MyHeritageReviews 6,486

I have been a member of the My Heritage site for several years.
For some reason, this year they decided to automatically renew my membership - it has never automatically renewed before - and took over £200 from my credit card without any email being sent in advance saying this would happen, how much would be taken, or explaining how this transaction could be stopped.
I only found out because my credit card company contacted me as they were about to stop my card because of suspicious activity.
I have contacted My Heritage about this and all I got in reply was a copy of an email they sent me ONE YEAR AGO when I made my previous (manual) payment stating that it was an annual subscription. Again no where in this email does it say the payment is recurring.
All other sites I subscribe to send an email a few weeks ahead of renewal to remind me, they don't seem to think this is necessary.
I am in the process of trying to get this money refunded - I hold my breath - BEWARE!

The website is wonderful. I only use the web version (not the desktop platform) and it pretty much covers all I need.

I've had very positive experiences with Ansectry.com though, and one thing in their favor is their oncredible record matches. For some reason, in that sense, I had a more positive experience with them.

All in all - great. Still short on some albums and charts features by superior by far to anything else Ive had a chance of using.

I went on this site once, I was on it for maybe 20 mins. It held no information I was searching for. I logged off and thought nothing about it. I DON'T recall reading ANY price lists on the screen. I also DON'T recall anywhere saying if you DON'T respond to our email we will bill you for this year and continuously unless you can find a way to stop us.
It wasn't until $155.61 AUS was stolen from my account that I rang my bank and had my card stopped. I will take all measures to make sure this deceptive company is brought to justice. You haven't heard the last about this.

I like the fact that one can upload a GEDcom for free. Here are the instructions:

http://helpcenter.myheritage.com/Family-Site/Family-Tree/**************/How-do-I-upload-a-GEDCOM-file-to-my-family-site-on-MyHeritage.htm

What I didn't like is the fact that only part of my GEDcom is viewable for free. Another thing I do not like is that even though MyHeritage says they will bill you annually if you do not have a debit or credit card. But once the process is finished, MYHeritage asks you to then download the form, print it out and mail it in with your annual subscription. This is deceptive.

They charged me after my free subscription had run out, dispite the fact i just forked out over £120 quid on a premium package, before my trial had finished. I am still waiting on a email back, they also only seem to have one phone number which is really hard to find and even harder to get through to a real person. I expect i will get a responce after my 30 money back guarantee is up.

I was searching for a long time a good way to create a Family tree... I just started to write down notes on paper... when I try out searching on the web. After trying 2 or 3 websites (that not satisfied me since the first 10 minutes I used), I found out MyHeritage!
This was really well made, easy to use, and I liked a lot the graphic design! I liked that I could have control of everything by moving with the mouse or zoom in or zoom out over each person added etc.
Also, great support center, they try everything to help you if you can't understand something!
I'm very happy and totally satisfied! Thanks!

As a public member I am entitled to use, a family tree which is fantastic, as I can now keep track of all of my tree. The only thing that I cannot understand is why, I can only put on their private site, I only have 250 people. I cannot see private family trees. Which does not worry me, as I love doing the research, it is just a great rush, when you find out information, and it leads you some where else. But the paid members can not see all of my Tree, as it is not online, well guess it is their loss. I am happy with the site, as it assisted me when I was having trouble with a few issues. So public member, or paid they still help you. They are slow on the uptake, but they do get there patience is the word, with whom ever you deal with.

I have been using software by 'Family Tree Maker' and decided to also now tryout MyHeritage as an alternative way of communicating with family tree members. The feature of adding pictures makes the site so much more personal. It didn't take long and I bumped into my limit of 250 individuals even though I restricted entries to direct ancestors, my siblings and their children as well as grandchildren. The site keeps me up to date on various events so that I don't miss important dates. It would be nice if they would increase the limit of individuals before you need to upgrade to the premium version. The online help was also appreciated for their quick response to any question I had.

Past two years I am gathering family history because I want to write a family chronicle book.
MyHeritage's Family Tree Builder is suitable for me and a year ago I upgraded the software to the Premium version. It is a great tool and it provides a lot of good features. Unfortunately, all the features are not always suitable for some regions and I have to use local search engines and data. In some cases I am limited with knowledge of language ( for example Romanian or Hungarian). In Smart Matching process there are huge numbers of matches mostly adjusted for US, Canada or UK.
Therefore, I often use other genealogy tools too, read newsletters and so on.
In the case I needed an advice of MyHeritage Support's team completely satisfied my needs.

My experience with MyHeritage Family Tree Builder since over five years is great. The features I appreciate the most are the chances to publish one's tree on web, to attach plenty of photos to a person's profile and to combine the photos to other person's profiles, too. MyHeritage offers a technical support, which recently solved a problem that according to them was an issue related to an update of Internet Explorer. The support service seems to be very professional, but not very rapid.

If happened an accident to me, I deleted my trees in My Heritage. But I get very quick help and get back my trees. Now my trees are as earlier and I can work with them again.

Just a word about support: They really do get back to you and are dedicated to solving your (or their) issues. Their first level support on my first contact sort of missed the point of my question and sent me some boilerplate documentation indicated that he hadn't read my question, but after I got through to Shlomi, the responses were prompt and excellent. I even got responses early Sunday morning, and on a holiday--exceptional service!