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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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They will sign you up for and not send a single invoice.
You will be subscribed for a long time and you will not even know about it.
Please do not use their service.
Whoever created this does not know a single thing about business or IT.
I am out 100 bucks because i was unaware of the charges.
Bloody Money STEALERS!
If you need to use their resume, you have to registered as members, and what i have done is just purchased a US$3 product, however I've received a credit card bill mentioning about a USD$25 membership surcharge and it even renewal in a 4 weeks basis!
This is frauding!
Hi Kay,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
They will steal your money. I bought the trial to see how it was... And now I have 5 charges on my card from them!. I contacted them. They denied they charged my card. I spoke with my bank and then contacted this company again asking for refunds. And they refused! Scammers! Cons! This is a warning to all. Do not buy a damn thing from this company. You'll be sorry you did.
Hi Kristen,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for the inconvenience that this has caused you. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I subscribed for $3.00 to create a resume because I did not have Word at the time. I had no idea that I would continue to be charged $24.95 per month. This nightmare began in April, 2017 and now it's November and you've just debited my account again. I have been calling, waiting on hold and leaving messages asking for a call back to stop these transactions. I want my money back.
Hi Donna,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for the inconvenience that this has caused you. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I was under the impression, that because i paid a small fee of maybe $3 or something i cant remember, i would not have to pay anymore. I am a uni student who is struggling to get by and when $34 taken out your account with permission or knowledge its truly disheartening and i demand a refund right away because i will not hesitate to take this matter further.
Hi Lex,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Have to pay for something that should be free. Don't use at all. Its sad companies like these exist. Waste of time i could of used to actually build a resume in Microsoft word.
Hi Casey,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Last January or February, I gladly accepted a $3 charge so I could create a resume just for an assignment in class... I had NO idea it was going to be charging me $25 EVERY month after that. I never would have agreed to the $3 for one-two weeks of use beings how it was just for a 20 point assignment in a class if I knew they would save my credit card information and charge me every month after that! I have emailed the company twice and will update my review as soon as I hear back.
**Update** I talked to customer service first and they were able to refund me the three of eight months, the remaining months had to be sent to upper management to determine. Within a couple days after that, I heard back from them and was confirmed I'll be able to get the full refund! Everybody was incredibly nice, which made it for an easier process!
Hello Katie, we sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, you will receive a direct message so we can look into this situation and protect your privacy. Thank you
These people are big time scammers! I payed the original 2.95 and was ok with that. Afther that I emailed and attempted to cancel. I was informed they cant locate my account which is weird because I was billed. They then informed me they located an account with an alternative email registered in 2013. So I said fine, cancel that account. They gave me instructions how to cancel in settings. This did not work. I even sent a screenshot showing that I do not get the option to cancel only to upgrade. Now today I was billed $25.10. Their number is disconnected. I was also informed I have a basic account so I won't be charged. I want a full refund! You are scammers!
Hi Penny,
We apologize for any inconvenience that this situation may have caused. We take our customer’s satisfaction seriously and make an effort to provide A+ Customer Service at all times. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Could not easily unsubscribe. Emailed twice. NO REPLY. CALLED: DISCONNECTED. I have just been billed $34.95. NEED REFUND. I've been trying to cancel for WEEKS! Running a total scam. Stay away!
Thank you for sharing your experience with us, Sam. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I PAYED FOR 14 DAY TRIAL WHICH COSTS $2.95 BUT I WAS CHARGED $7.16 AND $3.67 UNNECESSARILY. I NEED MY REFUND. KINDLY HELP!
Thanks for bringing this to our attention, Zainab. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy.
Thank you
I have signed up for 14 days trial and paid 3.34 dollars which I had no problems with, but I was later charged again with 1.71 dollars, the worst thing is this morning I received 28.82 dollars bill which I did not want to pay, I spent hours trying to cancel my subscription but there was nothing useful in the website. I would like to cancel my subscription and get refund otherwise I will report to Fair trading to solve the problem.
Hi Daniel,
Thanks for taking the time to tell us about your recent experience with our Customer Service/Product. Your feedback is an important part of our efforts to keep customers happy. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
The resume process was super easy and turned out nicely. For those complaining about the repeat fee, why didn't you cancel? It clearly states there is a one time fee for resume development and that you should cancel within 30 days if not interested in ongoing support. Read the conditions, they aren't hidden either. I did call to cancel at day 28 and received professional customer service.
Hi Diane,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I signed up for the $2.95 14 day free trial, which I was more than happy with... and with absolutely NO communication or warning I have been billed $35 twice since. Now, I see on the sign up page that it does say $35 will be charged every four weeks but the website has no decency to remind you that you will be charged or that your trial is up. WORST OF ALL... I was charged $35 AGAIN 3 days ago, so I logged onto the website to download my resume... and it's telling me I DON'T HAVE FULL ACCESS! It's asking for my details again even though there is multiple charges on my bank statement and the first month downloading the resumes worked perfectly fine. I've emailed them over 3 days ago and heard absolutely nothing back... This site couldn't get any worse. DON'T waste your time and money.
Hi Elli.
Thanks for getting in touch with us. We’re happy to help clear up some information in regards to your account for you. Debit attempts were made since your subscription for our 14-day access has expired. When you select one of our 14 day enrollment options, our website provides all details on screen that after the 14th day, you will auto enroll into our monthly service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where our website explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon!
Thanks again.
They ask if you only want the $2.95 option of only having access for one week to a template. So that's what I bought... or so I thought. They charged me over $50 with no email... I just so happened to check my statement and noticed two separate charges of $25 (which look very fishy btw). I feel like they are scamming people BIG TIME! And then it's very difficult to cancel. DO NOT USE THEM!
Hi Kelly,
Thanks for bringing this to our attention, Kelli. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Our daughter signed up for an inexpensive trail period, but never used their services. They continued to bill her for months, and yet she never received anything! What are they billing for? They give the impression that you can get help with a resume for a reasonable amount, and then begin a monthly charge of $35.80 and $1.07, without giving anything in return. After numerous calls and emails, they would only refund one third of the charges. They won't let you talk to anyone at their headquarters. They are run by a company called BOLD, with offices in San Francisco, Puerto Rico and India.
Something seems shady! DO NOT USE THIS COMPANY!
Thank you for sharing your experience with us, Nancy. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Do not use their service. I live in Canada so prices may vary. I saw their advertisement stating "$4/month" that's why I signed up. After checking my credit card bill in a month I was charged 4 times. First 2 transactions being really small ($1 and $1.95) but the last two was $34.95 and they weren't even charging every 4 weeks. Just random dates. So in the 1 month and 5 days that I signed up for their service I was charged total of almost $73. I called their customer service twice. Both times left me on hold for over 30 mins then went to voice mail. Most people that needs this site doesn't have a job and is currently looking for one. They are stealing from poor people that needs a job. It's a total scam and I don't know how the people that run this site can go home and be with their family as if they have done nothing wrong.
Hi Abraham,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
Charged me around $28 without any reason, without any prior notification... worst experienced ever. Moreover i am not intresteed in their services n not using it.
Sue them
Hi Disha.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] so we can provide with further assistance.
Thank you!
Worst customer service, never answered my calls, was on hold for 50 mins. Charged me $24.99 for over a year and I wasn't even using it, Still waiting on them to call me back for billing questions. Highly recommend any other place but this. ABSOLUTE SCAM.
Thank you for sharing your experience with us, Graham. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I wish I had taken time to read the review. First I was told it was free. Then I ended up paying $6.00 dollars, in Less than two weeks i was deducted. 24.95. These are thieves I hope no one else will be duped.
Hi Annastacia,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance.
Thank you!
Automatically subscribed me when i was not given the option or choice. Wrong and you know it, been on hold for 20 mins.
Hi Russell,
We would like to respectfully address your statement that we were not giving a choice to not enroll in an automatic subscription account. Our website clearly and conspicuously states our terms on various pages in the purchase process. For example, when the consumer is given a choice between our different products, the terms of the subscription are in bullet points next to their selection, and again on the payment page. Consumers receive an email confirming their subscriptions as soon as they complete their purchase. The confirmation email states: "Your subscription begins immediately and renews automatically" followed by the corresponding date and purchase price. If you have any additional concerns regarding your account, please feel free to contact us at [email protected] we can provide with further assistance.
Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, our subscriptions are auto-renewing, Sagar. We have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand.