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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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The online help is not user friendly: however when I asked & received a call back it was 100%.
MyHeritage regularly sends me hints about my ancestors from other person's trees and from their records libraries. I have been able to add many new names to my tree this way.
Many features that other ancestry programs do not have. Developed 3 trees with over 2500 people.
Utilissimo anche per ricerche storiche e ricerche sulla storia dei cognomi
Nur schade das man ständig Angebote bekommt um Partnerportale dazu zu buchen. Alles nur xxx Euro. Das nervt etwas.
My Heritage is a brilliant website, easy to follow and full of information. It's very helpful with lots of help expanding my family tree
This is my favourite Family History site to use because it is easy for me to navigate. It is the most user friendly app that I have consistently used and recommended to others as well. I am currently 68 years young, and honestly not very savvy when it comes to computers or using my iPad. The simplicity of this app however has given me confidence, and I use it regularly.
My Heritage is a good resource for information and a much better source for data, especially for Canadian and European family histories which is most important to me, than Ancestry.
Its amazing tool to finding family i miss few functions - for example to show persons (family) from one city
Or how to change city names to the same ( when u adding new persons from someone others trees not always remember to change write the same city name) and i have mix;)
Regards
I have used My Heritage for many years and it has greatly improved my ability to complete documented evidence of my family's history, benefit from the research of others and to confirm information I already had in my files. It is also easy to share with the extended family.
Leuk om eeuwen terug te reizen, zoveel directe en indirecte familie ontdekt.
I would prefer direct contact to those who share common ancestors in their trees
My experience has been really good except for the Theory of Relativity part, as sometimes, it seems there is no relationship at all, so I am not sure how it comes up with the connections they do.
Easy to understand and use even if you are not a specialist in computing and ancester research.
Un modo per ricostruire con chiarezza l'albero genealogico e conservare notizie e date, un aiuto a trovare nuove informazioni
I am many tears with My Heritage. And satisfied. Service is very helpful.
My heritage is amazing, I have found out so much family history and ancestry through matching on other trees and dna, I have learned from distant relatives and followed my tree back several centuries, it has made me feel more grounded and connected
A MyHeritage állandóan fejlődő felülete ingerelt a bővítésre. Sokat segített távolabbi rokonok felfedezésében is. Maga a rendszer egyre bövült, tökéletesedett. Nagyon tetszetős is, sok-sok ötletet tartalmaz. A genetikai vizsgálatok lehetősége aztán megkoronázta a rendszert. Köszönöm!
You must give benefit to lojal customers on your customer driven content. When your more or less fulfilled your goal in the family search you are "locked in" on the highest price levels.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

