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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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For some reason, I had created three trees in my account on My Heritage and this situation was creating a lot of confusion. Tzlil from the Support team replied with all of the information I needed. I was very grateful for the quick response and detailed information that I was given. My Heritage provides a great resource to research and construct your family lineage as well as provides terrific customer service to make your task that much easier.
Brenda
Thanks Dean and My Heritage for the GREAT PROMPT service. Nothing was too much trouble. Issue sorted quickly and professionally.
We are often forgotten & neglected 'down under"
Terri
AUSTRALIA
Powerful program and tool to make and search genealogy tree family. I recommended for everyone. Easy to start, to search online, helpful and great support.
Love It.
I have been a member of My Heritage for a few years and I have enjoyed it. It is easy to use and the support is always helpful. The smart matches have helped me add info to my family tree. The family charts are really great. I would recommend My Heritage to family and friends.
I have been very pleased with the assistance provided by the Support staff at MyHeritage. They are quick to respond and offer any details and screen shots needed to enable you to understand and resolve your issues … a pleasure to work with Shimon especially.
Our website has members in serveral parts of the world who may make updates using Windows, Apple, android devices, iPads and phones or desktop computers. After encoutering a problem, MyHeritage tech department was happy to assist in correcting the errors en reloading the program. Great support!
I have been using MyHeritage to compile my family tree and recently ran into a few problems when upgrading my subscription. I sent a message to Dean who contacted me the next day to explain in full what had happened and even offered me a years subscription free! Now that's what you call service and I am delighted I can carry on researching. Well done Dean!
I had a reason to contact My Heritage with a problem. I received an email almost instantly from Shimmon in the Support team. He gave me instructions on what I would need to do. I still had complications, so Shimmon rang me and talked me through the issues that I was experiencing. His patience and guidance were top class. Thank you a million times.
I find MyHeritage to be very user-friendly. I’ve been a subscriber for nearly five years and my extended family loves the family event notices that appear automatically in their email. Recently I found I was unable to change my primary card photo, which must be some sort of glitch because I have always been able to in the past, but Customer Support hooked me up with Melody who did it for me. I’d also like to rearrange some cards of ex-spouses but find I can’t do that online, only on the Tree Builder, but that change won’t show up online, which is a disappointment. Overall I have found MyHeritage to be one of the best family websites.
I had a language issue as I work in Afrikaans.
I lost some data fields but Melody was a absolute star.
Within a few mails and telephone calls she was able to rectify the issue, assist me with all my queries as well as provide a backup service fro the FTB.
Excellent service Melody.
I would like to thank the support team for helping me to get back an access to my account,, really really fast.
I wish other support teams were like you :)
To MyHeritage Support Jun 25
Hi there Tabea, thank you very much for the upgrade to my subscription. All is now synchronised. I have had a quick look and everything appears to be working as it should. I shall enjoy having a good look over the whole programme.
I would like to add how much I appreciated the level of care and service you have shown. It was a bit unexpected in today's environment. Full marks to your company.
Many thanks and kind regards,
William Barnes
I am only a member of their Free genealogy package, yet received first-class support from them. (Support person: Yehudah Cavalli). Highly recommended if you do genealogy.
Following a series of computer issues that resulted in having two identical family trees in the system and much angst and a distinct lack of computer smarts on my part, the assistance I received from My Heritage support staff, Linoy in particular to sort and resolve has been exceptional. The ease, patience and efficiency provided by Linoy and staff was excellent and I now have a tree covering many decades with facts, photos all as they should be. My Heritage can be proud of your staff and their endeavors to ensure customer satisfaction is achieved. Thanks so much. Royce W
Tried free trial for one hour. No information on our family members was found. After free trial they automatically deducted for subscription. When you follow customer service steps to stop subscription and refund the credit card it just keeps replying send phone number. I have done this several times. I believe it is a scam.
I have been very happy with the software, the online site and the support service offered by MyHeritage. I have been using MyHeritage for over 5 years, and I would highly recommend this company to anyone wishing to create a genealogical record of their family.
Can't get hold of this company sent 11 emails and no reply.
My bank is now looking into this company to hopefully receive a refund.
I've found a UK number instead of calling their USA number.
*******622
Dear Sabrina,
Thank you for your post here on SiteJabber.
When a user at MyHeritage enters into a subscription contract either a free trial data subscription or regular site subscription, you are sent a 'Thank you' email which notifies you of the subscription you have entered into.
Within this email it also shows you the charge that will occur either after the 7/14 day free trial for data, or the following year for a family site subscription. The email also explains to you how to go about cancelling the automatic charge for the subscription.
Although these are emails, they are classed as legal business documents and therefore the responsibility falls on the subscription taker.
Having said that I will be more than happy to assist you with any inquiry you may have and I invite you to contact me at [email protected] from your registered email address and place my name within the subject line of the email.
This way you will be forwarded straight to me an I will help you with any questions or problems you may be facing.
Trusting this has proven useful to you and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
I have been having a problem with My Heritage for a couple of weeks and emailed the Support Team for help. Michael tried so many things to help me. When all else failed, he rang and went through several options until he found that it was my computer and not the My Heritage programme. Michael was a true gentleman and was so tolerant and patient with my lack of computer knowledge. I am so very grateful that My Heritage have support people with Michael's expertise and knowledge to help me with any problem that I may have.
Thanks you.
Sandra.
MyHeritage bombs his users with hundreds of copied mistakes in other users trees and the duplicating of mistakes never ends! As a starting user you haven't the possibility to communicate with other users, so you cannot tell them how wrong the information is and you cannot tell anybody that the proposed matches are mismatches. MyHeritage continues to give you info with which you cannot do anything because you have to upgrade your free account to do that, but that costs you a lot of money. Other good genealogy sites, p. E. geneanet.com offer better possibilities for free! Even Geni.com, owned by MyHeritage, offers info for free.The so called sources for which you have to pay a lot of annual contribution money are often very wrong, not real sources or real matches, but just genealogysites of other users with uncertified information, mostly free to get on other sites as FamilySearch, Geni.com, Ancestry.com, Geneanet.org, WeRelate.org, etc.
Why are somany persons working with MyHeritage, are they so stupid, or am I so smart?
Dear Theo,
Thank you for your comments here on SiteJabber.
MyHeritage provides a platform for users to create family trees by entering the information themselves in to the family tree. This information is then used in the SmartMatch technology.
This technology matches family trees from all over the world to each other using the information that is entered (Names/DOB etc) into the specific family tree by the family site and tree owner.
The ability to confirm or reject the SmartMatches that you are presented with is a Premium feature. The same is for contacting other site/tree managers.
Within your 'Privacy' settings of your family site you have the ability to turn off SmartMatching so that you will not receive any. This may be useful to you as a Basic user.
A lot of the resources that are available on MyHeritage are exclusive to MyHeritage. Other resources that are held by third party agencies require payment to view and use them.
Having said that should you wish to contact us to discuss your account then please do and we will be only too happy to help you.
You may reach us at [email protected] at any time.
Kind regards,
Dean,
MyHeritage Team.
Earlier this year because I was a member of 23andme I was able to transfer my family tree over to myheritage site - this was great news as wanted to expand my tree.
Unfortunately the process didn't go to well due to my lack of teccy skills and a glitch in the transfer system. It eventually took a few weeks to sort this out as halfway through I had to go into hospital.
The myheritage support staff (especially Marianne), were really fantastic and when they knew I was going into hospital told me to contact them when I got home. I really appreciated the fact that the same person followed through with what they said they were going to do.
The situation was finally resolved the situation by liaising with 23andme staff, and now I am back on track with building up my family tree. As a bonus myheritage have added a 6 month subscription for any inconvenience caused.
So good on you myheritage for going the extra mile as in these days of faceless business practices customer service is often just lip service.
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Dear Jeanne,
Thank you for your review posted here on SiteJabber.
I can assure you that MyHeritage is not a scam site.
I understand that you have been charged for the continuation of your Data subscription after your free trial period of either 7 or 14 days.
This did not happen without your consent and was also mentioned in the email you received from MyHeritage upon commencement of the free trial. Having said that I invite you to contact me at [email protected] from your registered MyHeritage email address and I will be more than willing to assist you with any problem you may have. Please also place my name (Dean) in the subject line of your email so that you will be forwarded directly to me.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.