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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I had always thought my family was British and Irish. But discovered we are actually Scottish and British! I also discovered I have relations who are descendants from the same line now living in New Zealand and Australia, so I am now trying to find out when they immigrated and why.
Han encontrado info que yo no he encontrado. Aún Pero gracias
I can't always get to the emails right away so glad that My Heritage isn't on a timeline to look at.items they send. I dont' know how long I will still be able to afford to stay with them (limited income bites, sometimes) but enjoying it while i can.
Expérience extraordinaire! Sans MyHeritage, je n'aurais pu constituer ainsi mon arbre généalogique, remonter jusque mes ancêtres des années 900, mes ancêtres de multiples pays!...
J'avais déjà fait un test ADN mais celui-ci a donné des résultats plus précis. Même avec un arbre d'environ 2000 ancêtres, j'en ai retrouvé d'autres et plus anciens. Fait intéressant, MyHeritage nous informe des problèmes d'incohérence de dates. Par contre, je n'aime pas qu'on indique les noms de mariés des femmes plutôt que ceux de jeunes filles. Plusieurs sont divorcés et ça ne fait pas de sens. Pour les intéressés, il y a aussi le rappel des dates anniversaires.
I had a problem, it was solved quickly, efficiently and very nicely on the top of it.
Been a user for about 5 months. Easy to find info up until 1775, then the tree becomes a challenge to continue…names are sometimes different (Poland esp). And death dates are blank. Matching is a nice feature as the tree gets populated an email tells you to check their matches!
I have been trying to trace my father? I don't know what has happened to him since my parents seperated, My mother my sister and me left Canada around about 1947/48 And I have never known what has happened to him, did he ever take another partner? Did he have any more children? Did he die young? How can I not trace him? My heritage has all the information I had, which wasn't much but I thought they would have been able to trace him. This is why I am disappointed.
King Regards
Jim.
Služba Heritage mě velmi příjemně překvapila. Oceňuji její přehledné a intuitivní prostředí, díky kterému se v ní člověk rychle zorientuje. Celý proces je rychlý, spolehlivý a výsledky předčily moje očekávání. Skvělý zákaznický servis navíc dodává pocit jistoty, že je o klienta vždy dobře postaráno. Mohu jen doporučit!
Je ne suis que débutante et mon expérience est toute récente, c'est une recherche constante avec des informations et un contrôle de fiabilité de notre part, car parfois les données ont des erreurs de saisie, mais il nous faut être rigoureux dans la saisie de nos informations. Merci pour toutes les ressources à notre disposition avec my héritage..
Expérience positive, accès très facile. Richesse des sources et des informations
This genealogical website seems to have its database in good working order (unlike some older and more popular sites I've been using lately!) Keep up the good work! I like this site particularly because it keeps up the search even when you aren't paying much attention to your genealogy at the moment - a great convenience! But, I have to say that there are better newspaper sites that will actually let you electronically clip the article of interest and save it to your tree intact. I'm not a fan of the one used by MyHeritage. I want to preserve the actual newspaper article, not what somebody thinks it says. I would also like to see some high quality photo enhancement software. Old pictures are hard to preserve and most will denigrate over time; in addition, some older snapshots are not of very good quality. Some really good photo digitizing software would be a great addition for helping to preserve the past. Thanks.
From 2015 on I used this tool to make my family-tree grow into a huge one that goes at one point back to 23 generations where a Swiss branch has members in and around Zurich and its lake. I have been able to ad well over 10.000 persons to my tree, who played all a part in history. One elaborate, the other modest. And through My Heritage I even found long lost family back and made contact.
Muito útil para Concentração e Recuperação de Documentos e Fotos. Ótimo para pesquisa de Antepassados utilizando também a Correspondência por Nomes e Fontes.
Suministra información interesante hasta cierto nivel, pero si vas a profundizar en tus antepasados, solo llegarás hasta una tercera generación y de pronto una cuarta generación. Está muy enfocada en Apellidos Europeos e información de Estados Unidos, que poco nos sirve en América Latina. La busqueda de antepasados es muy limitada por esta razón.
Talking and using the customer experience people has always been very helpful and not rushed!
I've been looking for my great grandfather's family for 40 years. Finally found them on My Heritage and can go back 6 generations so far! I started out as a free trial and then signed up.
My Heritage is the best place to connect with people who may be researching the same areas in Europe. I have been able to make many connections that I was not able to on other platforms without expensive up charges.
The genealogy portion of the application is exceptional. The options available for producing amazing photograph Results are incredible.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

