On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've really loved being apart of the My Heritage family, because that's exactly how it feels there. I've had nothing, but positive experiences, since I've been there, and I have never had to reach out to them, because they are always checking on me, and my progress. There's always someone there to help,
Because, I definitely needed it, My
Family started to really grow. It was so exciting, all the information I found, and especially all the new family members! Lastly, I remember at one point, I wasn't able to join My Heritage, because it wasn't in my budget, and they reached out to me, and set me up with a plan. I thought that was so nice, because you rarely see that now a days. So yes, my experience has been great, and I would definitely, refer anyone to them.
Getting to see how far back my mothers side of my family went back. But nothing about my father's biological dad.so sad can't find him.
You have been able to help me find so many answers that I haven't been able to find anywhere else.
I have been a member of MH since 2009. I am a passionate amateur geneaologist. I am charged with researching my family tree for the benefits of my family. MH is excelllence personified in a geneaology site. Everything I need is catered for and more. Thank you MH for all that you bless my family's future with as wisdom and connection to the past.
I honestly do not use MyHeritage to do much research or add to my skeltal family tree, because I do not like the fact that I am unable to make my family tree Private. MyHeritage contains many excellent features with that being said. The DNA information is top notch and if one has European relations this seems to be the site for the best comparisons. The Photo features are also excellent on MyHeritage as well as the advanced AI features.
J'ai pu découvrir mon arbre généalogique grâce à M'y heritage et je ne pensais pas qu'il serait si grand, je suis super étonnée, que de découvertes
I receive multiple emails a week reporting new or updated information on my families, compared to my other family tree.
The site has many tools that can be used to help build your family tree.
Very happy unfortunately I'm still struggling to find my grandfather's parents and siblings, but I'm really interested to see if I've got other family members.
Very easy to use, resourceful in finding relatives, and provides in depth information
MyHeritage provides several very helpful services. They just tend to be a bit over-priced.
It is a great tool to use. It is very expensive and that is a concern.
Sehr gute Erfahrungen mit dem Service und der Information.
MyHeritage is zeer uitgebreid, daar ben ik eigenlijk pas achter omdat ik een proef abonnement ben aangegaan. Het werkt ook wel verslavend, maar kost ook veel tijd.
Please subscribe to this My Heritage website you will never be bored it will open up new worlds for you, we love it best thing since sliced bread.
I don't like having to flip back and forth with Geni.
Omni is good.
J ai découvert une cousine et une nièce inconnue et la fille a pu connaître ses origines et trouver un demi-frère et une demi-sœur
I am very satisfied, great program and great cooperation...
MUY AMPLIA BASE DE DATOS, CRUZA MUCHISIMOS DATOS Y SE ENCUENTRA MUCHA FAMILIA SI TIENES LA PACIENCIA DE HACER UNA BASE DE DATOS PROPIA UN POCO EXTENSA
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members