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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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France
1 review
0 helpful votes
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A L'ECOUTE
May 14, 2025

Après plusieurs échanges je souhaitais comprendre le lien entre les résultats ADN pour mes deux soeurs et le stockage de mon ADN pendant 10 ans. J'ai eu des explications très claires, sachant que cette fonctionnalité était déjà incluse dans mon compte. J'ai donc obtenu le remboursement.
MERCI Monica, MERCI Maja pour votre écoute.

Date of experience: April 23, 2025
Finland
1 review
0 helpful votes
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Addicting service
May 14, 2025

It is more than very interresting to learn about your past and find living far relatives that you had no knowledge about. Even more interresting to see photograps of old relatives and that way connect own family pictures to correct names.

Date of experience: May 14, 2025
Florida
1 review
0 helpful votes
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Ms
May 14, 2025

Disappointed that I cannot trace my father's ancestors while my mom's side was easier. My dad's mom is Irish & couldn't trace

Date of experience: May 13, 2025
Iowa
1 review
0 helpful votes
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Lots of information
May 14, 2025

Finding all kinds of information I did not know, or I heard second or third hand, about my extended family that I could confirm, clarify or dis-spell. Sometimes way to much information that takes a while to wade through, but happy that I could.

Date of experience: May 13, 2025
Pennsylvania
1 review
0 helpful votes
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DNA TRANSFER FROM ft-dan
May 13, 2025

Still waiting to see it show on the site. Sent the DNA info to Angel. Help!

Date of experience: April 28, 2025
Indiana
1 review
0 helpful votes
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My DNA is still not uploaded
May 13, 2025

I have paid 150. Tried to email and contact to tell someone I needed help. No response. So far money wasted.

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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Lots of great finds
May 13, 2025

I have only just began my geneology. MyHeritage site and my DNA results I'm back 7 generations in under 6 months. From what I read that's pretty amazing progress.

Date of experience: May 13, 2025
North Carolina
1 review
0 helpful votes
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The program is so very amazing, it helped all along the way to finding more ancestors. To the point I am often embarrassed to tell people how far my tree goes back. I also often thought that it could not possibly true, how could there be records from so long ago.
Today, I am just enjoying it I just wish I could get all this on one chart as it is very hard to visualize the enormity of it. My grandchildren have just accepted that they "men of the world".
I have been recommending the program left and right and anyone that wants to listen.

Date of experience: May 13, 2025
NL
1 review
0 helpful votes
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Familie zoeken
May 13, 2025

Ik heb alles kunnen vinden wat ik wilde weten, en veel meer dan verwacht..

Date of experience: May 13, 2025
Germany
1 review
0 helpful votes
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Bin zufrieden
May 13, 2025

Bin zufrieden mit den Daten leider auf Dauer zu teuer, mach deshalb erst mal Urlaub und kümmere mich um die lebenden

Date of experience: May 13, 2025
Sweden
1 review
0 helpful votes
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Works great!
May 13, 2025

The times that things have "gone wrong", I have received help, both by phone and via email.

Date of experience: May 8, 2025
GB
1 review
0 helpful votes
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Fantastic
May 13, 2025

Found out things i would never have managed to find out before

Date of experience: May 13, 2025
Germany
1 review
0 helpful votes
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Zufrieden
May 13, 2025

Etwas unübersichtlich, Könnte grafisch ansprechender sein.

Date of experience: May 13, 2025
Australia
1 review
0 helpful votes
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Subscription Renewal
May 13, 2025

I was able to renew my MyHeritage subscription at the same fixed price I have enjoyed for several years but also upgrade to the top level without any extra cost.

Date of experience: May 13, 2025
Czechia
1 review
0 helpful votes
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It is a perfect application
May 13, 2025

It is a perfect application. Without its help, I would not be able to write my 300-page chronicle. I look forward to further cooperation.

Date of experience: May 13, 2025
New Zealand
1 review
0 helpful votes
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It's easy to use. The interface is welcoming. My favourite functions are:
- Theory of Relativity - it helps me see potential whakapapa lines that would take me months to break
- Adding family members is easy on laptop and my mobile phone
- The records and grave information - soo good
-being able to read digital images and zoom in and out. High quality images

Date of experience: May 13, 2025
Australia
1 review
0 helpful votes
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In more than fifty years of genealogical research into my family's and my husband's family's history, I have never found a superior organiser of material than My Heritage. It creates trees and profiles so efficiently that I can see family links at a glance. But My Heritage is not only an excellent organiser, it is also a brilliant finder of genealogical material. It compares my family tree with those of other people to find 'smart matches' which can include an amazing amount of new biographical data. These 'smart matches' can also provide such things as newspaper items, photos, or grave sites, all of which enrich the biographies of my family members. With the wonderful facilities offered by My Heritage my family tree has expanded enormously — far beyond my capacity to manage it unaided. And I know that, with the power of My Heritage, it will continue to grow, and I will continue to make exciting discoveries about my and my husband's ancestors.

Date of experience: May 13, 2025
Mexico
1 review
0 helpful votes
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Sensacional.!
May 13, 2025

Me ha encantado el poder acceder a datos de familiares que no sabía ni que existían.!

Date of experience: May 12, 2025
New Zealand
2 reviews
0 helpful votes
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Long time user
May 13, 2025

Use it in concentrated bursts occasionally as time permits.

Date of experience: May 13, 2025
Texas
1 review
0 helpful votes
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My Heritage
May 13, 2025

Head and shoulders above Ancestry. Has aided me by correcting mistakes.

Date of experience: December 31, 2024