MyntraReviews 160

I order a philips trimmer from jabong.com, It was a non-returnable product but when I received it the package of the product was damaged so I clicked a picture of that. When I opened it the product didn't start up as the battery was dead and I changed the battery and it got started, I also saw strand of hair on it, all this clearly means it is a used product which I got, It has been more than 15 days and they are calling me every 2nd day and at the end they refused to provide my refund and they are not helping me with it.

I would say is the worst experience with E-commerce sites jabong in India, because I have been into an incident recently. I have order some cloths (Urgent basis) for Rs. 1374/- (which was the best offer in the website at that point of time for next day order delivery actual value Rs. 1325/-) in the month of march 22th and the expected delivery date was 23rd of march 2018. Unfortunately, I did not receive anything on that date (even call, mail or SMS about the product).

I am already pay 49 rupees extra for urgent delivery.

So, I have waited for few days and continuously called the customer support and send the several mails to know the status of my order, since I am unable to know the status through the so called worst shopping website of India. Every time, the customer support people raising a complaint and bluffing about escalating this issue. The calls which I have made were also not toll free, some Rs. 50/- or more I spend.

I have received several reply mails with the extended time lines and senseless apologies. To my surprise, after a 2 days I have received one mail asking me to wait for the order and wanted me to place the fresh order. Then, I have received one more mail with the extended time line. So, I have waited for the resolution till the mentioned time line.

It was 24 hours over from the mentioned TAT, I received one mail. One of the worst of feelings I have been into while I was reading that mail. The mail is saying "Order was already on the way please wait for next assistance or if you like to cancel than amount would be refunded back to your bank account within 7 to 10 working days."

I order Mast & Harbour Grey Sneakers from Jabong.com in December, shoes looked great when they arrive but within 2 months the real quality of the shoe came out. Yellow spots started to appear itself and the upper fabric of the shoe started to come out. There is no way that you can complaint about this on Jabong thats why I am writing here. Dnt order Mast & Harbour shoes from Jabong. It sucks, wasted my money.:(

SKU MA371SH15KRPINDFAS

ORDER ID **************

Ordered from Jabong, more than 10 items on their sale on Dec 13th, I suddenly got an sms saying package delivered 4 days later when nothing had been delivered. I called, raised a complaint and all through they said it has been delivered and to check with neighbors, guards etc. Finally when I called so many times cos I had pre-paid and was by now worried, they followed up with their logistics team and the manager called a few days later and said that the package had been wrongly delivered to someone else. He delivered it the next day, a tampered and hastily taped package with clothes crumpled and smelly inside it and when I did an inventory, there were two tops missing. Sent email with pics of the tampered packaging before opening it, to their customer care, someone called Bhavika. Guess what jabongs reaction was, it was dispached from their end so I've lost my money regardless of the delivery mix-up and the thievery of the other person.

And the Head of customer care, is an incompetent idiot, if he exists at all that is, who just sends auto replies like we'll look into the concern and dispatch your order.

I basically paid for 2 tops stolen from the package by god knows who.

And their customer escalation team headed by some Bhavika, is a joke. They say they'll update you, and just closed the complaint, its been one month and they dont give a rats $#*! to be honest. Never pre-pay for your orders on Jabong. You'll just lose your money.