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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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DO NOT USE they will rip you off, I paid to have a resume template and then I was automatically subscribed and charged $8.95 per week, once I realised this I went to cancel my subscription but there was no option to do So i had to send an email requesting they cancel my subscription, they didn't cancel it properly and continued to charge me for almost 2yrs they refuse to accept that they failed to cancel it after I requested and they refuse to refund the money they stole from my account.
I needed to make a resume, so I saw they were offering a "one-chance-only" sale of $1.14 to be able to download the finished product. I gave the credit card information and bam, I got to download it. Fast forward seven months later and I just NOW noticed that they have been continuously charging me 24.95 every month. I NEVER went back to that website until now to check and once you pay, they AUTOMATICALLY sign you up for a subscription.
There's no way to track them down nor dispute. Had to cancel the card because despite cancelling subscription, they continued to charge. *. Don't fall in their trap.
*Language redacted by admin
Hi Jo.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
Hey, I give you 3 because 1 is mine and another 1 is for God. But that was awesome, thank you. Now, I will be waiting for everything next month.
Hi Gracia!
Thank you for sharing your experience with our resume builder!
I want to unsubscribe, why is the NZ phone number provided on the website not working? Puts me on hold then hangs up! I don't even use this dam thing!
Hi Aikae.
Thanks for getting in touch with us. You may cancel your subscription using any of the following options:
• Email us at [email protected]
• Over phone at 855-213-0348, Monday-Friday from 8 AM to 8 PM CST, Saturdays from 8 AM to 5 PM CST, and Sundays from 10 AM to 6PM CST
• By clicking on the “Chat” button on our website MyPerfectResume.com
• From your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)
If you prefer to continue the process with me, please send me an email to [email protected] with your account number or the email used to create your account.
Thanks!
I have been emailing via your website asking for a, call back to cancel subscription to no avail. There is no where to cancel subscription I feel I have been conned. I want to.stop you people taking $34 from my account.
Hi Helena.
Thanks for getting in touch with us. You may cancel your subscription using any of the following options:
• Email us at [email protected]
• Over phone at 855-213-0348, Monday-Friday from 8 AM to 8 PM CST, Saturdays from 8 AM to 5 PM CST, and Sundays from 10 AM to 6PM CST
• By clicking on the “Chat” button on our website MyPerfectResume.com
• From your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)
If you prefer to continue the process with me, please send me an email to [email protected] with your account number or the email used to create your account.
Thanks!
This site is Absolutely awful.
TERRIBLE Service. I have called these people 3 Seperate times and have been on hold for 30 minutes or longer each time.
Their pricing is misleading, and good luck trying to Cancel your membership seeing as you can't do so online.
I CAN NOT STATE HOW STRONGLY I HATE THIS "SERVICE".
Seriously, save yourself a headache (and a ridiculous amount of money) and go ANYWHERE else.
I wish I could give less than 1 star.
The phone number to call because I was charged for something that I have not used doesn't work and I sent email to customer service and I havent recieved an email. I now have to reort to better buisness bureau this is unbelievable. They have my info... This is a nightmare BEWARE! I've notified my BANK!
Thank you for sharing your experience with us, Michelle. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
It pissed me off, useless website always showing some error I can't even download my resume.
Can anybody contact me from this team
Hi Madhuri.
We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you get a professional resume that fits your needs. You can give us a call at 855-213-0348. Representatives are available from:
Monday to Friday, 8 AM to 8 PM (CST)
Saturdays from 8 AM to 5 PM (CST)
Sundays from 10 AM to 6PM (CST)
Thank you!
I wish i read the reviews here before i buy anything from this website! Do NOT USE THIS WEBSITE TO BUILT YOUR RESUME, After i paid for the finalized resume, i thought they will not charge me again, and i got no notification about the monthly subscription, after 3 month, they started to charge me 24$, and i called them, took them 15 mins to answer the phone, and after they answer the phone they keep giving you different offers, I literally had to yelled and beg them to cancel the subscription. If they are an honest company they would not use such low strategy to keep their customers. If they are honest company, they would let you cancel the subscription ONLINE AT ANY TIME! Clearly they are bunch thief trying to get your hard earned money.
(to respond the comment from below, first, I didn't receive any notification email, and you said you guys send it, but i see nothing, and most the negative review here share the same point. When i had the account, there was absolutely no way to cancel it online, I m not lying i look at the page for 30 mins trying to find a way to cancel it online. Email and live chat doesn't even work, takes forever for me to talk to a online representative, when i called customer service took 15 mins to answer the call, and all i ask is to cancel the subscription, yet your representative have to make this difficult.
"Hi, how can i help you."
" I want to cancel the subscription"
"why do you want to cancel it?"
"because i don't need it anymore..."
"okay, i understand, let me speak with our supervisor, and i will get back to you shortly..."
AFTER A FEW MINUTES...
" oh we want to offer you bla bla bla..., "
"i don't want it, i just want to cancel my account "
"oh, let me speak to our supervisor again and get back to you " "..." a few moment later
" Again our supervisor want to offer you- "
"CAN I CANCEL MY SUBSCRIPTION, I DON'T WANT ANY OF YOUR OFFER "
It took 30 mins to cancel the account, I didn't even bother to ask you guys for refund, because i don't have the patience for that. Let it be a lesson for all of you.)
Hi Sha.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!
When I called in to customer service... I received a lot of help with my resume. Junior was patient with me and offered some really good advice. It was a really pleasant experience. I will definitely return to My Perfect Resume Site when I need it in the Future.
HI Elizabeth,
We’re proud to know that Junior was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Hi Sean,
We are excited that you were pleased with our service and with the outcome of getting hired. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
We found this site through a google search and the deal was, for $2.95 you could get a resume. They said you could cancel anytime and wouldn't be charged any additional money. We created the resume that we needed and emailed them to let them know that we were canceling. There is absolutely no place on the site to go for canceling. They charged our credit card the $2.95, and then 2 weeks later charged our card another $25. We called the number listed for them on our credit card statement and they are refunding $21. If you use this service, make sure you get a confirmation number for your cancelation.
Hi Kelly.
Thank you for sharing your experience with our resume builder and customer service team. You may cancel your subscription using any of the following options:
• By clicking on the “Chat” button on our website MyPerfectResume.com
• From your account- go to Settings>Subscription>Cancel (on the top right of your Home Page when you Login)
Thanks!
Ana was great she was patient (VERY). She helped me with my resume and got it down to 2 pages instead of 4 pages. Ana is a great asset to the company. Great customer services! Thank you ANA for helping me!
Hi Michelle,
Thank you for sharing your experience with Ana we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
No help at all other than a format and that was not even correct. Could have gotten better help for free just about anywhere. I tried to cancel the service and they still charged me. I re-cancelled service after disputing the most recent charge back in March only to find that I was still being charged continually for the last 6 months! I have cancelled service for the third time now! I hopefully have them completely blocked off my account now.
Hi George,
We apologize for any confusion this may have caused. We’re sorry to hear that your experience with us left you wanting more. There’s anything we can do to help, please let us know and we’ll be happy to assist.
Thanks!
I have never had to do a resume before, due to working the same job for many years. Several things I didn't understand and didn't do correctly. I called the customer service to ask for help. Edward B was superb, he is extremely knowledgeable, answered every question patiently, spent along time assisting me, his attitude is confident, pleasant and represented the company MyPerfectResume with exceptional performances.
Hi Joan,
We’re proud to know that Edward was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I needed a template for a cover letter that i only used once. I was only on the website once. I paid the $2.95 and we were squared away. Lo and behold, i have a $24.95 charge on my credit card that i was not expecting. When I contacted them, the only thing they would do about it was cancel my subscription. Do not use this company. It is a waste of money and time. You can find free templates off google.
Hi Jennifer.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!
My foreigner roomate built a resume on this site it was very easy and straightforward, he paid using my card, but he didn't know about the subscription, so when I got bill i called them and talked to a very nice gentleman. He answered all my questions and issued me a refund. They deserve all the praises
Hi Mohamed,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
The agent that assisted me he was very helpful and tried to help a lot but what I didn't like when not on his part is that I was charged and didn't get a chance to use it even though I cancel it I paid for that month so I should got me a copy or to be able to download it on my computer but that gentlemen help to get it but your service was good.
Hi Charisse,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I could not access my account and the receipt was made out from a totally different company "Resume-Now" not what I paid for. The young lady made sure the acct at Resume-Now was cancelled. I now have My perfect resume Awsome!
Felicia H.
Hi Felicia,
That’s what we like to hear, Felicia. Our customer service team is always here to help. Thank you for sharing your experience.
Need to be faster about answering the phone. The speaker was very nice but was 10 minutes without answering the phone.
Hello Amber, thank you for taking the time to share your comments with us. Listening and taking actions based on feedback is an important part of our efforts to keep customers happy. We have taken note of your comments and we have passed them along to our team so we can improve our service in the future. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Missy.
Thanks for getting in touch with us. We’re happy to help clear up some information in regards to your account for you. Debit attempts were made since your subscription for our 14-day access has expired. When you select one of our 14 day enrollment options, our website provides all details on screen that after the 14th day, you will auto enroll into our monthly service. This alert is also given when the credit card information is requested where our website explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. It also explains that you can cancel at any given time. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!