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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I worked with Angel about a misunderstanding about the resume service and he was absolutly awesome in helping me resolve the problem. Excellent customer service! Thank-you Angel.
Shakira was very helpful. She fixed my issue with printing and also helped with layout. She improved the presentation of my resume!
Hi Malena,
We are glad that you were pleased with how Shakira was able to provide assistance with your resume layout and printing. We are committed to providing great customer service. Thank you so much for your awesome feedback!
My fro was very helpful and sweet. I just didn't appreciate my card being charged $25 dollars without my knowledge. The resume builder was great as well.
Hi Jamie,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to clarify some information and provide you with the following guide which may clear any doubts you may have regarding your account:
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
I found the template choices nice and easy to use. Didn't take long at all to create a resume that looked nice.
Hi Michaela,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I was pleased with my resume but even more pleased with Alexander. He was so nice and made the process quick and easy.
Hi Leyla,
We are glad that you were pleased with how Alexander was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Ali was a great help over the phone with me. I really appreciated that.He did without charge extra fee but know I feel like to pay more service. I couldn't do my resume myself. Cool. Rosana
Hi Rosana,
We are excited that you were pleased with the Customer Service provided by Ali. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
Customer Service Rep was very helpful and timely. I didn't realized that they have been charging my card in the last 3 months after 14 days free trial... did not know that they will charge without asking. I was able to refund one month charge at least, I still paid two months for the service that I never really use.
Hi Eva,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. Our service is aimed to be easy to use without compromising quality of the finished product.
Rosa was amazing! She sat on line with me and even assisted in providing formatting on her side! She is an absolute life saver!
Hi Alan,
We are glad that you were pleased with how Rosa was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Great services provided. I called for to check mu resume and she did well whatever i want. She correct all the arrangements according to me. Thanks
Hi Bhawani,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. Our service is aimed to be easy to use without compromising quality of the finished product.
I called in because I had difficulties logging in and Paula T. Helped me. She was so polite and knowledgeable that my call did not last more then 15 min. Love their customer service.
Hi Samantha,
We are thrilled that you were delighted with how Paula was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I called to cancel my monthly subscription and not only did Carmen help me correct my existing resume she encouraged me in such a friendly and professional manner it motivated me. At the end I decided to keep my account open.
Thank you Carmen!
Hi Glenda,
Great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the finished product. Thank you for your feedback about Carmen and how she was able to provide assistance with your request. Thank you for that awesome feedback.
Love this site but most importantly I love the help that I received from Shakira Griffith! She was quick, she made sure she understood my request, there was one call resolution, she was pleasant (I could feel it even through typing, she was patient and before she ended the call she had me check to make sure everything was completed correctly and it was!
Hi Markita,
We are thrilled that you were pleased with Shakira and the resolution about your request. We are committed to providing great customer service. If you need further help, please do not hesitate to contact us.
Danieris, helped me resolve a billing issue.Her customer service was exceptional. She took her time to listen, my first attempt to resolve my issue was a nightmare. Thank You Daniel for helping me resolve my billing issue.
Hi,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Danieris was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I showed my resume to a recruiter who made several suggestions like using months not numbers for dates. When I called for help making these changes I'm told this is not possible WTF? I thought this was customizable. Huge waste of time and money
Hi Christal,
We are very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we would need to request some information regarding your account with us. Is it possible to continue servicing your account by direct message?
Attempted to create my son's resume on my own and quickly decided my 'skills' were subpar at best. This site has great tips, templates as well as pre chosen job skills etc making it easy. The service isn't for free tho (mine cost $2.95 but was well worth it) just be sure to cancel before the $24.95 monthly fee kicks in.
Hi Aimee,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
This is a great service and is very helpful! Make sure you follow up with them regarding costs if you stop using the service. Customer Service is great
Hi Lib,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Excellent, friendly, prompt and very helpful. Highly recommend thank you so much. Find the website very easy to use and when I hit a hurdle the customer service was spot on. Love the templates too and different varieties
HI Aoilfe,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Yaniel was so patient and helped me tremendously! I would still be trying to figure it out! Thanks, Yaniel!
Hi Jacqueline,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Yaniel was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
It is very easy to use. Love the tips it gives. They are very helpful when trying to find the right words to say to make your resume look very professional.
Hi Jayson,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I have been out of the job market for awhile and was a little lost with writing a resume. Found this website and it was everything I needed. The templates were great and it was so easy to create.
Hi Latricia,
We are excited that you were pleased with our website and products. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ann,
We are thrilled that you were delighted with how Angel was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!