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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I've used perfect resume before an even though u have to pay it for its definitely worth it. I so recommend it if you're one of those people who have trouble doing a resume. Their customer service is even pretty awesome as well on both occasions when I needed help they were great my last rep whose name was Liz apote was Extremely knowledgeable an super helpful she was very very nice happy young lady that's my kind of customer service THANKS PERFECT RESUME AN LIZ APOTE FOR HELPING ME!
I signed up under the auspices of their trial, paying in two transactions on my credit card statement, one in the amount of $1.00 and the other in the amount of $. 95.
I did so after I'd spend time building my supposed "free" resume, It said the subscription would expire in either 7 or 14 days.
I literally used the service ONE day, the same day that I signed up for the trial on and did not continue using it. I'm assuming it was a 14 day trial because my credit card was charged on the 28th of December, 14 days exactly after the initial charge.
After a short period of time I started to notice a fee of $24.95, repeatedly. I was confused because when I entered and agreed to the trial subscription it said the subscription would expire after 7 days.
I never received a confirmation email that my subscription was no longer on a trial and that I would be billed continuously each month. At no point did I EVER receive a confirmation letter stating that I would be charged an extra $24.95.
I called in to their supposed customer service department today to dispute the multiple charges that I have incurred from My Perfect Resume and despite the fact that he CONFIRMED I HAVE NOT USED THE SERVICE since the day that I signed on for the trial, his only answer was that he would cancel it today. No refund, no good faith.
I said that I could dispute it with my credit card company but would rather save each of us from the hassle and his answer was that it is my preogative to pursue this issue with my credit card company. Buyer beware. I wish I would have researched and found all of these complaints before giving them $1.95 let alone a nickle more.
Try a reputable service like TopResume.
By the time you get charged all of these bogus fees with My Perfect Resume you will be much further ahead of the game and end up with an excellent resume. That's who I ended up using for my resume assistance.
Hi Cory,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
I usually never write any type of reviews but I had wonderful customer service when I called today and I had to leave a review. The gentleman that helped me was Wilfredo Rivera and he was a very polite helpful person. He resolved my problem very effienctly and I was very pleased. Thanks for your help Wilfredo!
Hi Erick,
We are thrilled that you were delighted with how Wilfredo was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
The process of putting the resume together went well but trying to recover and print was not so easy. Spent time with a customer service person who was able to help but took awhile to adjust what was printing on my end. Would have been much easier to have received an email with the finished product and adjust proportions accordingly.
Hi Roger,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
My Perfect Resume helped me with my resume and found jobs I would be interested in and applies my resume to the jobs, Bam, one click done. Just love them
Hi Nell,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I had trouble today trying to format my resume
I called and spoke with Alexander with Customer Care he helped me and explained to me how the product worked and I was able to go ahead and purchase it for and extended time frame and that also perfect resume will send me job posting based on my resume I was please
Thank You so much Alexander
Hi Carol,
We are glad that you were pleased with how Alexander was able to provide assistance with our product and services. We are committed to providing great customer service. Thank you so much for your awesome feedback!
My customer service rep was friendly, knowledgeable, and went out of his way to resolve my issue. Best cust serv experience i have had in recent memory, and i utilize many services.
Hi Jillian,
We are pleased that you were thrilled with our assistance with your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
I cancelled my subscription as soon as I had the chance. This is not a free service to use to build a resume.
I was not satisfied with the ability to use this product. There were issues trying to download a copy to my computer. It is not as advertised. AVOID this web site if you want to build a good quality resume or cover letter that is truly "free". Very deceptive business practices in claiming develop your resume or cover letter for free. Typical bait and switch tactics.
Hi Todd,
We truly apologize for any inconvenience that this situation may have caused. Our customer satisfaction is a goal that we take very seriously. In order to fully assist you with your concerns, shortly, you will receive a direct message, so we can better assist and look in to this situation. We will thoroughly assist you with your situation.
This was my email to them when I canceled my "subscription":
"Honestly, when I google to find a website for guides of making a resume, I saw your website with good reviews, and then there was a button "Try free" (somewhat like that, I do not remember what was the exact wording), so I try.
But after I have spent an hour building my resume, I could see my product only after paying for the service. I felt like being cheated, but I didn't want to waste my efforts, so I paid.
And the end product I have downloaded is not easily editable with the Word program. So, seriously, this has been a very disappointing experience.
Now I am writing to ask for a stop of the service, no more payment from my visa please.
And if you don't mind, I would like to have a refund, because what I wanted was to "try free".
Thank you for your attention to the matter."
And eventually, I got their reply of canceling my subscription, but mentioned nothing about the refund. So, I will suggest you to find some real "free" templates on the internet, not this, because they purposefully make the format of the documents hard to edit even if you have paid for it. And the auto-renew model is cheating in my opinion.
Hi Arthur,
Thank you so much for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
This was my own fault. I signed up for 14 day trial. Didn't pay close attention to my bank account and $36 was taken out every four weeks in auto-renewals (to the tune of about $700 for a year and a half (a portion of which time I was unemployed). I just didn't notice it $36 at a time lost in debit card purchases. Pretty draconian considering a monthly subscription is, what, $3 and yearly $25?
Again, my own fault. Emailed today and customer service was very polite and professional but the answer was, "We are truly sorry for the misunderstanding, William, unfortunately this was the amount you agreed to pay for."
Fair enough. Undoubtedly a successful business strategy and model but I think a pretty outrageously excessive one as well that counts on people not paying attention. Just my two cents. That said, I liked the service itself. I'm just going to opt for a different one next time I'm in the job hunt.
Hi William,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
Francisco was very helpful, i had explained to him that i needed to cancel my subscription, and that i still hadn't found a job.He had offered me a discounted rate and was very helpful in assisting me and also seemed concerned and really wanted to help me find a job.At the regular rate there would have been no way i could have afforded to keep my perfect resume working for me, thank you and that job is right around the corner. Brent Murray
Hi Brent,
We are thrilled that you were delighted with how Fransisco was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Liz Aponte helped me out! She is great! If she is not a supervisor or in management, she should be. I appreciate her genuine want to really help me, to make sure that I was satisfied as a customer. Your are the best! Thank you, Liz!
Hi Shana,
We are thrilled that you were delighted with how Liz was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I didn't want to sign up for per month payment35 dollars at the beginningalthough i pay around 5 dollars for download my resume.
The payment is not permitted by myself and i didn't read anything about the subscribing fee. It makes me very ugly because it is like a treat for customersbad service for one star and i just recently realize they deduct money from my account however it has been three monthsno one would care 35 dollars they pay for good service and i am not so poor ask for these 105 dollars refund. What we care is your attitude is your honest so please stop lieing people ok
Hi August j.,
We truly apologize for any inconvenience that this situation may have caused. Our customer satisfaction is a goal that we take very seriously.
In order to fully assist you with your concerns, we invite you to contact us at [email protected].
We will thoroughly assist you with your situation.
When I googled resume templates, My perfect resume pops up instantly and was listed as FREE. They have a lot great templates that you can use and the process was pretty easy until you complete. In the beginning it says that you can download or email your resume for free but that ended up being a lie. You have to subscribe for a monthly fee just access it.
Hi Roxianne,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. We truly apologize for any inconvenience that this situation may have caused. Our customer’s satisfaction is a goal that we take very seriously. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We wish you the best with your job search.
There was a hiccup in the system due to an upgrade that kept me from submitting my resume for up to 48 hours and for my inconvenience and trouble my representative Jose gave me a very nice deal on my monthly subscription to ease my upset. He went above and beyond because he truly felt that his customer (me) deserved the best. Thank you, Jose! Give him a RAISE, MyPerfectResume. :)
Hi Michelle,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality
Of the finished product. Thank you for your feedback about Jose and how he was able to provide assistance with your request. Thank you for that awesome feedback.
I was very pleased with the service I received from Jose. He was very polite and explained how the monthly fee works and it's benefits. I enjoyed talking to him. Made it very simple.
Kudos to him!
Hi Jackie,
We are glad that you were pleased with how Jose was able to provide assistance with your request. We are committed to providing great customer service.
Thank you for your awesome feedback!
Excellent servicewith excellent staff i really liked their satff while i had a issue regarding main payment they resolved it very nicely
Hi Hina,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
I spoke with Brian regarding my membership cancellation not going through and getting refunded for two charges on my account. He and MyPerfectResume were more than helpful at refunding me, canceling my account, and offering me a discounted rate if I wished to renew the service. Incredible communication and helpfulness!
Hi Olivia,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Brian was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I used this service for the first time it was great. I had a few issues with payments I was unaware of I called and got it all fixed up no problems whatsoever. I'm very pleased thank you
Hi Dawn,
Thank you for your feedback and for sharing your experience with us.
I am a new "My Perfect Resume" member. I found the process of subscribing and setting up a new account a little confusing. I called customer service and spoke with Yesenia J. Yesenia was knowledgeable and patient; she confirmed my subscription details and walked me through the dashboard process to help me locate my first resume template, which I feared I had lost. Yesenia has a 'can do' attitude and took the intimidation out of this process which is new to me. Thank you! Scott
Hi Scott,
Thank you so much for your awesome feedback. We are thrilled that you were delighted with how Yesenia was able to provide a resolution about your request. We are committed to providing great customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Liz was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.