On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't know they charged for a 14 day trial. I thought it was only 2.99. I checked my bank account and they charged me 24.99. I called immediately and customer service guy was very polite and patient. He was able to help me. I got my refund right away.
Had a problem where I thought I canceled account, but it didn't so I was charged. The representative on the phone was very helpful and polite and refunded me as well.
Hi Anna,
Appreciate the 4 stars, Anna! Happy customers make our days brighter. Thanks!
I was on hold for 15 minutes automatically I thought that the customer service rep would take their sweet time with helping me but, I was wrong! The rep was very helpful and very pleasant to work with. I highly recommend this site to build a strong resume. Thanks again!
Hi Stephany,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I wasn't aware that I signed up for a membership when I paid 2.99 for the resume I made (maybe because I was in a rush). However, when I got billed this morning I immediately called customer service and their representative assisted me with canceling the membership. He also got his supervisor to issue me a refund. I was very thankful!
Hi Dylan,
Thank you for that great review. We are happy to know that our experts were able to resolve your situation for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Excellent way to do your resume. I would recommend this site to all my friends and family. It is user friendly. And better yet it also assist with job search based on your resume! How cool is that. It was of great service to my needs.
Hi Diane,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
It was a pleasure to speak with this young lady she quickly understood my concerns and offered a good solution to help me. Cant ask for more than that
Hi Duane,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
This company is horrible I signed up and used it for one day and cancelled it soon after. Then looked at my bank account to see that two chargers were made for 24.95 last month and this month even though I thought I cancelled my account. Do not ever use this company because all you'll get out of it is less money in your bank account!
Hi Patrick,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution
Denise was a great help, very kind and understanding. She cleared the confusion for me and was able to get me a refund, thank you!
Hi Hariom,
We are thrilled that you were delighted with how Denise was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
My perfect resume was a great service to use when in search of a job. It was very helpful and it also alerted you when a job in your qualifications was available. I have refered many friends and family members to this service. They were also very helpful when it came time to cancel my subscription without any problems. Robin in the customer service department was very nice and helpful. She really took care of me. I definitely will continue to refer people and if I am ever in need of a resume I will be back. Thank you again for great service. Its hard to come by now days.
Hello Gina,
Thank you for your feedback about Robin and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
My Perfect Resume is a lifesaver, I really didn't feel like editing my resume to say the best things jobs are looking for. So I searched and I found, thank you My Perfect Resume
Hi Rhonda,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.
I loved the template to write my resume.
Even so, I did not like finding out a month later money was withdrawals from my bank account for a membership to perfect resume in which I did not need.
Hi Steven,
Thank you for your feedback and for sharing your experience with us.
I forgot to cancel my subscription before the deadline. The associate Carmen Rodriquez was very helpful and courteous in helping me to get it cancel. She also gave me a refund for the price I was charged per her supervisor. She was very polite and professional!
I will be using this website again!
Hi Tamara,
We are thrilled that you were delighted with how Carmen was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
The use of this website for my college class was amazing and the customer service representative that helped me receive a refund was very helpful and nice. If I ever need to use a resume website again, this is definitely my go to.
Hi Blake,
We are excited that you were pleased with our website and our service, our agents strive to provide a top-notch service every time. Thanks for your feedback, it's very important for us.
The Representative (Steven) was amazing! Provided excellent advice and support as well as highlighted valuable tools available through the website to achieve success! Would recommend to any in the job market based on support alone received from the Representative. They are there to help and serve!
Hi Kathleen,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Steven was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Need to emphasize that there are more varied formats that are available; first logging on does not allow for this impression.
Hi,
Thank you for your feedback and for sharing your experience with us.
This is to commend your excellent service. After several months, during which my
Grandson did NOT make use of your excellent service, I contacted you to cancel the service. The young man made clear the many additional services you offered, but ultimately stuck with me and sent me e-mails confirming that the service was cancelled as of July. I was very impressed with the young man's determination, his courtesy and patience. You are lucky to have this young man working for you.
Hi Elaine,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
I loved how easy it was to use, but I didn't get a free trial I got billed immediately. So I cancelled.
Hi Sharon,
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to clarify some information and provide you with the following guide which may clarify any doubts you may have regarding your account:
Our free account gives you the opportunity to try out our resume and cover-letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. If you have any additional concerns regarding your account feel free to contact us so we can provide you with further assistance.
I ended up not using the website, when I called to cancel my services, the customer service rep was very polite and helpful, she didn't harass me to keep services. I will consider joining again if the need arises.
Hi Jenny,
Thank you for this review. We are happy to know that our experts were able to resolve your situation for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Denis was absolutely delightful to work with in reactivating my account and providing a better price point. Excellent customer service and deserves 5 stars.
Hi Marc,
We are thrilled that you were delighted with how Dennis was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Helping me create my resume and cover letter was easy, and resulted in a new position. I was pleased with service. Cancellation to service was easy and customer service rep was friendly. Donna M.
Hi Donna,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Connie,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.