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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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The "Help" staff on MyPerfectCV are excellent. They are patient and take time to get to the root of your problem. They have such a good manner in helping you. I am very impressed.
What I thought of as a problem with my cv was untangled easily by the helper. Much appreciated. Thank you MyPerfectCV.
I called the helpline this morning and thanks to Lexi, I was able to finalize my resume and fix the spacing issues. Lexi was very helpful and positive--big shout out:)
I have been very happy with the resume creation aspects of this website so far and was impressed by how fast their help desk responded to my email.
Hi Peg,
We are excited that you were pleased with our website, our Customer Service team and our service. Our agents strive to provide a top-notch service every time. It is great to know how pleased you are with how your resume looks now.
Thanks for your feedback, it's very important for us.
Best regards
MyPerfectResume
I googled, "free resume templates" and MyperfectResume came up. I started creating my resume, then after I was almost done, I called customer service for some formatting help, that's when I realized it was not in fact free. At least the 14 day trial was very cheap, the man on phone said $1.45 but really it came out to over 2. I did all that work so I ended up paying and subscribing. Although the service itself is good for making resumes, I did not appreciate the lack of straightforwardness of billing at the beginning. I called yesterday to cancel and was told there was a special price of 4.95 per month. I took it because I was not done and it beats paying full price. Lastly, I think the service could be improved by allowing us to modify the downloaded copy on Microsoft word so we can use it in the future again without having to create a new one. The reps on the phone are very helpful and the concept of this site is great. Just needs to be more honest up front on line about their fees.
Hi Gloria,
Thank you for your feedback and for sharing your experience with us.
After free trial period I had cancelled my subscription as I was not needing to use it any longer, Only to find out that I was being charged WAY MORE than what the advertised cost was. I was charged for 7 months, at a STAGGERING price of 40$ per month. When I had called I was told that they can only refund me for 2017, which is roughly half of what we had been charged. I feel taken advantage of and I will not be using this site in the future. STAY AWAY not worth it!
Hi Marci,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
Easy to use, easy to navigate through. I loved that it already had prewritten "job duties" and "skills" list that all I had to click and it would place it in my resume. Great templates to choose from. All the tools you need to get you started or to update a resume
Hi Saundra,
Thank you for that terrific feedback. It is great to know how pleased you are with our system. Our service is designed to be easy to use without compromising quality of the end product.
Fransico... or "Franky" was great! Patient and polite, he spent almost an hour with me on my issues, formatting to my liking. When it was all said and done I can say with honesty and pride "I have my PERFECT Resume! Thanks Frankey! Thank you Myperfectresume! I'll let you know how the new job is soon.
Hi Shanna,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Franky was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Called tech support (Angel) to see if they could help me find my resume from 3yrs ago so I didn't have to start over, even though my account had been de-activated. Angel was so helpful, recovered it and re-activated my account all in about 10mins and gave me a discounted monthly membership!
Hi Pepper,
We are thrilled that you were delighted with how Angel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I had huge issues with formatting, and Rocio In the Customer Service department was amazing. She solved my multiple issues and was extremely patient with me- even through my frustrations.
Hi Melanie,
We are thrilled that you were delighted with how Rocio was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
They took money off my card with out me knowing but when I spoke to the man on the phone and explain the problem he took very good care of me I very pleased after speaking to him
Hi Mary,
Thank you for your feedback and for rate us with five stars. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
I had a problem with my subscription and it was fixed in one phone call. That is a rare thing to find in our world today. Was incredibly helpful and didn't need to wait on hold
Hi Dan,
Thank you for that awesome feedback. Thank you for your review on our Customer Service. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Never really knew that I had a subscription and a chunk of money was being taken away every month. No monthly billing alerts, subscription email, etc.,
But the Customer service was extremely helpful and I think I spoke to Xavier who was kind enough to understand the issue and get me a partial refund.
Hi,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
If this company is so open about its 14 day trial, then continues to take money from your account, staggering the price to confuse their customers into thinking it's another transaction. Then refuses to refund your money. I would think that they are just profiteering. Please avoid these scamming companies. It's despicable. Search for other companies with a better reputation.
Hi Mutsumi,
We would respectfully like to clarify some information. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up by the filter as spam or junk mail, redirecting this to the junk/Spam folder. Please, be sure to check your spam/junk mail folder.
As a courtesy, we went ahead and refunded your account prior to this review. Please check with your banking institution after 3 to 5 business days about the posting and crediting your account. Additionally we sent you an account cancelation confirmation email. Auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Decided to try the service out and played around with the resume and cover letter builder as well as the job search function. I didn't need it at this time, but their services could be useful to some one seeking employment.
Called to cancel my membership and Natalie was very helpful and a delight to deal with. If I need to do some serious resume retooling, I will give them a shot.
Hi Patrick,
Thank you for your feedback and for sharing your experience with us.
I called the guy and he was pretty helpful in a way that customer can expect. I was pretty happy with the guy i talked with and his tone was soft so i cant complain about it. He was helpful
Hi Hiren,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing extraordinary customer service. Thanks for the feedback, it's very important for us.
Customer Service was great at helping me with any technical issues. This is the best resume I've ever had!
Hi Cheryl,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We wish you the best of luck in your Job search.
Great Customer Service. I would highly recommend this service. The representatives are courteous, kind and willing to lend support.
Hi Louis,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
I used this company one time to build a resume and they charge my card for a year for $30 a month and I only used the website one, time I called to tell them my issue and did not care one bit.
Hi Lily,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
I was able to update my resume very easily. I would recommend this site to anyone looking to update their resume.
Thanks Eduardo for your help!
Hi Luis,
We are thrilled that you were delighted with how Eduardo was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I have a resume already but the time came when I needed it right away but was out of town so I couldn't get to it. I hoped on line and clicked on MyPerfectResume. Now I'll admit I was a little skeptical at first but, "BAM" just that simple I created a new resume in minutes and emailed it right where it needed to go! And just as simple as it was for me to make my resume, it was just as simple to call and cancel and didn't even have no hidden charges... ABSOLUTELY AWESOME!
Hello, April - Thanks for recommending us, it truly means a lot, our team prides itself on providing top-notch customer service and your feedback helps us tremendously, please let us know if you need any help in the future.
Perfect resume is good use, i like the templates. It's just that doing minor changes will crashed the file. MS word file is not readable on smartphone, it's corrupted.
I need to cancel my membership as i don't need it anymore. The representative is so nice to deal with the issue. It's settled right away. Thank you very much.
You are very welcome, we love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better, Carla.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janette,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.