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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Website was easy to use and created great resume lay out. My only complaint is I believed it was a small one time fee, did not become aware of a subscription fee until the next month when my account was charged. The customer service I received when I called to cancel was excellent and tried to retain the sale, but accepted my reasons for not needing it to continue at the same time. Very friendly.
This site took the fear and dread of producing an awesome professional resume completely out of the equation. Many helpful templates and powerful statements that can be incorporated into the resume with a simple click. The final product was a powerful tool in assisting opening the doors of those I wanted to seek employment with.
Further we made an oversight and failed to cancel within the stated timeframe, explained our mistake to the CS folks, and was immediately and amicably resolved. Thank you for making this entire process easy! Highly recommended!
Couldn't get on the account I had paid for. Called Customer Service, and eneded up getting a reduced rate! Fantastic!
Thanks for taking some time to leave some stars on our page, Clayton! We love to hear from our customers as it provides us with valuable feedback on the way we do our work. Have a great day.
Had a problem and it got fixed on the spot pretty awesome for a Sunday. Customer service was great just wish refunds were instant
Hi Daiquain,
That’s what we like to hear, Daiquain. Our customer service team is always here to help. Thank you for sharing your experience.
I called to cancel my account, and the process was very smooth, and the agent was very kind!, but I hope they are honest and don't charge more!
Hi Souded,
That’s what we like to hear, Souded. Our customer service team is always here to help. Thank you for sharing your experience.
Mary in billing/ customer service was unbelievably understanding, supportive and caring when I had a problem with a charge. She understood my situation and went above and beyond to help. It was such a relief and pleasure to speak with her.
The site is truly a great tool to really make your resume stand out from the rest and super easy to use especially for people that aren't as tech savvy. Mary also told me about the screen share assistance and customer support My Perfect Resume offers to make your resume the best it can be.
Totally worth the money too! After building my resume through My Perfect Resume, I have gotten a great job offer in a successful office environment after leaving the hospitality industry less than a year ago. This service made writing my resume quick and even suggested better ways to describe previous job experience. Great service wonderful product! Highly recommend it!
Hi Jennifer,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Mary. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
This site and the people that are available to help walk you through the functions of the websites features are really great! I will definitely come back to this website when I need help again.
Hi Julia,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Update: Despite helpfully agreeing to cancel my membership and refunding the charge, today I discovered that my membership is not canceled and I was immediately charged again. No one answering phones, conveniently. Stay away from this company.
First review: I also didn't understand that i was signing up for a subscription, but as soon as i saw the pending $24.95 charge on my account I called customer service. They were nice, professional and very helpful. They want you to be a customer so they'll try to find a price that works for you. They were still very nice and helpful when i had to decline, and promptly canceled my memebership to refund the charge. I can't make it work right now, but i will keep this company in mind if I need these services in the future.
Hi Corinne,
Thank you, Corinne, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
I would highly recommend My Perfect Resume! Customer service was excellent! I will be recommending this service to everyone I know. Thank you so much for a great experience.
That’s what we like to hear, Theresa. Our customer service team is always here to help. Thank you for sharing your experience.
When you get your resume built you will no longer be able to access it without putting your card info. The site even blocks you from going back. You can obviously tell anyone rating this 4 or 5 stars is fake.
oh and cancelling your account is hard also, they made sure of that. Very bad customer relationship building.
Hi Nada,
All comments and reviews presented on this site are freely made by our customers and users like you, therefore, we value the individual experience of each user. Although our mission is the total satisfaction of all our customers, we value when users disagree with our business practices, or our product and/or customer service experience. We welcome your contribution and its used to improve our customer's satisfaction, because it give us a close look at opportunities to growth and ways to improve our service and products.
Thanks!
I had no idea I was signing up for a subscription and have paid 177$ for a resume I used once. Do not use this site. You could pay someone to do a resume for you for less money! Fraudulent and misleading!
Hi Laura,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
Its not free. I spent hours building my resume and then... I ve been priced! However the site its very useful.
Hi Anderson,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
Thanks!
Great customer service. Angel was very friendly and professional. Issue resolve. Thank you! Representative seems to like interacting with customers. Great job!
Hi Esthella,
We’re proud to know that Angel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I used the site MyPerfectResume to update my resume,. I applied to couple jobs online, and in about 1 week later, I received a job offer. I wanted to cancel my subscription before the trial period was over, and customer service was very nice, and informative. I recommend this site to build a great resume even with or without a lot of experience.
At first, I think it's ok for me to spend $2.95 for a resume. But yesterday, I received the message that I was charged another $24.95. To prevent this behavior I have blocked my credit card. This is worst product I have ever experienced.
Hello Jiao,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!
I needed to use this website for a nice resume and it came out beautiful but then 2 months later I got $25 fee out of no where but luckily they were really nice and gave me the refund and were very accommodating
Hi Alyssa,
Our customer service team is always here to help. Thank you for sharing your experience.
I spoke with Jose whom gave me clarity about my account. Thank you Jose keep up the good work. I had called to cancel my account but after speaking with Jose he informed me that i was able to get additional discounts that would be more than 50 percent savings an in addition he advice me of the Cover letter that would also be helpful when applying for jobs! Once again thank you Jose
Hi Jill,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Jose. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
I like the website and the resume builder. But why lie about it being free. I am happy to pay. Why make the pricing confusing? They have a good product but I cannot give them my cc info knowing they purposefully lied about it being free. Again, I am happy to pay but after the lie about it being free, then the confusing pricing I cannot trust them to cancel my subscription when I am ready. Why be so dishonest? I am so disappointment because it is such a great site. Why do business like this? I would guess the owner is a former used car salesman.
Our free trial allows you to create and download a plain text version of your resume and cover letter using our examples and tips, Michael. If you would like to download, print or email a professionally formatted version of your resume in a PDF or Word form you will need to subscribe.
Very good and friendly service today, offered me employment advice and a CV optimise for 3 quid a month.
Thanks for your review, Rich! Glad we were able to help. Have a good one!
I am unhappy that it took me hours together to build my resume and later went to download, it asks for payment, isnt this cheating.
I they would have been honesh i would have paid for the services and taken it... bcos of the betrayal... no way... get lost.
We are deeply sorry to hear that you feel this way about our company, under no circumstances do we cheat our users, Roshan! Our site is free to use. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stacy,
Thanks for sharing your feedback and experience with us, Stacy)!