MyHeritageReviews 6,487

My issue was changing the name of my Family Tree. I couldn't find any FAQ's in the manual so I went online and got directions on how to change the name online. I followed the directions but still wasn't able to change the name. When I phoned tech support, after a not-too-long wait and to make a long story short, I was instructed how to change the name, and it turned out that the directions for changing the name in the Builder were different from those for changing the name online. Once I got that sorted out, changing the name was a snap. Olivia was courteous and very patient. I have now traced my tree back to my Great Grandfather, in the meantime having added almost 700 names to my tree, with at least that many more to add. My Heritage is a fantastic tool for creating a family tree with so many features and report options, as well as telling you what each person's relationship is to the Manager of the tree. I love it! I don't understand why anyone would say My Heritage is a scam.

Look out for myheritage.com. They are a total scam. Do not try their trial. They'll really grab your CC and run it for full amount and never refund if you call or contact them. Their phone call types are either in a foreign country or in la la land and read from a script. They do not listen to you, either. There is no discussion about their abusing your CC. Watch out. Even your CC company can't combat this. We had to change our CC card. Pass this along to all your social media friends as well.

This is not something you would find out until it is too late: The RESTORE function does not work. TECH SUPPORT KNOWS ABOUT THE PROBLEM. It has now been well over 100 days and they have no fix. "We'll let you know" is all they've said. Obviously if there is no restore function, your backups are useless.
THINK: Do you want to run the risk of losing all the hours you've put in?
For me, it is too late. I'm sorry I chose this company. I hope you can learn from my mistake.
UPDATE 7 months later: There is no update. Apparently they have no intention of addressing the issue. I assume it is part of their marketing plan: They know that once you put any time in on their platform, you've got too much invested to back out.

Tried to move my site from online to the Family Tree Builder. The export didn't finish succesfull. Result: online site could not be used anymore. New exports didn't work either. Fixed after 2 (!) weeks. Some weeks later after a copy/paste action in a Note field of a certain person the site again froze. All they have to do it to clean the content of that Note field under that person but the helpdesk advises to delete en re-enter that person.

What I am really missing a good technical support from people who know about programming and databases. And don't fix the result, fix the cause!

I decided to give MyHeritage a try on a whim. I have paid member ships to other sites and thought since we had DNA data I would upload it and see how it compared. First, it took FOREVER to get the results. While I was waiting, I uploaded my family tree. Their "matches" and hints were off, they were clearly for the wrong people. Their records were very limited and could be found for free on many other sites. But that wasn't even my biggest complaint.
When I got the DNA results back, they were clearly off. Other sites had it right. Theirs was not. Not only that, but I got sales calls asking me to upgrade within the 14 days. I don't want to be harassed with sales calls when they took nearly that long to get the DNA results uploaded! Further, during one of these calls I specifically cancelled my subscription and told him "no thank you, I'd like to cancel". He pushed and pushed in a slimy salesy way trying to get me to buy their Premium package (Oh, and also, I couldn't do ANYTHING with my tree in the 14 days because I wasn't a Premium member. So... total waste of time). I told him no, just cancel it because it's not of value to me. To which he replied that he would take care of it but wanted to know if he could call again another day if he could get a better deal. I asserted to first cancel, and he is welcomed to call back but I work during business hours and don't answer. This was on the 11th day of my 14 day trial. Today, I got invoiced for the full year, without even that salesman's discount applied. SLIMY. I called and reached Connor who condescending told me I should have read the contract more thoroughly. He was rude, and told me the best he could do was make sure it didn't auto-renew next year. I advised I was disputing the charges. He said he would give me 25% off. No, I want the refund and my membership cancelled. He said he could not cancel because I used the site during my FREE 14 day trial. Hi, it's FREE for 14 days and if you cancel you CANCEL. I cancelled on the 11th day. He then told me the best he could do was a $50 refund. The site is terrible, their service is terrible and their DNA results are inaccurate. Don't waste your time or money. Go with more reputable sites!

I started to place an order online and entered my personal information into the site. I had not entered any payment information yet and was getting ready to when - I get a call from them! The rep was so rude and cut me off when speaking and he had an attitude. He said there was a problem with the address I entered which I know is a lie! I don't like them! I don't trust them! And I immediately stopped placing the order! I'll check out myancestry which a relative used and had a favorable experience!