CANCEL IT!
WHAT CAN I SAY
Hi Alex,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message? Looking forward to helping achieve a timely and secure resolution.
CSR Candido was the best, he was able to answer my call, identify my problem and have it taken care of in a matter of 5 minutes, big thanks for who ever hired this intelligent young man, PS he needs a promotion
Hi Carlos,
We are excited that you were pleased with the Customer Service provided by Candido. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents. Thanks for the feedback, it's very important for us.
The website works really well and the person on the helpline patient, knowledgeable, and super helpful. Worth the time and money!
Hi Karen,
We are thrilled that you were pleased with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
This company rocks the application walks you through all the steps to create a great resume. If you need help just call the toll free number agents will assist you.
Hi Laura,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
The Csr Alex was very courteous, professional and efficient. He was very informative about the services on the MyPerfectResume.
Hi Pamela,
We are glad that you were pleased with how Alex was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I just talk with a nice girl and helped me in every single way,... thanks for everything,. And the best resume ever!..
Hi Angel,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We are thrilled that you were pleased with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Very good overall. The site worked well and my resume was wonderful. I had a slight issue with continued billing beyond my subscription, but the Customer Service Representative was polite, well spoken and extremely helpful. He helped me cancel my subscription and refunded the over billing with no fuss. All in all it was a very positive experience.
Hi Ian,
You're absolutely right! We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Thanks for the feedback, it's very important for us.
I wasn't happy with my billings and additional charges. But he was so nice and took the time to explain each and every one of them even with me breathing down his neck. He calmed me down, gave me more options, and was pleasant even when I closed my account. I would consider using this service again solely because of that call.
Hi Rizaann,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
It is a very good resume builder. It helps direct you if you don't know what you're doing. However, even if you choose the free trial or one of the shorter subscriptions, they don't email you or let you know that they are charging you, if you forget to cancel your "subscription." The last email that I got from them was that my account was about to be deactivated, and then on my next bank statement, there were two charges from them for $24.
Hi Rose,
We are very sorry that you received the wrong impression of our service. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
I used MyPerfectResume 14 day trial period. I was not aware of having to cancel a membership after the 14 days. I was charged for a year membership. I call customer service they were very considerate and cancelled my membership right away and refunded my money. I am so thankful I will consider using their service in the future.
Hi Linda,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I had used the two week trial, made a "perfect resume" applied for a few jobs and was getting calls back almost immediately. The service is so simple and easy to use with a robust set of pre-loaded skills and examples for almost any job. I had forgot to cancel my membership with MPR and was charged their 34.95 fee, not needing the service anymore i called MPR in a panic and customer service was more than happy to hear i got a job using their service. I asked for my money to be refunded seeing as i don't need the service anymore, Joseph with canadian customer service was so quick to help me, refund my money and make sure i was happy with everything. I will recommend you guy to friends and family, I love my perfect resume! Thank you guys for all your help!
Hi Tom, thank you for that excellent review, it is greatly appreciated. We are happy to know that Joseph was able to resolve everything for you and that you loved our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I found this searching online. I was being promoted at my job and needed a resume. This site was very helpful. I would recommend this site to anyone. The customer service here is great. She helped me so much. She is very sweet.
Hi Stephanie, thank you for taking the time to review our services. We are happy to know that our expert was able to help you out and that you would recommend us to everyone, it is very appreciated. If you need anything in the future, just contact us, we’re here for you. Thanks!
Jesus did an exceptional job at satisfying my needs when I called customer service, he was professional and knowledgeable in handling my concerns. He created a satisfied customer who would recommend My Perfect Resume with no reservations.
Hi Michael, thank you for that excellent review, it is greatly appreciated. We are happy to know that Jesus was able to resolve everything for you and that you are very satisfied with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
I loved the service and many promotions offered. Unfortunately I did not accept any because I did it all with the 2 weeks trial that was given to me. I will highly recommend this site to anyone anytime.
Hi Mariela, thank you for taking the time to review our services. We are happy to know that you landed some interviews and that you would recommend us to everyone, it is very appreciated. If you need anything in the future, just contact us, we’re here for you. Thanks!
It was great I would use it again if needed I have interviews now thanks again. My perfect resume it helped a real lot. Going to tell everyone I know to use it
Hi Jamie, thank you for taking the time to review our services. We are happy to know that you landed an interview and that you had a hassle free experience, we really appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rachel,
Thank you for your feedback and for sharing your experience with us. We are very sorry that you received the wrong impression of our free account. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.