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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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T was very difficult after download to do do any type of formatting or changes. The support team was fast in responding but their suggestion did not help at all.
Creating my resume was very easy and quick using My Perfect Resume. The service is convenient and useful because in just a very short time I had a professional resume which easily converts to different styles to match your preferences. Additionally, when I had to contact customer service the issue was easily resolved and customer service was very helpful and pleasant.
Hi Daja,
Thank you, Daja, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
I used this service back in January of 2017. I tried the free trial, and canceled after I finished my resume (knowing I wouldn't use it again after). Despite canceling, I'm still being charged the $25 a month fee. I haven't been given any emails or notifications that I was still being charged, and recently discovered they've taken $150 from my bank account. When I emailed them about it, they wrote back an email discussing something entirely different and won't respond and WILL NOT refund me. I'm extremely angry and am getting my bank involved. I usually do not go out of my way to write bad reviews, but I strongly advise people to stay away from this website.
Thanks for bringing this to our attention, Anna. We’re disappointed to know that you’ve had this experience with us willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I called Customer Service BEFORE I used this site and asked how much the cost is for the trial period and how long I had to cancel until i was charged any other fees.
14 days for a couple bucks ($)... make sure your resume is how you like it, save it, email it and make copies then cancel before your trial period is over...
QUITE SIMPLE & NO PROBLEMS. If you pay attention you won't have to pay extra fees!
Hi Margie,
Way to make our day, Margie! Reviews like yours keep us going. Our customer service agents are always here for you so if there’s anything we can assist you with, just contact us. Have a great one!
This resume builder is good in the beginning, but when I tried to stop with them, impossible! I sent 3 mails with my informations but They stil charging me $25 even though I hadn't used the account in over a month. Overall, a total ripoff! Very disappointed!
Hi Emilie.
Thanks for getting in touch with us. You may cancel your subscription using any of the following options:
• Email us at [email protected]
• Over phone at 855-213-0348, Monday-Friday from 8 AM to 8 PM CST, Saturdays from 8 AM to 5 PM CST, and Sundays from 10 AM to 6PM CST
• By clicking on the “Chat” button on our website at MyPerfectResume.com
• From your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)
If you would prefer to continue the process here, we’ll be happy to help. We’ll just need the e-mail address used to create your account with us or the account ID.
Thank you!
Wil was courteous, polite and kind. He handled my request promptly and provided great customer service.
Hi Cynthia,
Thank you for your feedback and for rating us with five stars!
Ian provided great customer service, he was very kind and explained other features that I could take advantage that the site offered.
Hi Eli,
We’re proud to know that Ian was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Oh my god... Over a year ago, I used my perfect resume to help create a resume I needed for a teaching position. I got it exactly the way I wanted and it was perfect for my first interview. At first, the resume is advertised as "free to create." But when it came time to print, I needed to pay for it. I was asked if I wanted to buy a membership or just pay $2.99 for the one time print. So, I agreed to pay the one time fee, printed my resume, and was done with it.
Fast forward to today, I check my bank account and I see a charge on there from MyPerfectResume for $35.80. When looking back, I noticed that they charged my account $35.80 every month for the last 18 months. So, when I called to cancel the membership that I did not sign up for, the man on the phone tried to sign me up for another membership. Are you kidding me? This company is sneaky. Do not use them. You're better off using a resume template from Microsoft word that is FREE.
Thank you for sharing your experience with us, Jessica. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Service Agent Angel L. Was very helpful and personable. The resource itself has been useful so far, as well. I haven't yet explored all of the resources available, but so far, no complaints.
P.S. I did use the cancelation instructions which were provided. May have been small print. Got to look for the small print peeps!
Hi Andrea,
Thank you for sharing your experience with Andrea; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
MyPerfectResume was great! It was very clear from Day 1 that the initial $2.95 fee was for a trial membership that would last for 14 days. It was also crystal clear that after 14 days I would be charged $24.95 every 4 weeks to continue the membership.
I used the resume builder and cover letter builder to put together several very good resumes and cover letters for different job focuses for me and my spouse. I also read through the interview tips section. It was very easy to save each of the resumes and cover letters for future use. And, it was easy to email both directly from the site.
Lastly, the customer service rep Gabriel was very helpful. He cancelled my membership quickly and without any hard pressure to keep the service beyond the 14 day trial (my membership ends tomorrow).
I would highly recommend this service. Just make sure that you open and read the email that they send to you with your account # and cancellation date prominently displayed inside of it. The service was great all-around. Thank you!
Way to make our day, Roz! Reviews like yours keep us going. Our customer service agents are always here for you so if there’s anything else we can assist you with, just contact us. Have a great one!
This resume builder is a good product and I got a job very quickly using it along with my background. I had only used it 1 time and never again but was charged $25 each month for an additional 3 months without knowing. My bad for not checking my charges but it was never clear that I would be charged each month. I called and they refunded 1 month but not the others. Shady way to take peoples money...
Hi Dan.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
This resume builder is good in the beginning, but even if you pay the $2 fee to download it, they'll continue to take money out of your bank account. They charged me $25 even though i hadn't used the account in over a month, and then when i called and demanded a refund and for them to cancel my account, they took another $5 from my account. Overall, a total ripoff and is only there to steal your money.
Hi Hannah,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns, please feel free to contact us so we can provide with further assistance. Thank you!
Customer service representative was EXCELLENT!
Very patient and knowledgeable.
Thank you for being a good person.
Hi Anna,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
It really guides you to create a perfect resume and their customer representatives are very helpful and friendly too.
Hi Kingsley,
That’s what we like to hear, Kingsley. Our customer service team is always here to help. Thank you for sharing your experience.
I had a question about billing so I emailed the company. I received a quick response and was asked to phone them. I did and spoke with Jonathan and in a couple of minutes he changed the way I was billed. My Perfect Resume has excellent customer service.
Hi Eugenia,
We’re proud to know that Jonathan was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
The resume was easy to do and the customer service representative was very helpful and efficient. Very satisfied.
Hi Leah,
Thanks for trusting us with helping you build out your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck!
I was so impressed with the skill, expertise, and professionalism that Rosa had prvided to me. She pointed out so many tips on using MyPerfectResume and she was always so full of energy and patient.
Hi Larry,
Thank you for sharing your experience with Rosa; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I spoke with Nicole on 7/11/17 and she was able to help me as soon as I told her my reason for calling. When she asked for my account number and other info, she was mindful about repeating it back so that it was taken correctly. Within minutes, my issue was solved and she wishing me a pleasant day.
Hi Lara,
Thank you for sharing your experience with Nicole, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
The Resume Was fine, The customer service was efficient in handling the people, Totally I am Satisfied
Hi Raffi,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I had an issue with my acct but the rep went above and beyond to correct the problem. Very happy with the outcome
Hi Karen,
That’s what we like to hear, Karen. Our customer service team is always here to help. Thank you for sharing your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah! We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you get a professional resume that fits your needs. You can give us a call at 855-213-0348. Representatives are available from Monday to Friday, 8 AM to 8 PM (CST), Saturdays from 8 AM to 5 PM (CST) and Sundays from 10 AM to 6PM (CST). Thank you!