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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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The resume was fine wasn't fantastic but it was fine. But I signed up for a two week subscription, but after two weeks I was charged with out knowing. Don't join this company in their intentional deceit of their customers. Very upset
I spoke to Andrew. He was extremely helpful. I have some things pending and am waiting to hear back from them sometime this week. So far, so good!
Hi Zohra,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Called today and spoke with Customer Care and they were so helpful and quickly resolved my issues. They were very friendly and more than happy to help. Great service!
Hi Stephanie,
Appreciate the 5 stars, Stephanie Happy customers make our days brighter. Thanks!
Had no resume available, for 17yrs. I'm a novice, and lack computer skills. MyPerfectresume, made completing my resume very simple. I'm pleased with the results.
Hi James,
You made our day with that review! Thanks for sharing the love :) It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
Elsie Rivera was extremely helpful in attending to my needs and making me aware of current offers. Grateful for her support
Hi Ariel,
We’re proud to know that Elsie was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Had previously cancelled service, but apparently it didnt cancel & I was charged. Elsie Saved me as a customer
Hi Arrenzo,
Thank you for sharing your experience with Arrenzo; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Very pleased with the customer survive! Thank You! In 2days internet world a consumer has no idea what kind of company they're dealing with. I'm impressed!
Hi Tammy,
Thanks for your feedback and for sharing your experience with us. We strive to deliver an exceptional customer experience with a top-notch service team and hope you will let us know if you need any help in the future.
Wilfredo Rivera was so over the top excellent and helpful! I was able to shorten my resume from 4 pages to 2 and make it concise, specific and exact! Thank you all from the bottom of my heart for having such an outstanding company and service.
Appreciatively,
Leslie
That’s what we like to hear, Leslie. Our customer service team is always here to help. Thank you for sharing your experience.
Thank you Paola T. For assisting in me with my situation. Your courteous and quick handling was greatly appreciated.
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Paola. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Customer service was great! I called in for help regarding my resume and was pleasantly surprised with how knowledgeable my rep Rosa O was about the whole process. She gave me a lot of great advise and helped me with many other things.
Hello Victor! Thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
In the UK, this company is known as LiveCareer. My son paid £1.95 to get his first CV/resume created and finished. However, it was not clear that he would then be automatically signed up for £14.95 for every month thereafter. It was only later that I realised this was happening. Why would my 16 year old son need to continue using a CV service? There is another option that allows you to pay a one-off fee for 12 month's service at a 50% discount. If you can offer this option, then why can't you offer a monthly subscription option, rather than automatically renewing you? As far as I can work out it has been intentionally set up like this to scam people out of their money.
However, I had great customer service from Josett. So I thank her, not the company, for helping me out with my refund.
I think overall the company needs to actually learn about customer experience as well. Josett had obviously been told to ask for feedback during the negative experience I was having - why would I provide positive feedback when I'm in the middle of a negative experience? And using phrases such as 'as a courtesy, we have processed your refund...' - doesn't help either. It's not a courtesy!
Hi,
Thanks for bringing this to our attention. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Had a very pleasant experience with customer service, his name was Gabriel, very patience, his empathy to my problem was above expectation. Renew my subscription because of his assurance in the quality of the company. Very satisfy
Thank you for sharing your experience with Gabriel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
The man who helped was fabulous. Sorry I didn't get his name. He answered all my questions and was very patient with me. I am 100% satisfied.
Hi Kathleen,
That’s what we like to hear, Kathleen. Our customer service team is always here to help. Thank you for sharing your experience.
Wil helped to make the changes that I asked him to make on my cover letter since I was unable to figure out how to do so. I appreciate his help today!
Hi Maureen,
Thank you for sharing your experience with Will, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I am so satisfied about your service. Thank you. She was very patient and professional. She made my day. I have worked for 40 years and now l am laid off. Rosa was a great help. Thank you for hiring people like her.
Hi Raymell,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Rosa. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us. We wish you the best in your job search.
I gave 4 stars because I didn't realize this was a paid service until I tried to print. However, $2.95 is fair for their really useful site for building a resume.
When I started to print, I realized that the resume was a little over 2 pages and there were some formatting issues in the last section. I called the help desk and they answered immediately and completely fixed my problems. Really really good customer service. I worked with a woman named Aliz Hernandez (fabulous) and a guy whose name I didn't get because we were cut off. Very satisfied.
Hi Deah,
Thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
Took no time at all! Used their format, put in my info, reviewed and edited, printed and emailed! Resume done! Got a new job!
We appreciate the positive feedback, Carolyn!, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!
I FELT SO RELAXED AFTER HAVING THIS WEBSITE. I COULD WRITE COUPLE OF RESUMES RIGHT AWAY WITH SAVING MY TIMES.
Hi Rujina!
Thanks for trusting us with helping you build out your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck!
My 16 year old used this service to try to get a summer job. They continue to charge you monthly $34.95 until you cancel the subscription. Four months later, we realized it had never been cancelled, even though he thought he did. They refunded the last month, but, now we're down $100. Seems ridiculous to charge that much for a resume site.
Hello Nancy.
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services.
Thanks for getting in touch.
Easy to use, multiple formats to choose from and great results! Customer service was very pleasant and helpful. I will use this site again when needed!
Appreciate the 4 stars, Teri! Happy customers make our days brighter. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Isabella,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you