On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sehr viele, fast zuviele Informationen. Es wäre gut, wenn man falsche Personen einfach aus dem Stammbaum löschen könnte und den rrichtigen wieder einfügen.
My Heritage is an amazing site for ancestry. If I had the extra money every month I would be a full time subscriber but Social Security is limiting. I found out things my mom wasn't even aware of. I really enjoy this site and the way they keep you informed of new info. It is my hopes that I can return to it soon. If you haven't given My Heritage a try you should. It is a better site than their competitors I think.
I love finding my relatives. However there are a few mistakes where some relatives do not belong on certain branches,
I've had a very positive experience with MyHeritage. The platform is intuitive and offers a wide range of tools to explore family history, build a family tree, and connect with relatives. The DNA service provided me with valuable insights about my ancestry and helped confirm some family stories while also revealing new connections I wasn't aware of. I especially appreciate the record-matching feature, which makes it easy to discover relevant documents and integrate them into my family tree. The photo enhancement and colorization tools are also a nice touch, bringing old family pictures back to life in an emotional way. There is a learning curve at the beginning, but the platform provides good guidance, and the support team is responsive and helpful. Overall, MyHeritage has exceeded my expectations and has become a meaningful tool for both research and family sharing. I would recommend it to anyone who is curious about their roots or wants to preserve family heritage for future generations.
Everything is good so far with the site, however, I would like to merge duplicate individuals rather than find them, go to each one and either delete one or delete the duplicate, and move any family members over to the saved individual. It's very time consuming and is easier with Ancestry.com
Ik heb problemen gehad met 2-staps-verificatie na installatie van een nieuwe gsm.
Via de website kreeg ik het niet opgelost.
Dan de helpdesk via mail gecontacteerd.
Zij waren snel met antwoorden en gaven snel een oplossing voor mijn probleem.
IK kan zo verder familie vinden dank u. Het was gemakelyk voor het aan te kopen en rap verwerkt
I joined in hopes of finding the father of my 6th grand grandfather. I have been able to find several people that have him in their trees but none have anything to prove who is father was. No documentation.
Still searching.
I joined because a few of the children I had created had found me after learning that I was their biological father due to being a sperm donor in college. I chose to have my DNA on record with 3 different company programs so that any of my children would be able to find me in the future. I struggle to keep up with the information you send me, but I have hopes I'll have it all together by the time I'm unable to work on it.
Entusiasmante conoscere i propri antenati e ricostruire la genealogia personale. È anni che utilizzo MyHeritage e sono soddisfatta e fedele a questo programma. Grazie infinite.
Eliana
Make it possibly to get only record matches! I am no professional but happy amateur an cannot handle all info
Es ist manchmal schwierig bei Problemen den passenden Gesprächspartner bei MyHeritage zu finden. Deshalb nur 4 Sterne
I had already been working on my family tree for a while and then I hit a roadblock. Decided to pay for the platform thinking it would help me breakthrough but it was money that just went out and I'm still at the exact same roadblock. Unless you're a professional or love reading through a million hard to read records. Maybe just pass.
I've enjoyed my time with u but as I told the gentlemen I talked to recently I have not recieved any information on my mother's side of family that im aware of my mom's maiden name was muriel I murray. /his is what got me started to begin with also I know she was Oakdale ca. Please try
Al jaren ermee aan het werken en nog altijd even tevreden. Af en toe een beetje zoeken om een probleempje op te lossen
Merci d'avoir fait l'effort de me proposer un montant correspondant à mes moyens
Heel goed en vriendelijk geholpen door Ben.
Goeie uitleg van het product.
From 22 April still I did not receive my health data result. It is very long time. Especially if on web site is stated analyzing time is max 2 month.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members