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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Great Page! Very Helpful and easy to manage! There customer service was Great Angel helped me with everything i needed when i needed it!
Very easy to build a resume not to mention customer service it was great very helpful patient and professional.
Hi Nancy,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Thank you, Liz - you fixed my problems and addressed all questions. You went above and beyond to make sure my resume looks amazing! Thank you so much. My Perfect Resume really is PERFECT!
Hi Laurie,
We are glad that you were pleased with how Liz was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Meme si je suis francaise, jai recu un tres bon service je suis satisfaite! Il expliquait et parlait lentement, il etait patient et de bonne humeur
Hi Noemie,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Merci pour votre avis!
Do to my finance situation I had to contact them to drop me at this time. The employee I had the pleasure of dealing with was a gentelman named Angel... and he was great. He put me at ease and was very understanding and very helpful. Thank You Angel for your help and understanding.
Hi Frances,
Thank you for that great review. We are happy to know that our experts were able to resolve your situation for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
I used My Perfect Resume to compose my resume and cover letter. It was nice to be able to quickly choose alternative templates and see how they looked. It was also nice to have the cover letter and the resume have the same formatting so they looked more professional.
Hi Wendy,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I didn't really use the resume I worked on with my perfect resume. So i was just calling in to cancel it. But Bryan provided excellent customer service and made it super easy and quick for me. Super friendly and he definitely needs to get recognized for it! Thank you again Bryan Algarin Soto. You were amazing!
Hi Gissela,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Bryan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Just finished creating my resume, had a few technical glitches and wanted to cancel, Shakira was so helpful, polite and quick with her response. Although I didn't need full access to the site and I wanted to cancel she still treated me very respectfully and helped me in every way.
Hi Kristin,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Shakira was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
My experience with this business was great, the resume turned out great and the Customer Service Rep. Was very professional, extremely helpful and personable.
I am satisfied with my experience and would recommend it to others.
Hi Beverly,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search.
This is the worst thing ever! Do not use it! It says it will charge you 1$ but it's not. It charges me every month for 30$ and I write them emails to cancel a subscription ( the one I did not even subscribe to because it said it was one time purchase) and they are ignoring my emails! This is a FRAUD!
Hi Eve,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
My experience with customer service was wonderful. Agent was patient, kind and exceptionally helpful. Thank you and keep up the good work.
Hi Leslie,
Thank you for that great review. We are happy to know that our experts were able to resolve your situation for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
I just would like to thank the very pleasant and professional young man who helped me edit my resume over the phone, hands down this very polite and professional man is the BEST! Customer service representative I have spoke to all year! Thank you for all of your help José! You are an asset to your company :)
Hi Crystle D.,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jose and how he was able to provide assistance with your request. Thank you for that awesome feedback
Helpful in resolving and finding solutions to my issues, Hector did a great job on guiding me in finding my resume with great patience.
Hi Hugo,
We are glad that you were pleased with how Hector was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Jonathan was a great customer service reps! He was patient and did a great job at trying to help me buy the best account prices. The company should be grateful for his way of work enthusiasm and the perfect employee like him.
Hi Meriam S.,
Thank you for your feedback about Jonathan and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
Customer Service is spectacular as well! Highly Recommend! All in one service that is easy to work with and provides customization.
Hi Jennifer,
Thank you for your feedback and for sharing your experience with us. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
Josett Rivera in customer service Live chat, was extremely helpful and I am very grateful for their help. Thank you
Hi Wendy,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Josett was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Whilst still waiting on a technical issue to be fully resolved it has been quickly escalated and I got an immediate response and helpful polite advice on the live chat straight away, not bad for a Sunday tea time :)
Hi Elaine,
Thank you for your feedback and for sharing your experience with us. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us.
They were so helpful and accommodating when I forgot to cancel my membership and they processed the refund quickly and efficiently. Heysha Rosario and Kevin (I didn't get his last name) were very accomidating. The best phone customer service I have ever had.
Hi Christina,
Thank you for that great review. We are happy to know that our experts were able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
My college son used the site and forgot to cancel his subscription (he only needed it to apply for an internship). Customer service went above and beyond to credit my charge card when I explained what had happened. In this day and age of poor customer relations, it was a very refreshing experience. And he was very happy with the resume service he got the internship).
Hi Jennifer,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
They initially send you email confirmation of payment but never alert you by email for their consecutive withdrawals from your account. Done by stealth. Zero warning by email. Zero receipt by email. Zero payment confirmation by email for the many many charges they deduct without you knowing. I already lost 2 24.95 payments on my card for no reason. Dont get tricked by their hidden agenda and steal your money!, please read the fine print.
Hi Winson,
We would like the opportunity to clarify some of the information. The following serves as a guide which may clarify any doubts you may have regarding your account. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. We are very sorry that you have had this experience with our product.
Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution. We are committed on providing great customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Delmy,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Angel. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume. Our service is designed to be easy to use without compromising quality of the finished product.
We appreciate your detailed and remarkable feedback, it's very important for us.