On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The site was very helpful in making a good resume, helps you find jobs in the area that fits your qualifications.
I called the help line on 3/28/17. The person I spoke with was so friendly and knowledgeable, I was so impressed with the help they gave me. I would recommend this site to anyone who needs to do a resume! Thank you
Hi Sandra,
Thank you for that great review. We are happy to know that our expert was able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
I spoke with Johnathan on the phone. He helped me get some of my money back as my card info was used for this site. He went above and beyond to get me two more returns aside the two he was already giving me. I appreciate everything he did for me. Thank you very much!
Hi Jose,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jonathan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
They help take the guesswork out of resume writing and help bring your best qualities to the forefront. Jonathan in customer service is particularly helpful.
Hi,
Great to know how pleased you are with our services. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jonathan and how he was able to provide assistance with your request. Thanks for the awesome feedback.
Great service! Resume was easy to create. Thanks again to Angel who was very helpful and accommodating when I called to cancel my service. He offered deals but did not over push them.
Hi Martha,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Angel was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Some more design format and cover letter need to upgrade. As well as spell checker software makes some confusing error (eg. British vs USA).
Hi Tanvir,
Thank you for your feedback about our product and for sharing your experience with us. We wish you the best in your job search.
Joseph in customer service really helped me out. I really appreciate doing business with you guys. I had no member ID and Joseph helped me look up my account and to cancel my service. I was charged again and Joseph was able to reverse it promptly. After I used the service I attained the promotion I was going for, using the resume format they provided. Thank you.
Hi Andrea,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled by Joseph. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Even though I canceled my trial, I was still billed $19.95, much to my disappointment. I called and it was very easily resolved and I received a full refund.
Hi Grayson,
Thank you for your feedback and for sharing your experience with us.
Great service, but I have a job now and no longer need it. Guy on the phone was super helpful and was able to cancel and get a refund without any problems. He kept saying "Perfect" though and I started wondering if the management asks their employees to say "Perfect" repeatedly in order to brainwash their customers into wanting to continue with the product! Lol
Hi Jessi,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us
Helpful customer service representative whom immediately addressed my concerns over monthly fees. They further suggested helpful ways for me to keep a job search open. The online site was easy to use, and I've been highly satisfied with the outcome.
Hi Rose,
We are excited that you were pleased with our Customer Service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
I used MyPerfectResume to create my resume after 12 years of teaching in the same school and planning on switching next year. I easily found complete resumes from other teachers with similar backgrounds and experiences that I simply modified the template. After sending 10 out, 3 principals have contacted me. I didn't realize there was a monthly charge to continue the membership and after two months I called to inquire. Immediately and without hassle they refunded my two months of payments. Very helpful and pleasant organization!
Hi Laura,
Thank you for that awesome feedback and for let us know that your resume is capturing professional attention, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search.
I just want to say that I recomend the Perfect Resume to everybody to try. It was very useful to me. Even on my cancelstion call the young Lady LIZ. Was very nice and very helpful, and I appreciate that.
Hi Kamal,
Thank you so much for sharing your excellent experience about the Customer Service provided by Liz. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume.
Thanks for the feedback, it's very important for us.
Great experience with My Perfect Resume. Will recommend to anyone seeking to update their resume, cover letter or for interview prep. I will defiantly recommend this service to all of my family and friends
Hi Janice,
Good to know how pleased you are with MyPerfectResume. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for that awesome feedback.
The live chat advisors are lovely!
Thanks for the refund Marcel.
Using the Cv I created on My perfect cv I have been employed twice, just forgot to cancel my subscription.
Hi Loll,
We are thrilled that you were delighted with how Marcel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Your rep Jose was a big help. I had multiple issues when I called, he addressed and handled each one of them and even made several recommendations. I was going to end my subscription but after my experience today I will be sticking around a little longer for sure!
Hi J. S.,
We are thrilled that you were delighted with how Jose was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Jose, Was super helpful. I will keep using this company. He helped me over the phone with every question and problem I had. Thank you!
Hi Jamie,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I signed up for the trial and paid 1.95 to email a copy of my resume to myself. Providing my payment information to this theft scam was a big mistake. First of all i cancelled my membership immediately after and recieved a comfirmation. 3 Months later i recieved a $25 charge - TOTALLY UNAUTHORIZED. I called and they said that i decided to re-activate my membership-3 days ago- which is totally false. I don't even remember my password to my account. They then proceeded to make the process near impossible to get the charge refunded. The operator was un accomodating and basically useless. Contact the bank for help- save yourself the aggravation and DO NOT SIGN UP. My Perfect resume is a straight up SCAM. They are decietful and are notorious for double charging and sending unauthorized charges with the intent that you will not find out. THEY re-activated my account and claimed it was me. Totally disgusted.
Hi Maddy,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at [email protected] We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.
Helped make a great resume! No complaints. Will use again in the future if needed. It gave me plenty of templates to choose from and when I had friends look over my resume for feedback they were very impressed with the layout and style of the resume and cover letter. Made looking for a job easier than expected.
Thank you for your review of our resume builder, glad we were able to help, Megan.
I found the system through extensive research and was very pleased with the results created in less time than I would have imagined. The staff is awesome, Alex helped with a difficult problem and went the extra mile with great service. For the money and value offered, there really is not a better system on the market today, in my opinion.
Hi Todd,
Thank you so much for sharing your excellent experience about the Customer Service provided by Alex. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
The online help is really helpful-i have some issues with the site and i m gonna give them another chance.
Hi,
Thank you for your feedback and for sharing your experience with us.
Best Regards,
MyPerfectResume
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rose,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.