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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Great customer Care representative. Resolved my issue within minutes. She was extremely helpful and knowledgeable.
Made my resume easy to format and has variety of eye catching forms. I truly enjoy my experience working with their service,
Hi Willys,
Good to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
Money, money, and more money. That's what this company is about, read the fine print before you download/email or save your resume. Actually before you even go to their website, just try a free template online. I've gotten a job from writing my own resume before using theirs, and it came at a cheaper price. Create your own or download a template from online, it'll be a lot cheaper than this website and have more value in the future.
Hi Rob,
Thank you for your feedback and for sharing your experience with us. If you need further help, please do not hesitate to contact us.
I used my perfect CV to make the most wonderful, professional CV. I needed to cancel my subscription as I decided to postpone my career development plans for twelve months. The service I received from Joseph in customer services was first class. He cancelled my subscription immediately and advised me that it would be possible to reinstate when necessary. Extremely impressed with this company and it's employees.
Hi Mary,
Good to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
Worked with Customer Service Rep Yaritza M. Explained to her a household member signed up to use this service in August of 2016 (for $1.95). This member inadvertently signed up for a monthly service (using my debit card), and subsequently received monthly email charge notifications of $24.95, but neglected to inform me. This resulted in 6 monthly charges that I had not authorized. Yaritza indicated 3 charges would be refunded in 2 to 3 business days. Yaritza indicated she would cancel the account immediately. She was very professional and helpful. I would have given a 5-star rating if more charges were refunded.
Hi Warren,
We are thrilled that you were glad with how Yaritza was able to provide a resolution about your request. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Wilfredo Rivera and Ali were Awesom, both customer representatives were courteous and helpful, I need navigation tool assistance, spacing and stretching my 2 page they jump in while I was on the helpline. It was a perfect resume, I recommend beginners and seniors to this company, is simple steps and user friendly!
Hi Kathy,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Wilfredo and Ali were able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
It's not fair what you're doing. People think that the preparation of resume is free, and after a few hours work, it turns out that you have to pay $ 1.95 to download the file. Everyone pays, but most frequently forgets to read the small writing at the bottom of e-mail that automatically you are subscribing this service and fee increases to $ 25. In this way, you took me 105 Polish zlotys. It's a lot of money in my country. You should be ashamed, because your offer absolutely isn't worth so much.
Hi Adam,
We are very sorry that you received the wrong impression of our service. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
The holding wasn't long at all. The customer representative talks clearly, respectfully and professionally. Brief, the experience was very good.
Hi Ousman,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Very professional and honest service. I had an issue earlier in the day so I called customer service and received probably the best service that I have ever had. I am extremely happy with with how Joanne handled the situation, top notch customer service. This is the best resume developing software on the market and I want management to know they have a star in Joanna. Thank you very much.
Satisfied Customer
Hi Paul,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service and how Joanne provided a top-notch service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
This very nice woman helped me to get my refund, for I didn't know the site came with a monthly payment. She was very patient and kind. Only didn't give 5 because of the monthly payment in the first place.
Hi Nathan
We are exited that you were satisfied with our service. We are committed to providing great customer service.
Terrible and misleading, formats and layouts don't meet the proper criteria and the over charges and fees are insane.
Hi Amid
We are very sorry that you feel this way about our product and the available options. We are committed on providing great customer service. We take all feedback very seriously. We are more than willing to assist you with your concern. Is it possible to continue servicing your account by direct message?
Started the "free resume" got to the end then asked for cc details stating only $4.95 for a month or what ever it was, pressed the button an BAM thanks for supscbing for a year we have debited your acc $70+
Then went to cancel an wasnt given the option unless i clicked on a choice of 3
1-month to month 2-free month then auto charged at $34 3- another form of payment...
Im totally disgusted. Single mum and could not afford to be mislead.
Not to mention when i down loaded my resume it looked like a typewriter had written it.
Lucky to get a 1
Hi Steph
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your MyPerfectResume account. Is it possible to continue servicing your account by direct message?
I called the help line because my cover letter and resume that I had spent hours on was no longer viewable. I was told "sorry, it's deleted. It never happens except 1:*******. " I was also told there was no backup and I would have to start over. Ughhh. I hung up and started over and in the meantime it asked me to pay for the service again. I called back and talked to Liz Aponte. She found my original data and was able to save me hours of redoing and there was no charge! THANK YOU!
Hi Brenda!
Thank you so much for sharing your excellent experience about the Customer Service provided by Liz. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
Starting with the positives, the process is simple and they do provide a training-wheels approach to quickly churn out a resume that looked great on screen, with recommended keywords and examples that line up with the job you may be applying for.
But.
If you have microsoft word, or literally any other word processor, you are better off using that. For the bargain of $1.95, you can finally use the resume you built! (Oh, but "after 14 days, auto-renews $24.95 billed every 4 weeks".) I don't expect everything for free, but they don't even mention this to you until you're ready to print/download and be on your way. They profit off people in a time crunch and suck as much as they can from people not going through their intensive cancellation process
We are very sorry that you feel this way about our product and the available options. We are committed on providing great customer service. We take all feedback very seriously. You can send us an email to [email protected] or call us to our toll free line 1-855-213-0348 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Additionally, you can click live help to chat with us online.
I use MyPerfectResume to create excellent resumes that will enhance my ability to obtain a job that fits my qualifications and skills. It is an awesome resource to have and the staff are very well informed and knowledgeable. I connected with Rosa on the phone and she spent several hours helping me review my resume and make informed suggestions on how to make it eye catching. I appreciate the attention and detail that she provided for me. I would recommend MyPerfectResume to anyone who is in need of help to create a resume.
Hi Karen,
Thank you so much for sharing your excellent experience about the Customer Service provided by Rosa. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
We appreciate your detailed and remarkable feedback, it's very important for us.
So easy to use with nice designs and constructive suggestions to assist in making your resume and cover letter stand out.
Hi Steve,
Good to know how pleased you are with how your resume and cover letter looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
The templates look good on screen but after they are downloaded onto a computer the formatting goes all wrong. This has cost me a number of job applications, which meant it was just a waste of my time sending them as they looked very unprofessional.
Hi Fiona,
We are very sorry that you have had this experience with our product. Due to the various programs and/or versions that may tamper with the selected formatting, it is advisable to always send any document in a Portable Document Format or PDF. This type of file will capture all the elements of a printed document as an electronic image that you can view, navigate, print, or forward to someone else without altering the intended format. This file is also widely compatible with different OS versions, including iOS. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Thanks for the feedback, it's very important for us.
Excellent customer service by Abigail. No pressure to keep subscription, very professional and pleasant.
Hi Florence,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Abigail was able to provide assistance with your request. We are committed to providing great customer service.
Thanks for the feedback and to stay as a customer, it's very important for us.
Janessa, you were so patient and kind in helping me fix the minor probems I was having with my resume. Thank you for your assistance.
Hi Wendy,
We are thrilled that you were delighted with how Janessa was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Excellent Customer Service when it comes to addressing the issue which i had regarding billing and payment. Spoke to a lady called Julia and she was very quick in addressing my issue and also I found this website very user friendly.
Hi Monisha,
We are glad that you were pleased with how Julia was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thaieras,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.