On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Big SCAM! Don't use it! They advertise free help, but the minute you put your card information they will charge you monthly without you knowing about it.
I love using My Perfect Resume. So helpful to creating/formatting my resume and the customer service was very good.
Hi Christy,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
If you try to cancel your subscription, on the second check point it will offer you 1 full year for $24.95! That's an entire year for the same price as one month of their shady withdraws.
Thank you for sharing your experience with us, Clarissa. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I payed just 2.99$ to make one resume, and i cancelled my account immediately, when i see my activity on my debbit card i saw that they continue charging me 25 each months for 6 months in row, i never subscribe nothing for 25 $ unbelievable...
Hi Platin,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Thanks for a great customer service delivered by Josett. I am a new customer and they are great at it
Thank you for sharing your experience with Josett; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Customer Service was great. The rep was patient and knowledgeable about the problem and did not stop until it was resolved.
Hi Caroline,
That’s what we like to hear, Caroline. Our customer service team is always here to help. Thank you for sharing your experience.
Yet another bogus site. They say free all over the site but then when you want to actually look at your resume, you have to pay. Liars, and for a crappy product too
Hi David,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I liked the fact that it helps you build a resume, but don't even bother here. You have to pay to get your resume and even then it doesn't go through. I've had fraud prevention service call my cell today to tell me there was recent fraudulent activity on my card and so put a temporary hold on it. Stay well away from this site, as it's not really free.
Hi Sarah,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
In order to use this service, you must pay a fee of $2.95 to print the resume after you build it. When inputting my credit card information, I had no idea that the company was unknowingly signing me up for a subscription that would charge me $25 per month. After two months I caught the subscription charges on my account statement, meaning they had now taken out $50 of my account for a service I wasn't even using. I looked back at my receipt for the $2.95 and noticed at the bottom of the receipt it said I would now be billed $25 every month for their "services." Granted, if I had scrolled to the very bottom of the email receipt I would have seen it and caught it in time. I just hate that this company knowingly tricked me by giving me the option to either 1. Sign up for a subscription or 2. Pay the $2.95 in order to have access to print my resume I created. And then after choosing the second one, the company still signed me up for a subscription and only let me know at the very bottom of my receipt. Thank god I had caught it before they took $100 or more out. I wrote a letter to customer service and called them and they let me know that it was entirely my fault for not assuming that they would be signing me up. Now if I had signed up for another subscription and had to read a terms of service, and they had tricked me that way, I'd be way less mad. It's the fact that the website did not tell me that I was signing up for this highly priced subscription, and taking $50 from me, that I am so upset. This company has caused me a lot of stress in the past two days, and I just want everyone to know to be aware of ANY charges you receive from this company once you give them their credit card information. This is the most ridiculous online service I have ever dealt with. I guess I learned my lesson not to ever trust a site as awful as this again.
Hi Marsella,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
They MUST be trying to cover up all of these bad reviews with good ones. I spent over an hour creating a resume, actually thinking it was free but at the end it said it cost 2.95 and so we paid it because I had worked so hard on it. When I sent the original copy of the resume to my email as a. Doc it said the file was corrupt! So, I cancelled the subscription right away. THEN I went today to review the resume well lo and behold it was only HALF of the resume! It was TWO pages long and NOW it is only HALF A PAGE! So I immediately called and I spoke to a "supervisor" he gave me a refund and when I got the confirmation email it only said I got a refund for 1.95! STAY AWAY FROM THESE PEOPLE! There are so many ACTUALLY free resume helpers that are more legit!
Hi Jamie,
Thanks for taking the time to tell us about your recent experience with our Product. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at [email protected]. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently. Thank you!
Special shout out to Luis Miguel from myPerfectResume's customer service team, really did help me with the subscription options as well as cancellation. I don't know why other people are crying about, so far I experience has been great.
Hi Rabik,
We’re proud to know that Luis was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Worst! Worst! Worst! Stay away!
It's a scam!
The only good part was Alexander.
Hi Amelia,
Thanks for bringing this to our attention, Amelia. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Really bad and unethical in charging. Even though they state that you can cancel the membership after 14 days, they charged almost $71 on my credit card. Really untrusted site and not worthy
Hi Sumith,
Thank you for sharing your experience with us, Sumith. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I used the site initially unsuccessfully to update my resume. Of course you have to sign up with your credit card in order to get a 'trail'. On my part I made the mistake and forgot about the service. However, They had no problem at all charging me over $30 A MONTH without any notification of there activities, I had not noticed this until over 5 months later. DO NOT USE THIS SERVICE, ITS NOT WORTH IT.
Hi Josh,
Thanks for bringing this to our attention, Josh, We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I purchased the 2 week trial offer to create my resume and cover letter. It was great and very easy to use. I received a few job offers within those two weeks! I called to cancel after the 2 week trial and everything went prodessionally and smoothly. They sent me a cancellation email and number. I would definitely use them again in the future if I need help building my resume.
Hi Moly,
Thank you for your kind words, Moly! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Another shady company advertising as a free service. My Google query was "Free online resume builder". They were included in the result set and I spent almost an hour creating my resume, only to find that I had to pay before I could access the finished product. A follow-up Google query returned an ad for them that literally stated Special: Free resume for $1.95.
I called customer support to inquire whether they understood what the term free meant and after 3 minutes on the phone, realized that they do not! BUYER BEWARE!
Hi Dale,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Quick and easy. Customer service was great... I would recommend this site to anyone who needs a professional resume
Hi Jay,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
It took a while to get to the agent, but he was very helpful and he also speaks Spanish which made the help more efficient. Thanks Daniel
Hi Marisol,
That’s what we like to hear, Marisol. Our customer service team is always here to help. Thank you for sharing your experience.
The person wo attended to my call was very kind and helped me go through the steps of canceling my subscription.
Hi Kakande,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
This company will rob you blind, they have really poor business practices. Its a total rip off! Beware, they will take your credit card number and make multiple charges to your account without your permission.
Hi Chrissy.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Debit attempts were made since your subscription for our 14-day access has expired. When you select one of our 14 day enrollment options, our website provides all details on screen that after the 14th day, you will auto enroll into our monthly service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where our website explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalia,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!