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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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Bloody annoying
August 19, 2025

I only asked and paid for the DNA experience, but I got persistent annoying contact for other things. Unsubscribing didn't work. Wish I'd never bothered

Date of experience: August 19, 2025
GB
1 review
0 helpful votes
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Seems easy to navigate the site
August 19, 2025

Still learning and enjoying the challenges! Added lots of relatives and find it fascinating, very enjoyable!

Date of experience: August 19, 2025
Denmark
1 review
0 helpful votes
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Disappounting
August 19, 2025

It's if no use to be a member. You can't see trees or hints. People you try to contact never answer.

Date of experience: August 19, 2025
NL
1 review
0 helpful votes
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Fantastisch!
August 19, 2025

Ik zocht mijn opa, de vader van mijn vader! En ik kan hem binnenkort gaan vertellen dat ik hem gevonden heb! Mooier cadeau kan ik hem niet geven denk ik. Dankzij My Heritage

Date of experience: August 19, 2025
GB
1 review
0 helpful votes
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Wonderful to hunt out ancestors
August 19, 2025

I have great faith in the information with a few comments.
1. Prevent duplicates from being added
2. Allow two trees to be merged and duplicates identified.

Date of experience: August 19, 2025
Italy
1 review
0 helpful votes
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Non siamo in USA
August 19, 2025

Non c'è niente su cui fare ricerca in Italia.Titti o la maggior parte dei documenti sono americani

Date of experience: August 19, 2025
Washington
1 review
0 helpful votes
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Excellent Genealogy tool and site!
August 19, 2025

I have been using MyHeritage for many years now and have been very satisfied with most of its features and capabilities, especially its access to data bases that help you build your family tree. As features are refined and added, I'm hoping they will add the ability to access "biography" via their smart phone ap. I've used this cell a great deal to enhance the details of many relatives, and it would be great o be able to access this information when "on the go". Other than that missing feature, MyHeritage is great!

Date of experience: August 19, 2025
Italy
1 review
0 helpful votes
Follow Valerio C.
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Trovo che il vostro sistema sia eccezionale!
Trovo le funzionalità offerte molto utili…
Purtroppo esistono utenti che usano male lo strumento causando problematiche ai ricercatori veri e seri.
Necessiterebbe modalità per eliminare alla fonte i doppioni dovuti agli utenti

Date of experience: August 19, 2025
Spain
1 review
0 helpful votes
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Great heritage organization tool
August 19, 2025

I'm using several heritage management tools. MyHeritage is by far the most convenient. My subscription lets me access all features. The free mode still offers most of them, so a newcomer can create a 100+ node tree and play with the features. Information is properly organized. There are powerful search tools.
The only minor defect I find is reporting, when it comes to 15-20 level trees (I have documented ancestors from early 1400). Importing and exporting in GEDCOM, lets exchange with third party tools, and, in my case, I can use my own database, save data from MyHeritage and generate my own reports.
Highly recommended solution. You will not face the nasty "Only for premium" banner that almost all others exhibit. They put the carrot in front of you, but a glass wall in between.

Date of experience: August 19, 2025
New York
1 review
0 helpful votes
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Monthly price too high
August 19, 2025

Just got hit with monthly price, 41.00 wow. I did not expect such a high charge, will consider cancellation.

Date of experience: August 19, 2025
California
1 review
0 helpful votes
Follow K H.
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The idea of the program is great. I found it difficult to get a refund, after I paid for the upgraded version and was charged also for data. I didn't request data. It took a whole month to obtain my refund after having to speak with AI Eve, at least 3-4 times.

Date of experience: August 19, 2025
NL
1 review
0 helpful votes
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Het unieke van deze site is dat hij na invoering van persoonsgegevens matches zoekt, die je vervlgens wel/niet kunt accepteren. Bij acceptatie worden in 2 kolommen naast elkaar je eigen gegevens vergeleken met die van de ander. Jij kiest per detail wat je wil aanpassen of genereren. Ook krijg je meldingenen van eventuele inconsistenties, met suggestie tot oplossing.

Date of experience: August 19, 2025
GB
1 review
0 helpful votes
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Searches can be disappointing
August 19, 2025

I find it annoying that when I've entered a location in the uk and clearly state that the town or village is in the UK the results from the search contain mostly people that lived in the USA

Date of experience: August 19, 2025
Argentina
1 review
0 helpful votes
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DESENCANTADA
August 19, 2025

Hoy he descubierto con mucha frustación y bronca que MyHeritage ya no permite importar datos de ADN. Esto implica una limitación muy importante para mis inventigaciones.

Date of experience: August 19, 2025
Brazil
1 review
0 helpful votes
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Ótimo site!
August 19, 2025

Ajudou muito com as ferramentas de identificação localização de parecem os cruzamentos de dados das demais árvores.

Date of experience: August 19, 2025
Oklahoma
1 review
0 helpful votes
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Problem
August 19, 2025

I had a problem with one of My Heritage's services. I emailed about my issue. An answer was promptly returned telling me that I would be contacted within the next couple of days to resolve the matter. I was actually surprised to get a phone call within from a representative that very day. We successfully resolved the issue even better than I expected.

Date of experience: August 19, 2025
Germany
1 review
0 helpful votes
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Best site ever!
August 19, 2025

Includes all features that we need for our projects, very satisfied.

Date of experience: August 19, 2025
Latvia
1 review
0 helpful votes
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The best website with a huge and detailed info from a different sources about the family tree

Date of experience: August 19, 2025
Sweden
1 review
0 helpful votes
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The data accuracy has been diminished during the past year, the Swedish naming rules are not understood, you can't just go by similar names as surnames were used as the fathers first name and then son if he was the son and dotter if it was the daughter. These rules changed at the beginning of the last century.

Date of experience: August 19, 2025
Texas
1 review
0 helpful votes
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Recently Disappointed
August 19, 2025

As a member for over 7 years, I have very much enjoyed the creation of my family tree, and the ability to share information with family members. I especially enjoy the feature that allows me to print Relationship Reports. My 33-year-old grandson has also participated, and I hope to pass my subscription on to him one day. He helped me to confirm his relationship to Earnest Hemingway! Recently, however, I have lost the ability to find records that I could in the past. One source being High School Yearbooks. That used to be a real source of information for the most recent generations. I would like to have the Omni subscription, but do not believe it is worth the cost. It is also very irritating to have newspaper sources pop up, but you cannot open them. Rather, the warning/advertisement appears stating that you may have to pay up if you want the information. Each year I seemed to have access to more information than the last until 2024. Now I am constantly disappointed when I try to do research.

Date of experience: August 19, 2025