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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I was charged $24.95 incorrectly and they provided a refund when i called back. Customers shouldn't be charged without their consent. Hope you guys will take it as a feedback and make necessary changes in the system to avoid this from happening.
Nicole understood my issue quickly and helped me to get the refund.
Thanks
Nisar
I was happy to use the resume builder and it help. Then I look at the job board, click on the jobs they offer, I do not like to be redirected to other jobsites (careerbuilder, monster). Then for got to cancel my subscription got hit at a bad time, (right now). I called customer service, talk too Richard and ask for his I.D. too make sure that it is cancel,... he gave me no I.D. so my next step it to tell my bank to block them if they try again.
Hi Kyle,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
I have been very pleased at the excellent customer service I've received from Myperfectcoverletter, and most recently from Jonathan. He shortened my resume and made it look a lot better. He was very patient and did a great job helping me. There are many other services on this website that I'm still looking forward to using. I highly recommend it. I will update again when I have found my dream job! Thank you :))
Hi Angela,
Great to know how pleased you are with our service and product. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Jonathan and how he was able to provide assistance with your request. Thank you for that awesome feedback.
Spoke to Rosa in customer service who was very knowledgeable and pleasant to work with. Helped me to update my resume with ease. Also provided additional resource information. My Perfect Resume the perfect customer service that is lacking with other companies. I highly recommend them to anyone requiring assistance with updating their resume.
Hi P. T.
We are glad that you were pleased with how Rosa was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
User Friendly, great looking professional templates
Got the JOB!
Recommend to everyone looking for a resume builder
Hi Anne,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your new job.
The representative that helped me was very helpful, kind, and understanding. He helped me solve my problem in no time!
Hi Karla,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us. f
I haven't compiled a resume in 40 years. MyPerfectResume was a huge help in making short work of what I thought was going to take weeks. Thank you, thank you, thank you!
Hi Mark,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best with your job search.
Spoke to a gentlemen by the name of Mr. Jose, he was patient, helpful, respectful and kind! I really like My Perfect Resume, wish I had known sooner.
Hi Diane,
We are thrilled that you were delighted with how Jose was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I was approached with a job offer and was asked for a resume. Since mine was over 7 years old, I needed quick help. I was very pleased with the My Perfect Resume website. I imported my old resume and it helped me revise, update and buff it up. I really liked how the computerized review of the nearly finished resume helped to finalize it. I will admit that I too was disappointed that the "free" was only free to use, not print or download, but I understand they have to make money.
I intended to cancel right away, but my mom was hospitalized for over 2 weeks and I completely forgot until the charge went through. Jonathan was able to kindly help me to get the charge refunded. If I were in a job search, this would likely be a great help. But with no need to go further than a properly constructed single resume, this was more than I needed. 5 Stars for customer service. 4 stars for the site.
Hi H. Q,
Thank you so much for sharing your excellent experience about the Customer Service provided by Jonathan. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Thanks for the feedback, it's very important for us.
I paid 3.95 to update it and called to cancel my membership within two weeks and they kept insisting to stay and I really just wanted to cancel the guy tells me he's going to send me a cancelation confirmation and ends up sending me a receipt for another 4.95 when I said I didn't want the service anymore. They refunded me 3.95 but not the original 4.95 unprofessional i recommend trying a better site.
Excellent customer service, called to cancel and the gentleman who assisted me was very helpful. I would definetly come back if I'm ever in need of a resume
Hi Jezee,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Beware of charges. They say FREE. It is not free. When you get to the end of filling out your resume, they charge you or you don't get it. On top of that, they automatically put you on a paid subscription after you pay. I went and cancelled it before I even got off the site and they still took $25 out of my acct. Now I have to wait to get a refund. They are a dishonest company and rely on people who probably don't check their bank accounts often. And their advertising is false. It is not FREE!
Hi Cathy,
Thank you for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at [email protected]. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
Available to chat, and efficient problem solwing!
This service is rare to find online. Polite and efective his person make such a good service!
Hi Sasa,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
It is not free. I spent an hour working on my resume and they want money to print or download it. I am not paying these dirtbags and neither should you.
Hi Jerry,
Thank you for your feedback. We are very sorry that you received the wrong impression of our free account. The following serves as a guide which may clarify any doubts you may have regarding your account:
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To further our user experience, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and service.
The resume was really hard to download and the interface wasn't very user friendly. Navigating the website proved to be cumbersome and unorthodox even with the step by step method.
Hi Curtis,
Thank you for your feedback and for sharing your experience with us.
Its the fastest experience ever, made me want to take the time out to want to create one. I made me want to create an long subscription that I already have.
Hi Deltonee,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
The site is not free. Once I finished my resume I had to pay $2.95 to actually print and see my resume after I spent 2 hours making it. I went ahead and paid the amount for a 2 week trail. Shortly after I received an email saying that after my 2 week trial I would be billed monthly. When I tried to cancel my subscription there was no option online under my account so I called customer service and have been on hold for the second time for over 20 minutes and still no answer. I have sent an email and still waiting on a response.
Hi Stephanie,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I called customer care; I am able to connect executive within a minute and resolved my queries, and explained the situation which I was not using service from couple of months, executive name I spoke with was Dhalma, she was so kind and took my request for cancelling the service and refunded 2 months charges.
I feel so happy with my perfect resume team and services.
Thanks you. - Anu
Hi Anu,
We are very thrilled that you were satisfied with our service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
The font for my resume was way too small and in the end, I didn't end up using it. On top of that, the sneaky buggers charged me an extra $20. Would not recommend this.
Hi Bekah,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
I've used perfect resume before an even though u have to pay it for its definitely worth it. I so recommend it if you're one of those people who have trouble doing a resume. Their customer service is even pretty awesome as well on both occasions when I needed help they were great my last rep whose name was Liz apote was Extremely knowledgeable an super helpful she was very very nice happy young lady that's my kind of customer service THANKS PERFECT RESUME AN LIZ APOTE FOR HELPING ME!
Hi Elizabeth,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Liz was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nisar,
Thank you for your feedback about Nicole and how she was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.