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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Canada
1 review
0 helpful votes
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Helpful on the phone
June 23, 2025

The online help is not user friendly: however when I asked & received a call back it was 100%.

Date of experience: June 23, 2025
Texas
1 review
0 helpful votes
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Happy with hints.
June 23, 2025

MyHeritage regularly sends me hints about my ancestors from other person's trees and from their records libraries. I have been able to add many new names to my tree this way.

Date of experience: June 23, 2025
Georgia
1 review
0 helpful votes
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Great program
June 23, 2025

Many features that other ancestry programs do not have. Developed 3 trees with over 2500 people.

Date of experience: June 23, 2025
Italy
1 review
0 helpful votes
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Utilissimo anche per ricerche storiche e ricerche sulla storia dei cognomi

Date of experience: June 23, 2025
Germany
1 review
0 helpful votes
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Super Sache
June 23, 2025

Nur schade das man ständig Angebote bekommt um Partnerportale dazu zu buchen. Alles nur xxx Euro. Das nervt etwas.

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
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Brilliant website
June 6, 2025

My Heritage is a brilliant website, easy to follow and full of information. It's very helpful with lots of help expanding my family tree

Date of experience: June 6, 2025
Canada
1 review
0 helpful votes
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Incredibly user friendly!
May 24, 2025

This is my favourite Family History site to use because it is easy for me to navigate. It is the most user friendly app that I have consistently used and recommended to others as well. I am currently 68 years young, and honestly not very savvy when it comes to computers or using my iPad. The simplicity of this app however has given me confidence, and I use it regularly.

Date of experience: May 24, 2025
Michigan
1 review
0 helpful votes
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My Heritage Review
May 22, 2025

My Heritage is a good resource for information and a much better source for data, especially for Canadian and European family histories which is most important to me, than Ancestry.

Date of experience: May 22, 2025
Poland
1 review
0 helpful votes
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My heritage
May 22, 2025

Its amazing tool to finding family i miss few functions - for example to show persons (family) from one city
Or how to change city names to the same ( when u adding new persons from someone others trees not always remember to change write the same city name) and i have mix;)
Regards

Date of experience: May 22, 2025
Georgia
1 review
0 helpful votes
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Easy to start a family tree
May 21, 2025

I have used My Heritage for many years and it has greatly improved my ability to complete documented evidence of my family's history, benefit from the research of others and to confirm information I already had in my files. It is also easy to share with the extended family.

Date of experience: May 20, 2025
NL
1 review
0 helpful votes
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Tijdreizen.
May 18, 2025

Leuk om eeuwen terug te reizen, zoveel directe en indirecte familie ontdekt.

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Big Family
May 18, 2025

I would prefer direct contact to those who share common ancestors in their trees

Date of experience: May 18, 2025
Canada
1 review
0 helpful votes
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I enjoy working with MyHeritage
May 17, 2025

My experience has been really good except for the Theory of Relativity part, as sometimes, it seems there is no relationship at all, so I am not sure how it comes up with the connections they do.

Date of experience: May 17, 2025
Sweden
1 review
0 helpful votes
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Easy to use
May 17, 2025

Easy to understand and use even if you are not a specialist in computing and ancester research.

Date of experience: May 17, 2025
Florida
1 review
0 helpful votes
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REVIEW
May 16, 2025

Very pleased with the results that I have thus far. Opened several areas that I yet to check out

Date of experience: May 16, 2025
Italy
1 review
0 helpful votes
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Un modo per ricostruire con chiarezza l'albero genealogico e conservare notizie e date, un aiuto a trovare nuove informazioni

Date of experience: May 16, 2025
Poland
1 review
0 helpful votes
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Excellent
May 15, 2025

I am many tears with My Heritage. And satisfied. Service is very helpful.

Date of experience: May 15, 2025
GB
1 review
0 helpful votes
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Whole new world
May 14, 2025

My heritage is amazing, I have found out so much family history and ancestry through matching on other trees and dna, I have learned from distant relatives and followed my tree back several centuries, it has made me feel more grounded and connected

Date of experience: May 14, 2025
Hungary
1 review
0 helpful votes
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A MyHeritage állandóan fejlődő felülete ingerelt a bővítésre. Sokat segített távolabbi rokonok felfedezésében is. Maga a rendszer egyre bövült, tökéletesedett. Nagyon tetszetős is, sok-sok ötletet tartalmaz. A genetikai vizsgálatok lehetősége aztán megkoronázta a rendszert. Köszönöm!

Date of experience: May 14, 2025
Sweden
1 review
0 helpful votes
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You must give benefit to lojal customers on your customer driven content. When your more or less fulfilled your goal in the family search you are "locked in" on the highest price levels.

Date of experience: May 14, 2025