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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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The man I spoke to on the phone about canceling my account was friendly, gave me a killer deal as an option of not cancelling. Then when I declined, he was completely understandable, and at the end of it wished me an "amazing day!" Which I thought was really nice of him. I hadn't had a customer service representative be as kind and upbeat as he was in a long time.
This site really helped me build a polished, error free resume that landed me two jobs fro two good companies. When you call the call center for help, expect professionalism and friendliness. A prime example of that would be the representative I talked to right now, Bryan Soto. Thanks so much for being a good representative and being a good website!
Hi Sarah,
We are glad that you were pleased with how Bryan was able to provide assistance with your request and for let us know that you landed a job, those are terrific news. We are committed to providing great customer service. Thank you so much for your awesome feedback!
We wish you the best with your new job.
First time using perfect resumes and it was so easy and understanding of what I needed to know. Also first time doing a cover letter and I love it this perfect resumes I wouldn't know how to a cover letter. Thank you perfect resumes
Hi Jessica,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Called ver billing issue spoke to Wil, who provided excellent customer service, resolved issue instantly, explained how have instant help with anything need just call them and they will help and guide you.
HI Teres,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Will was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I love this site. Its really easy to use and the customer service is EXCELLENT! Agents are always ready and willing to help with any changes. All agents are great but a special shout out to Jonathan Del Valle who did an excellent job with the changes I made on my resume,
Hi Eileen,
We are excited that you were pleased with the Customer Service provided by Jonathan Del Valle. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents. Thanks for the feedback, it's very important for us.
Jose was so helpful. I was almost in tears until Jose spoke with me and helped me out. It is stressful enough to find a job. All customer support should be like Jose.
Hi Verkine,
We are glad that you were pleased with how Jose was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback.
Jose was wonderful answering all of my questions! The site is super easy to work and make a great resume.
Hi Sue,
We are glad that you were pleased with how Jose was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Mercedes is polite, knowledgeable has the patience of an angel. She walked me through with my resume and spent the time to teach me. I'm not very good at this new technology and it is so good to talk to Mercedes. She is a pleasure to talk to and guides very well. I had a great experience with your service because of her expertise. Thank you Mercedes you're one in a million! Hugs!
Hi Sonia,
We are glad that you were pleased with how Mercedes was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Please do NOT give them any bank information, all I wanted was a simple resume, told me to pay 24.95 and I could print it then cancel the service and NEVER be charged, wrong, I cancel it right away, guess what they put it through to my bank... I also have 3 international charges from them on my bank account, I am SO dissapointed in this company, my bank told me they are in another country, nothing but a hassle!
Hi Mary,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
Mercedes was first rate in her responses. She retrieved my resume and used it step-by-step to help answer my questions. When I got back to Myperfect resume, everything worked out as she had instructed.
Hi Cathleen,
Thank you for your review on our Customer Service Specialist. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Called to cancel my subscription and it was the most pleasurable experience. Customer service rep was very helpful and extremely courteous. Will definitely be coming back to my perfect resume in the future! Thank you!
Hi Jennifer,
Thank you for that great review. We are happy to know that our expert was able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
It took a little while to wait on hold, but did get a live customer service person and was very helpful to help me with my subscription and explain benefits available.
Hi David,
Thank you for that great review. We are happy to know that our expert was able to resolve everything for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Sometimes, I have trouble formatting my resume or customizing it to precisely how I want it. Eddie Franklin of myperfectresume.com, not only corrected my issue very quickly, but he walked me through on how I can fix it in the future. He was really friendly, and really patient (Lord knows I require plenty of that seeing that I'm not technically savvy). I felt like he was a relative or friend of mine, the way in which he handled my situation. I wish all customer service reps were as nice as him and overall, I've honestly never had a bad experience with the customer service reps at myperfectresume.com. Every time I call, there's someone awesome there to help. Way to go myperfectresume.com, whatever you guys are doing, keep it up! I'm sincerely pleased, and actually, impressed.
Hi Noreen,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Jose was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Had no problems, great customer service! Everything from buildkng your resume to speaking with customer service. Quick and easy.
Hi Kenese,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
I had a problem uploading my resume to a company, and the customer service agent helped fix the problem. Great resume templates, and cover letters. I would recommend the site!
Hi Coleen.
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I love MPR! I finally realized that something had to be wrong with my tired, old resume since I wasn't getting any interviews, so I decided I could use some help. I love the easy way each section is approached and the tips along the way. I actually feel better about myself (and my job prospects) since completing the resume. There were words and phrases suggested for skills and accomplishments that I would have never thought of myself. **The customer service rep I spoke with was named Marcos. He was courteous and very helpful.**
Hi Gina,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
Markos markos markos excellent service took care of all my wants and need in a prompt and polite manner
Hi Jesse,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Marcos was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Resume was easy to complete and navigate through. I encountered a billing issue and Jose in customer service resolved the issue. He was very knowledgeable, friendly, and made sure my issue was resolved quickly.
Thank you Jose!
Hi Karen,
We are thrilled that you were delighted with how Jose was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Outstanding customer service! Could not have ask for more! Polite, understanding and extremely helpful!
Hi Dwayne,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search
How do you come up when you Google free resume? Then you spend half an hour creating a resume only to have to enter cc info and be charged. And then your charged every four weeks for $25? What service did you provide for my $25 other than a resume?
We are in fact free, Matt! For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carmen,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.