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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I needed help with formatting my resume to look more appealing. The customer service representative was so kind and helpful. He was able to log on to my account and fix the formatting issue from his end. He did notice one spelling error in the process and pointed it out to me, along with a suggestion to increase the heading size to give a more polished look. He was so patient with me and helped me with a smile! Thank you so much!
Karen Aubin
Don't even remember signing up for this. But, never would have if I had realized it was taking a chunk every month for me to print it ONCE. Spoke with a man I believe said was Eduardo. Very nice and understanding. Always comforting to get ahold of customer service and have them be so polite and sufficient! It's rare nowadays...
Hi Abbie,
We are thrilled that you were delighted with how Eduardo was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
-- Real perfect people / customer services! It's seldom and rare that one encounters very kindly and considerate person/s as this website... With their understanding and offer to help, here's hoping that I will be able to extend my link and/or connection with them!
Hi Francisco,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Joan M. Nogueras Rivera did a wonderful job helping me with my resume. She was thorough and pleasant Thank you!
Karen Reiser
Hi Karen,
Great to know how pleased you are with our product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Joan and how she was able to provide assistance with your request. Thank you for that awesome feedback. Best of luck in your Job Search!
I don't have a negative thing to say about MyPerfectResume. I got a trial subscription and cancelled before it took out a second installment - so far. Easy process. Polite CSR.
Hi Susan,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Pretty easy to set up but if you get jammed up you can call the company. I worked with Alex who was amazing and really helped me out to create a wonderful resume
Hi Bill,
We are excited that you were pleased with the Customer Service provided by Alex. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
I had my call answered very fast the representative was very knowledgeable solved my problem quickly without any problems very happy thank you for the great help. George V
Hi George,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
This website is horrible! Make sure you check your bank account statements because this website took out multiple "0.95" transactions from my account and additional money. They stole over 60$ through all those stupid transactions through my card. I filed for fraud and luckily got it all back but don't give this website your card! I know multiple people that have had the same problem.
Hi Liz,
Thank you for sharing your experience with us.
Made it so simple for me to make 2 resumes for 2 different type jobs. Was hired 2 weeks after signing up, well worth the price. Called customer service, 3 minutes and problem solve. Thank you. Jesse M
Hi Jesse,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We are thrilled that you were satisfied with our service and with our customer service. We wish you the best with your new job.
The customer service people were very friendly and very fast. As soon as I called, a representative answered and helped me fix my problem within minutes. Something that could have been so stress full was fixed right away.
Hi Daniel,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
They have great customer service and very professional, but personally I think they should work on their prices because it's kind of expensive for a resume
Hi Roxy,
We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
He quickly fixed my problem, no hassles and was very professional. Epitome of perfect customer service!
Hi Akash,
We are glad that you were pleased with how Eduardo was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I love perfect resume and tell everyone about JOE great the service is! Love how hour staff is always accomodating to my needs and questions that I have.
Hi Alisa,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I have found this service extremely helpful. They are professsional and responsive every time. I would higly recommend this resume builder to anyone.
Hi Jackie,
Thank you for your feedback and for rating us with five stars. We strive to make our customers happy. Thanks for taking the time to tell us about your experience with our service.
Interesting website features and step by step guidance was really, really, REALLY helpful on filling the resume up. I really loved it! I highly recommend it
Hi Monica,
Thank you for that awesome feedback. It is great to know how you feel about our products and out website. We strive to deliver to you what we do best. If you need further help, please do not hesitate to contact us.
Ms Alvarez was really professional, detailed oriented and provided me with great costumer service. Thanks to her Now I have my perfect Resume.
Hi Marcos,
We are glad that you were pleased with how Ms. Alvarez was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
This is perfect specially if you have troubles with writing and laying out a resume. The customer service people are awesome
Hi Raquel,
We are pleased that you were thrilled with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Had issues trying to move a job role up the page. An advisor named Joseph was very quick to assist and logged into my account and did this straight away for me. Well worth the small amount paid to create a very professional looking CV!
Hi Natalie,
We are glad that you were pleased with how Joseph was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
We signed up for the 14-day trial and were happy to pay the $1.95 to do so. However, we realized quickly that we would not want to keep the service. We called customer service with a question about formatting, and we also canceled our payment during the same phone call.
About two weeks later, I just HAPPENED to look at my bank statement, and saw that we had just been charged $24.95. I called myperfectresume and when I explained that we had canceled, the employee (Ian) said that he could not find any evidence of cancellation in the computer, only evidence that we had called with the other question. How convenient. He canceled for me, but refused to refund the $24.95 (said it was not policy). Lookiing at the reviews on here, I see that some people HAVE gotten refunds. When I asked to speak to a supervisor, Ian told me they were all "in a conference". He finally gave me a name (Parmin) when I insisted on getting a supervisor's name.
This company is ridiculous. DON'T use them.
UPDATE: Not wanting to go down w/o a fight, I called again. I got a guy with an American accent for the first time. That was helpful. He was able to actually understand me and refund my money. I appreciate his help, but I still will not ever recommend this company to anyone.
Hi Cyndi,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
The best customer service, earlier today 28/2/2016, Abigaile assisted me through the issue I was facing, and within few minutes the issue was solved. Consistent, deliberate and full of intergrity customer service
Thank you for sharing your experience with Abihaile, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.