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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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This site was very easy to do a resume. Got my new job in 7 days. Thanks to Shakira G for helping me with great customer service.
I had to make an edit to my resume so I called in and was immediately assisted by Angel, let's just say he lived up to his name. He addressed my issue, in a timely and afficient manner, couldn't of been better, thanks Angel!
Thank you for sharing your experience with Angel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Carmen was very helpful and has excellent customer service skills. Efficient and timely. Thank you very much!
Hi katy,
Thank you for sharing your experience with Carmen; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Very friendly and efficient customer service. I would definitely recommend this service to my friends.
Hi Kamla,
That’s what we like to hear, Kamla. Our customer service team is always here to help. Thank you for sharing your experience.
Amazingly accommodating and so very helpful. Subscription got accidentally charged but was graciously refunded.
Hi Andrew,
That’s what we like to hear, Andrew. Our customer service team is always here to help. Thank you for sharing your experience.
Timely and efficient customer service! Very personable and thorough, and I would recommend this service to others.
Hi LaDonna,
Thanks for sharing your feedback and experience with us, LaDonna!
Nothing in this life is perfect. Upon review of my final draft, I noticed a minor formatting concern. I called for help and customer service fixed it straight away while explaining to and teaching me how to fix if it should happen again. It was a breeze creating a really professional resume and I recommend these folks to anyone who needs a resume!
Hi Georgina,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Really just needed a one time template and wasn't interested in monthly subscription although the rep was very nice And help cancel the subscription. He also helped me to get my refund back for first month as I am not interested for future subscription.
Hi Atul,
Thanks for your review, Atul! Glad we were able to help. Have a good one!
Poor customer service. The two reps I spoke to could hardly understand or speak English. The resume I created and downloaded was not able to be reformatted through traditional means with standard word processing software. Rep would not cancel my account. Still charged me for a garbage template that isn't even usable. STAY AWAY from this site if you want to do any customization to your resume.
UPDATE:
After about 5 different calls (And the company representative on here (Laura)), They finally refunded and canceled my account. This was terribly difficult. Laura replied attempting to help me with the situation, then after I told her about what happened, she just stopped replying. I would bump my review up to 1.5 stars if I could since the issue finally is resolved, but they definitely did NOT make it easy.
Hi Christopher,
Thank you for sharing your experience with us, Christopher. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
After using this website I pay 2.95$, but after few weeks I was billed an additional 24.95$. Horrible company, do never use it again! But Wilfredo Rivera helped a lot! He deleted my account and now I'm waiting for my money refund!
Hello Kukareku,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case. We apologize for any confusion this may have caused.
Please feel free to contact us if you have any further questions or concerns regarding our products and services.
Thanks for getting in touch.
Very helpful costumer service! Victor was amazing, he helped me find the right plan and I am happy to have access to all the features from the website and improve my chances to get the dream job by creating a perfect resume so easy/ and update as it goes... Thank you!
Hi Liliana,
We appreciate the positive feedback, Liliana, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!
Good customer service. Thanks for helping. They helped me to change my subscription from 1 year to 1 month.
That’s what we like to hear, NG. Our customer service team is always here to help. Thank you for sharing your experience.
My perfect resume is great for preparing and getting jobs. They give you tools you need like cover letters, resume builders, tips, and customer support.
Hi Mindy,
Thank you for your kind words, Mindy! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
I really just needed a one time template and wasn't interested in monthly subscription although the rep was very nice and tryed to get me to keep subscription I just wasn't interested at this time.
Thank you, Willie, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
The customer service representative was very helpful. He offered to help me create my cover letters.
Hi Taiwana,
Appreciate the 4 stars, Taiwana! Happy customers make our days brighter. Thanks!
My agent, MPR, kept working on my problem until it was resolved. She helped to edit, and told me how to download, the cover letter, even after no longer having a membership. The letter was in plain text, which was just fine. I was extremely happy with my service.
Hi John,
That’s what we like to hear, John. Our customer service team is always here to help. Thank you for sharing your experience.
I haven't used this for much more than a resume format, but it's been great for that. I wasn't sure where to start. The customer service is great.
Hi Jasmine!
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
When you pay for a trial you are being billed an additional $24.95 after two weeks. Very misleading marketing, the subscription model is nowhere clearly stated except confirmation email. Rude customer representative who was not very accommodating. Do not recommend.
Hello Michelle.
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Best regards,
MyPerfectResume
Thank You Wilfredo Rivera your help was excellent service. You help in step by step was awesome. Their no regrets on your service. Definitivamente ha sido una experiencia super su ayuda ha sido extraordinaria.
Hi Marlene,
Thank you for sharing your experience with Wilfredo; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I called to cancel after finding a job. They were wonderful and courteous. Using this service was a pleasure.
Hi Bonnie,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marsha,
We’re proud to know that Shakira was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!