On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Me gusta mucho My Heritage porque me permitió elaborar mi árbol y conocer datos de mis ancestros. He podido ver partidas de nacimiento y bautizo con datos que me ayudan a entender los cambios en las diferentes épocas. También me condujo a investigar en mi caso particular las abreviaturas del español antiguo para entender las partidas de Nacimiento, bautizos y matrimonios. Me parece genial que hayan tenido acceso a registros muy antiguos que estaban en las iglesias y que se han digitalizado.
Accès difficile car aucun numéro pour communiquer avec eux lorsque nous avons des questions.
Cependant après un essai par courriel ils ont communiqué avec moi et le service fut super bon avec beaucoup de disponibilité. Merci! Peut-être rendre cette information plus accessible…
Es gibt einen sehr schlechten Algorythmus. Zu viele Smart Match Anfragen obwohl weder Name noch Ort noch Jahr übereinstimmen.
Es werden gleiche Personen zu denen zwei Verhältnisse bestehen nicht zusammengefasst. Zb Geburtstag von ihrem Cousin 2 Grades und gleichzeitig Geburtstag vom Schwager ihrer Ex Frau.
Angenommene Übereinstimmung falsch in den Stammbaum eingebunden mit schier unmöglichen Schritten dies zu löschen oder korrigieren.
One more surprise after another! There is new information around every entry. It never stops surprising me. Guess I'm related to a lot of people!
I did a lot of research about my family while stationed in Germany and backed it up in Salt Lake City, UT. My Heritage has provided so much more information! I have gone back 97 generations on my Father's Family alone. I have researched both my parents' family trees at least 25 generations.
MyHeritage is een bijzonder goed toegankelijk programma om je stamboom te maken en te onderhouden. Naast het gebruiksgemak worden er ook suggesties gedaan en links gelegd met andere stambomen en stambomen buiten de applicatie; zeer efficiënt dus. Zeer aan te bevelen als je serieus met genealogie aan de slag wil gaan!
I don't like once you click on a record and confirm it, it still shows up as something that is not done. Very annoying.
Too many layers of buying for access. I don't have anything more to say to attain 50 character...
Have a huge amount of inconsistencies. No way or time to research everything. Need help. But have had no advice except to revisit everything. Which is not possible.
Our history is to be taught to our next generations to let them know about the roots of our family tree.
Great website! I'm very pleased with the website's service and the professional help with my lost account. Everything was restored with Ms. Ioana's help.
Il a fallu que je demande un prix car je voulais tout arrêter malgré ma satisfaction du cite: trop cher pour moi maintenant que je suis à la retraite
Oh, hard to describe. A great experience and a lot of fun to have searched for my relatives in MyHeritage. I have found so many facts and other interesting things. And the DNA test has given me almost 120,000 matches all over the world, I didn't think that was possible. I live in Sweden but have found relatives in South America and South Africa and many other countries all over the world. Thank you for your enormous work with this genealogy program.
O programa e a capacidade computacional são fantásticos. Haja memória.
When I first became a subscriber of MyHeritage, my family site would be backed up at the end of each month. This is not happening anymore. I wanted to know why. The reason, as I found out later, is that this service, which was originally part of the COMPLETE PLAN, is not provided as free anymore! Now, you have to pay for it, EVEN if you have bought the COMPLETE PLAN (as I have! Now, this is a very simple answer to the very simple and clear question that I had asked. ONE EMAIL from you WOULD SUFFICE to tell me this. Instead, I got mired up in numerous email exchanges with your "Support" people who WOULD NOT TELL me this simple answer in simple English! They kept beating around the bush, trying to hide the simple truth. Such a "customer support" philosophy is cheapo, it's outdated, and it is INFURIATING. Shame on you.
He conseguido llegar hasta el siglo XVI rastreando varias ramas directas de mi familia. Nunca creí poder llegar a conocer tanto. Todo lo que descubro es intetesantísimo.
My annual renewal was due but I could not afford to pay the fee so sadly I had to cancel. I then had a call from a very nice young man Eliad. He helped me break down my needs and expenses to a level I could manage. I'm very grateful as i didn't want to leave My Heritage.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Genealogy Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members