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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I called today and had to call 3 times, on the 3rd call i was fortunate to have a polite, helpful and kind young man on the other end of the phone named Angel. He was professional and thorough, he treated me with kindness and i appreciate him very much!
Decided to try MyperfectReume for the first time. I haven't done a resume in 8 years.It was simple to understand and the customer service was excellent.
Hi Reni,
Thanks for trusting us with helping you build out your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck!
Angel went above and beyond to try to help me once I had I cancel my subscription. I was being charged for a full year after cancellation and he escalated the issue to get my money refunded. He was able to see that I had not accessed the account in a year. So he knew I was telling him the truth. He couldn't promise the entire amount but he said he would try anyway. I really appreciated his diligence in the matter.
We’re proud to know that Angel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I liked the way the resume was sectioned off but found I had to rewrite most information. Once the resume was finished, I had difficulty being able to edit.
Customer service was a little confusing but The service rep was persistent and polite while trying to assist me.
Hi Donnajo,
We apologize for any confusion this may have caused. We’re sorry to hear that your experience with us left you wanting more. There’s anything we can do to help or if you decide to reactivate your account, please let us know and we’ll be happy to assist.
I've tried several resume templates and builder sites and this was by far the easiest. I felt confident in my resume once I was done. They provide great suggestions and even have a job search tool.
Hi Garrett,
Thank you for your kind words, Garrett! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Unfortunately, I didn't jot down the person's name assisting me today but she was fabulous. She helped me with my original problem and went on to help me fix any other errors. I feel confident with my resume and cover letter. The site is easy to use. I have recommended it to others. Thanks
Hi Kimberly,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by our agent. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Best service for job recommendations and resume services! After graduating college it was overwhelming trying to do many things at once but MyPerfectResume made my life a whole lot easier. Definitely took a weight off my back.
Hi Edlin,
Thanks for your review, Edlin! Glad we were able to help. Have a good one!
The online service and call service were great. It was quite easy to make the resume and make changes, it helped me get the first job I applied for.
Hi Tristan,
We appreciate the positive feedback, Tristan, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!
The CSR I spoke with today was extremely helpful, and made sure my issue was resolved before leaving the phone.
Hi Rene,
Thanks for your review, Rene! Glad we were able to help. Have a good one!
The staff was very helpful in helping me fix some issues on my resume. Very professional too. Fantastic work MyPerfectResume team!
Hi Jason,
Appreciate the 4 stars, Jason! Happy customers make our days brighter. Thanks!
Yaniel, the CSR I spoke with today, was extremely professional, reasonable and courteous, even though I had to cancel my subscription. I found a great job with this resume but if I need in the future, I will definitely contact MyPerfectResume, due in part to the great customer service. Laura W.
Hi Laura,
Congrats on the new job! We’re proud to know that Yaniel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
The site was very user unfriendly. It appeared to be advertised as a free service and then it was not. It was hard to navagate and then when the PDF document was converted to a word document the elements were a mess. Not so good for me.
Hi Lauren,
We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. If there is anything else I can help you with, please let me know.
Not only did MyPerfectResume.com provide me with a beautiful and easy to create professional resume, I was astonished with the excellent and courteous customer service provided by an individual by the name of Alexander. He went above and beyond the norm of most customer service agents and helped me through a hiccup with my account. I would definitely recommend this site and company to any individual trying to find their way back into the workforce. Thank you so much for your help Alexander! God Bless!
Hi Wyatt,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our resume builder. We take feedback to heart because it changes how we do things. We’re proud to know that Alexander was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I appreciate how easy it was to talk to the customer service representatives. The website made building my resume much simpler and provided fantastic templates.
Hi Jayna,
Appreciate the 4 stars, Jayna! Happy customers make our days brighter. Thanks!
Thanks again for the help! Very easy website to use and when I called to cancel customer service was very helpful. Will be using you guys again in the future thank you Angel!
HI Kimberly,
We’re proud to know that Angel, was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
When i stared talking with Rosa i was really upset, but she was very profesional and help me a lot and teach me how use the program, every time she show me how cool and help full is the app and Rosa use very good thecnic comunication, Skills and attention to all my question and never make feel i was taking her time answer me all my issues correctly and good attitude.
Hi Amaliu,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Rosa. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
I love the templates for resume, it made my life so much easier and I loved the customer service help by Alexander. He helped me with my specific formatting request and was understanding and also knowledgable. I was able to condense my resume the way I wanted to.
The only thing I would say is a bummer though is that you cannot format sections in word once you download it and its proving to be a bit of an issue with my cover letter. I will do my best to make it work but I hope its something that can be changed in the future.
Hi Mary,
We’re proud to know that Alexander was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Called in to cancel my account and talked to a representative of the company named Nicole. She was very cooperative. Thanks again.
Hi Stephen,
Thank you, Stephen, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
Customer Service made it effortlessly to cancel subscription. They even provided an alternative. Solid customer service and confirmation of cancellation was provided quickly via email.
Hi Rachel,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I had a problem login into my account using my email. Therefore I was not able to cancel my subscription. My account was billed $24.95. After this I made a phone call to the first rep. He said he would send me and email receipt granting me a refund and to correct the issue of me logging into account. Luckily I got the cancellation number from him before I hung up. I called back 3 days later because I still did not see my refund, and still could not get into my account. The second rep. Solved my login issues by making sure I could login before we got off the phone and also made sure my email was correct to send me the confirmation we discussed. The first rep. Had the wrong email, even though it was on my resume and also did not care about me other than trying to keep me subscribed. So as of right now, I will be watching my account for the refund, especially after reading some of the reviews.
Hi Nene,
We take our customer’s satisfaction seriously and have taken note of your feedback as we’re constantly working towards improving your experience with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with Angel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.