On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Jose, Was super helpful. I will keep using this company. He helped me over the phone with every question and problem I had. Thank you!
I signed up for the trial and paid 1.95 to email a copy of my resume to myself. Providing my payment information to this theft scam was a big mistake. First of all i cancelled my membership immediately after and recieved a comfirmation. 3 Months later i recieved a $25 charge - TOTALLY UNAUTHORIZED. I called and they said that i decided to re-activate my membership-3 days ago- which is totally false. I don't even remember my password to my account. They then proceeded to make the process near impossible to get the charge refunded. The operator was un accomodating and basically useless. Contact the bank for help- save yourself the aggravation and DO NOT SIGN UP. My Perfect resume is a straight up SCAM. They are decietful and are notorious for double charging and sending unauthorized charges with the intent that you will not find out. THEY re-activated my account and claimed it was me. Totally disgusted.
Hi Maddy,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at [email protected] We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.
Helped make a great resume! No complaints. Will use again in the future if needed. It gave me plenty of templates to choose from and when I had friends look over my resume for feedback they were very impressed with the layout and style of the resume and cover letter. Made looking for a job easier than expected.
Thank you for your review of our resume builder, glad we were able to help, Megan.
I found the system through extensive research and was very pleased with the results created in less time than I would have imagined. The staff is awesome, Alex helped with a difficult problem and went the extra mile with great service. For the money and value offered, there really is not a better system on the market today, in my opinion.
Hi Todd,
Thank you so much for sharing your excellent experience about the Customer Service provided by Alex. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
The online help is really helpful-i have some issues with the site and i m gonna give them another chance.
Hi,
Thank you for your feedback and for sharing your experience with us.
Best Regards,
MyPerfectResume
DO NOT USE THIS SITE. They will continue to hit your card no matter how many times you cancel. I literally just had to cancel my debit card and order a new one because it is easier to do that then to get them to cancel my "membership ", which I cancelled 5 minutes after I used it and multiple times since.
Hi Leslie,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at [email protected], We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. With your reply, we will appreciate if you can include the email address used to create your account with us and any other information that you may considered pertinent to resolve your issue.
No words to tell you, My new job is showing proof on the results of the strongness of the successful website.
Congrats on the new job! We appreciate the positive feedback and we’re glad we were able to help you in your job search.
This sight was very helpful and easy to use!
The customer service was also great! They made it easy to make a resume and easy to cancel my subscription once I was finished with it!
Hi Taylor,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Best regards,
MyPerfectResume
They were very helpful regarding my refund and return of funds after my subscription cancellation. My time was spent talking simply to the woman on the phone and they were more than willing to help me along with it.
Hi Ross,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best regards,
MyPerfectResume
I was so grateful for the online technical support when doing my CV. Not only was I given IT support but also creative formatting and suggestions as to my CV contents.
Sometimes, doing a CV is so personal and one is so close to the information that an objective point of view from someone who doesn't know you is invaluable. This is where MyperfectCV.co.uk was brilliant. I would thoroughly recommend them, I am known as a perfectionist and for me to say this stands for a great service. Thank you to the team.
Hi Mary,
We are excited that you were pleased with our Customer Service. Our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
Best regards,
MyPerfectResume
I was charged for $24.95, however this is heard and taken care for refund back to me as they also realize its too much too charge one. I loved the service that was provided by the call center. Having said this I also wanted to appreciate the website for its best quality and products.
Way to go.
Hi Sunita,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Best regards,
MyPerfectResume
Initially you pay a dollar + for the services but then it charges you $24.95USD monthly. However, the costumer service is great and they really explain what happened and how they can help you.
Hi Prince,
Thank you for your feedback and for sharing your experience with us.
Heysha Rosario, you are great with customer service I really appreciate your help keep on going with your good work. Big applause for you
Hi Jose,
We are thrilled that you were delighted with how Heysha was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
As English is not my 1st language I tought was better create the right so after a web search I found MY Perfect CV...
After print some cvs I found a job in 1 week.
Thank you very much for your help.
I'm really pleased with it
Hi Liliana,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your new job.
Angel handled my call very professionally. He let me know about offers that were available for me. Even though I declined, he was still kind, and personable. Great job, Angel!
Hi Dawn.
We are thrilled that you were delighted with how Angel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I was helped today by someone who truly cared about my concerns. I was told I had a second account back in 2009 which I appreciated knowing about. Kudos for great customer service.
Hi Terry,
Thank you for your feedback and for sharing your experience with us. We strive to provide a great Customer Service experience.
The program is amazing and their customer service was wonderful. I will continue to use my perfect resume and recommend it to fellow colleagues. Thank you!
Hi Rachel,
Thank you so much for this review. We are glad that you were pleased with our Customer service and with how your resume looks now. We are committed to providing great customer service.
This format was extremely helpful with putting together my resume, with lots of suggestions with verbiage, etc. in each field of employment. Also, additional help with cover letters, interviewing guides, etc. I did call Customer Service a couple times and they were extremely helpful and patient, and I didn't have to go through a long VRU to get to them. Their Customer Service was exceptional! The problem I had was in working with the templates - although there are a lot of formatting options, there weren't enough for my perfectionism - and each time you make a change to each section, it takes several seconds to update (patience is not a virtue I own). They also didn't put a lot of pressure on me to not cancel service (which I just did today... so will dbl-chk my CC to make sure I'm not billed).
Fix the template issues & you have an outstanding product!:-)
Hi TM,
Thank you for your review on our Customer Service Specialist. We are committed to providing great customer service. We have also taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. If there is anything else I can help you with, please let me know.
The person who assisted me was really helpful: he listened to me and carefully explained the advantages of subscribing to the service. He offered me a product that is adapted to my budget and kindly offered me a refund. He was understanding and showed that he cared about the customers.
Hi Agustina,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I thought it was a one time thing, but when I got the email that was going to charge me $24.95 I called right away. My customer service was straight up honest told me the good things about the website and give me a good deal. I decided it to give it a try.
Why not.
Hi Athenit,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.