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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Après plusieurs échanges je souhaitais comprendre le lien entre les résultats ADN pour mes deux soeurs et le stockage de mon ADN pendant 10 ans. J'ai eu des explications très claires, sachant que cette fonctionnalité était déjà incluse dans mon compte. J'ai donc obtenu le remboursement.
MERCI Monica, MERCI Maja pour votre écoute.
It is more than very interresting to learn about your past and find living far relatives that you had no knowledge about. Even more interresting to see photograps of old relatives and that way connect own family pictures to correct names.
Finding all kinds of information I did not know, or I heard second or third hand, about my extended family that I could confirm, clarify or dis-spell. Sometimes way to much information that takes a while to wade through, but happy that I could.
Still waiting to see it show on the site. Sent the DNA info to Angel. Help!
I have paid 150. Tried to email and contact to tell someone I needed help. No response. So far money wasted.
I have only just began my geneology. MyHeritage site and my DNA results I'm back 7 generations in under 6 months. From what I read that's pretty amazing progress.
The program is so very amazing, it helped all along the way to finding more ancestors. To the point I am often embarrassed to tell people how far my tree goes back. I also often thought that it could not possibly true, how could there be records from so long ago.
Today, I am just enjoying it I just wish I could get all this on one chart as it is very hard to visualize the enormity of it. My grandchildren have just accepted that they "men of the world".
I have been recommending the program left and right and anyone that wants to listen.
Ik heb alles kunnen vinden wat ik wilde weten, en veel meer dan verwacht..
Bin zufrieden mit den Daten leider auf Dauer zu teuer, mach deshalb erst mal Urlaub und kümmere mich um die lebenden
The times that things have "gone wrong", I have received help, both by phone and via email.
Etwas unübersichtlich, Könnte grafisch ansprechender sein.
I was able to renew my MyHeritage subscription at the same fixed price I have enjoyed for several years but also upgrade to the top level without any extra cost.
It is a perfect application. Without its help, I would not be able to write my 300-page chronicle. I look forward to further cooperation.
It's easy to use. The interface is welcoming. My favourite functions are:
- Theory of Relativity - it helps me see potential whakapapa lines that would take me months to break
- Adding family members is easy on laptop and my mobile phone
- The records and grave information - soo good
-being able to read digital images and zoom in and out. High quality images
In more than fifty years of genealogical research into my family's and my husband's family's history, I have never found a superior organiser of material than My Heritage. It creates trees and profiles so efficiently that I can see family links at a glance. But My Heritage is not only an excellent organiser, it is also a brilliant finder of genealogical material. It compares my family tree with those of other people to find 'smart matches' which can include an amazing amount of new biographical data. These 'smart matches' can also provide such things as newspaper items, photos, or grave sites, all of which enrich the biographies of my family members. With the wonderful facilities offered by My Heritage my family tree has expanded enormously — far beyond my capacity to manage it unaided. And I know that, with the power of My Heritage, it will continue to grow, and I will continue to make exciting discoveries about my and my husband's ancestors.
Me ha encantado el poder acceder a datos de familiares que no sabía ni que existían.!
Head and shoulders above Ancestry. Has aided me by correcting mistakes.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

