On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent job. I was looking for some suggestion to make my resume more eye catchy for a lucrative career and your site made my day. Thanks for the awesome service. I have started recommending your site to my friends. Keep up the great work
The site is awesome! Very user friendly and extremely helpful if you cannot find the words because you are starting from scratch. It was very helpful and it helped me find a great job. Thank you for your service.
Hi,
Thank you for your feedback and for sharing your experience with us. Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in new job.
Will was persistent about helping me with the technical issues I was having. I was running late for an important interview, when I ran into a couple of snags. Will listened to my urgent cry for help and even fixed a couple of issues FOR ME, while I continued to get myself ready to leave. My only regret was having not called weeks ago, when I first started having said issues. Lesson learned.
Aside from Will being a ROCK STAR, it would be nice if there were clearer instruction for members to help themselves. For instance, I still don't know how to make paragraph spacing more consistant. That's one of the things Will fixed for me, but it shouldn't be so hard to do by oneself.
Hi Laura,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Will was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Jaleel De Jesus was so helpful and pleasant to deal with during my call. I am glad to use the My Perfect Resume site, and recommend it to friends and family too.
Hi Catherine,
We are thrilled that you were delighted with how Jaleel was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The site is user friendly and if you can't pay the $24.95 a month they will immediately make it more affordable. I had a very pleasant experience. I spoke to Mercedes who was very helpful and polite.
Hi Shauna,
We are thrilled that you were delighted with how Mercedes was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Everything about the whole process was simple and easy. Support was great.no problem at all. Would reccomend this to everyone
HI David,
Thank you for your feedback and for sharing your experience with
I was calling to cancel my subscription. I like the features and ease of MyPerfectResume, but could no longer afford the $25 or so to keep it.
I simply called saying I'd like to cancel, not even trying to negotiate. Marco mentioned a promotion that made the service more cost friendly and lets me keep the benefits this service offers.
Thumbs up Marco Alvarez!
Hi Brittney,
We are thrilled that you were delighted with how Marco was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I had the pleasure to speak with Frank, he was awesome and addressed my concerns, he also took good care of my cancelation.
Hi Lourdes,
We are thrilled that you were delighted with how Frank was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
If I could give zero stars I would! I made sure I cancelled before the 14 days was up. One week later my account was rolled by these thieves! When I called back Angel told me my cancellation was in the notes and he doesn't know why Vincent didn't cancel! I will be contacting an attorney because you can not just take unauthorized money from people's account!
Hi Christie,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
Customer Service is outstanding! I had a pleasure of speaking with Jose and he took great care of me! THANKS!
Hi Rayna,
We are thrilled that you were delighted with how Jose was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
It was very easy to use and helpful. It offers many different templates and prompts for each field of jobs. Would use again and recommend to others.Great customer service provided online. The staff is very friendly and helpful.
Hi Sim,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Angel made it very easy to change my subscription and didn't get upset when I asked him not to do the sales pitches other sites try. I think the site is user friendly and an pleased with the end result
Hi Lisa,
Thank you for your feedback about Angel and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
I called in regards to my monthly payment to see if there would be any changes and was told by the young lady that helped me that my month to month payment would be locked in as long as continue with the service. She was very friendly and the program itself has been very helpful in my resume writing and job searches. Thank you so much!
Hi Connie,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with our website. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best regards,
MyPerfectResume
Very satisfied and very easy to build my resume. I found a Job quickly... would recommend to everyone...
Hi Jaime,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your new job.
Best regards,
MyPerfectResume
I used the site to build a resume. Had to pay for 14 day, and future billing if I didn't cancel. I called to cancel and I am sorry I do not remember her name. She was very polite and courteous; fast. I believe her name was Rocico but not sure. She is great at her job.
Hi Shirley,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Best regards,
MyPerfectResume
You are given a contact number to call them and the call doesn't get through. I created a resume in January of this year 2017. In April I thought I could edit the resume and noticed that I was going to be charged so I did not go ahead with editing my resume. I was charged $35 anyway. I sent an email demanding a refund. Be careful not to open a resume created with MyPerfectresume as they have your bank details and charge you for just this. They have not contacted me and until today... no refund.
We appreciate your feedback, Sylvia. We’d like to help you address your concern so you can have a great experience with us, please contact us for further assistance at https://www.myperfectresume.com/contact-us
José took care of my enquiry with speed and without hassle. I thought great customer service was a thing of the past - I was mistaken!
Hi Zay,
Thank you for that fabulous feedback. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service.
Rocio was great! She made the necessary changes and made recommendations as well to improve it. She was very courteous and never gave up or showed any signs of frustration. The main problem was the big spaces between each job entry. There should be an easy way to fix this. Thanks for your help and the great customer service.
Hi Barbara,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Rocio was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Rocio went out of her way and assisted me so the resume I was working on was absolutely perfect at the end. I cannot thank her enough
Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you, Denise. If you need further help, let us know!
No compliant I called and everything was situated very respectable workers. Very uptempo and kept me very informed about everything, again very great workers
Hi Rick,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tanveer,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.