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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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MyPerfectResume accomplishes the basic needs for a resume while also offering suggestions to improve your resume. Overall, it does serve its purpose.
HOWEVER, it baits customers with "FREE" resume download and print, not ever hinting you will need to pay a small fee of $2.95 until after you have spent an hour or so writing it up. Once you attempt to print or download, that is when you first hear of the fee.
$2.95 will give you 14 trial period in which you can make resumes and cover letters, print and download. There were very limited templates and the templates themselves were did not allow me to customize per need. And the cancellation process is super easy, unlike other reviewers say. You can call the customer service line, email the customer service line or log into your account >> go to subscriptions >> and choose CANCEL SUBSCRIPTION. It will prompt you at least 2-3 times for confirmation... after that, it's done. As long as you do so BEFORE your trial ends, you should not be charged the $24.95 fee.
That being said, I consider this $2.95 well spent.
My daughter used this service to write a resume and was hired right away. Customer service did not hesitate to cancel the membership afterwards.
The web add tricks you to spend an hour writing a resume saying its free. When the time has been invested it asks you for money to download
You or your advertiser is a predator.
Thank you for sharing your feedback, Jaime! Our free trial allows you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume in a PDF or Word form you will need to subscribe.
I have been working with this company while writing my resume and have been so pleased with the help that their skilled customer service reps have provided. I would recommend them ALWAYS. MY PERFECT RESUME did just that. I created a PERFECT RESUME. LOVE YOU ALL.
Hi Phyllis,
Thank you, Phyllis, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
Customer service was excellent and I was able to get the assistance I needed. The representative went above and beyond to make sure I was satisfied with service
Hi,
That’s what we like to hear, RL. Our customer service team is always here to help. Thank you for sharing your experience.
I'm referring all of my friends to My Perfect Resume, thus has been the most simplest time I've had rebuilding my resume. Customer service was friendly as well when I had to call in today.
Hello Crystal, thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
First of all, the customer service training they've received is outdated and not useful- no one wants to hear the monotonous repetition of their name (especially from a stranger) after every other word in a sentence. It DOES NOT make for a more personalized/more relatable customer experience. It's just OBNOXIOUS and ANNOYING. I attempted to cancel this myperfect resume subscription because it is overpriced at $24.00 a month, the customer service agent then offered me the so-called "special employee discount" price of $4.94 a month from here on out. I agreed to it so now I'll just wait and see if they stick to their agreement or not...
Thank you for taking the time to let us know your feedback, Eme, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
I cancelled the subscription before the 14 day free trial period. I tried the website but didn't like their templates but yet they charged me $24.95. Very disappointing.
Thank you for sharing your experience with us, Meena. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I used MyPerfectResume at first because I though it was a free service. It wasn't. It has a 14-day full access for $2.95, and monthly access, it says, for $5.95. I was charged $24.95 for June, $24.95 in July, and $24.95 in August! What happened to the $5.95 a month? I printed a copy of the page that says $5.95 a month, I could have handled that, but $24.95. No way!
Thanks for bringing this to our attention, Cherryl. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you
I was charged $24.95 without knowing that I was going to be charged. Such a stupid and terrible spamming website! Someone please shut this site down!
Hi Arm.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!
I utilized this service to prepare a resume that I needed in a hurry. I cancelled the service through their website within the trial period, but was still charged the monthly fee. I spoke to Gabriel in customer service who immediately cancelled the service and credited the charge. He was very polite and professional.
While I didn't appreciate the surprise charge, I appreciated the quick resolution.
Hi Tom,
We’re proud to know that Gabriel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I didn't know I had subscribed to my perfect resume. After receiving a charge on my account I contact customer service via email. Josue Sanchez responded promptly and canceled my subscription. Upon further request he refunded my account! Super grateful for their understanding and patience. I definitely will be using my perfect resume again. Thank you for your hospitality!
Hi Vee,
Thank you for sharing your experience with Josue, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Your product is overpriced. Pure and simple. These tactics of "50 percent off" and then "my special price" further aggravates me. I snoozed and I lost out on a 2 week free trial. That's on me, but don't insult customers with a price margin you should be offering in the first place.
Hi Max,
Thank you for sharing your experience with us, Max. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Paid flat fee of $2.95 as a subscription and without my consent, the company took a further $70 over the next two months. I'm trying to get into contact with them but the Australian contact number doesn't seem to be active. This website never clearly states it will be taking this amount of money at any point, and it's incredibly difficult to detect it's a scam until after it's taken your money.
If a customer rep could get into contact with me to sort out my refund, that would be delightful.
Hi Charlotte,
Thanks for bringing this to our attention, Charlotte. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I contacted customer support to cancel my account and was greeted by Deyna, She was very pleasant. She did a fantastic job trying to persuade me not to, but im stubborn, so I had her cancel the account and she was able to get me a refund. She made an unpleasant experience something I would certainly go through again. Thanks again Deyna.
Hi Eric,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Deyna. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Bet nice young person helping me cancel my subscription and making sure I got a refund back. Very informative about products and offered a lower price
Appreciate the 5 stars, Melisha! Happy customers make our days brighter. Thanks!
I didn't expect the customer service to be this great. I command them for being so courteous and understanding.
Hi Gnima,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I made a resume with My Perfect Resume only to find out that they charge for it. I paid the initial $3 for the resume but I did not know they would start charging me for a subscription. I called to cancel the subscription and the woman I spoke to had an accent which made it hard for me to understand her. She repeatedly tried to convince me to keep my account and kept offering me lower and lower prices after I said no. She finally cancelled my subscription and then I asked if I could get a refund for the $24.95, and she says she can't because I was already charged. I told her that I had not even touched My Perfect Resume's services since making the resume so it would be unfair not to receive a refund. She finally gave me a refund, but went about it in a rude and condescending way; she addressed me by my Miss "my first name" instead of by my last name and the tone of voice she used was intended to make me feel inferior. Would not recommend this company unless you really cannot format your own resume or other forms. I was also charged foreign exchange fees by this company which doesn't help on top of their ridiculous pricing.
Thank you for sharing your experience with us, Katy. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Orlando helped me clear up any questions I had about the service. I was charged many months after not knowing at all...
Their "Terms & Conditions" say that they have the right to change prices on you at any time. This is how I was charged over and over and over without realizing it.
Anyways, I originally was going to blow up on customer service but he explained everything so professionally that I couldn't help but give him proper acknowledgement.
Just read everything before signing up is all I ask of you.
Hi B. C.
Thank you for sharing your experience with Orlando; we’ll be sure to pass along your positive review.
In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If there’s anything else we can assist you with just contact us.
Andrew was great, didn't seem annoyed due to me wanting me to cancel. Andrew also gave me other payment options after my cancellation and one of them worked for me. Thank You Andrew
Hi Kimmerly,
We’re proud to know that Andrew was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Maralyn! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.