MyHeritageReviews 6,487

I started with Myheritage with all hopes high. For about two years with a premium subscription I was happy working with it. The software did not work, but at least the website was up and running. I even used my MyHeritage Tree as my master base (I have trees on multiple services.

That is until I received a notice that the webspace was full, even although the site says that premium members have unlimited data. For weeks my requests to solve this issue went unanswered. This was getting annoying.

Since I could not add any more people, I used another service as master, planning on migrating it back to MyHeritage once the data issue was solved.

So I uploaded my updated tree once the issue was solved. Unfortuntately they have since then removed the delete function on my website. This means that I suddenly had two trees, on outdated one and an updated one with no means to remove the outdated one.

Again I started the crusade to get support on this. After a few weeks I received a call and they said that a technical person would call me to sort it out. A few days later I discovered that they had removed one of the trees without my knowledge. The newer one.

I have cancelled my subsciption and any attempt to get some reaction from them has gone unanswered.

It is safe to say that I would not recommend this service to anyone.

After few weeks I decided to cancel my PremiumPlus subscription and also Data subscription because it is too expensive to me I do not satisfied with services. I wrote to MyHeritage stuff and they give me my money back as they wrote in Money back guarantee and Refund Policy. It takes about one week, so I am satisfied and feel that I have to share it with others! It means that they respect their customers and honor the agreement. Thanks!

I have sent them several emails regarding the money I wasted into the company since November 2016, but not once have they contacted me back. Why do they include their "contact info" on their website if they have no intention whatsoever to even reply to customers who have paid over 80 euros (or in my case, 100 euros, equal to approximately 106 dollars) for their services? I am saying this literally; this is the worst company I've ever had to deal with in my entire life. Do not waste any of your money to their products, you will give your money away to unprofessional people who are motivated to take your money yet completely unmotivated to give you what they promised to give in return. I am considering suing this company. Wasted my money completely.

DO NOT use MyHeritage if you are considering getting your DNA tested to learn about you ethnic background!
I submitted my DNA to this company on January 5,2017. Their website states that you can "view your results online in 3-4 weeks".
It has been 11 weeks and I have not received results!
After calling customer support dozens of times, I was able to get through once, (after waiting on hold for 55 mins) about 4 weeks ago, and was told that I would receive my results in about a week. Since then, I have called over and over, during business hours, and all I get is a recording that states that they are closed and to call back another time.
You would think that a company who has my DNA in their possession would at least make the effort to communicate with me

Terrible experience!

My family has resided in a small mountain village outside of Naples for over 300 years. My grandfathers a Hungarian nobleman his family ruled what was Transylvania and is now in Romania for over 1000 years. My DNA test came back 30% British and 30% Spanish it seems like it might have been contaminated by the people operating the test, fo I consider this proved to be scientifically inadequate and totally inappropriate I think they just assign history to whatever they wish. Maybe theyre latter Day Saints and so are only looking for certain ethnic strands I would never pay do this again* nor recommend this service to my family Friends or acquaintance neither should you!

My wife and I both got DNA kits and she has received her results already. Mine, however, have not been updated yet. We sent them in months ago and every time we call, there is a wait of 20+ people or the offfice is closed. It's interesting though because when we first got involved with this company, they were able to call us when they saw we were using the program to sell us the premium membership. They sure have customer support when they're making their money, but when they've dropped the ball, they seem to not want to be held accountable. I don't suggest people use this company.

I received my kit, and my results in a timely manor, it all went down hill from there. My DNA test from My Heritage showed no evidence of my American Indian ethnicity, but I have records that indicate that I'm of Indian descent The people that were listed as sharing my DNA do not exist in my family tree. After I sent an e-mail to complain, I could not longer access the information that was sent to me in its entirety. I don't understand what's going on and I cannot reach My Heritage by phone.

Customer service is nil! Tried to get through about a charge. Called immediately about the charge and could not speak to anyone about it because I was assigned "Chris" through a trouble ticket and he was not there. I left them my correct phone number and they stated they called, and they never called me, if they had, they would have left a message. Never received email either, or a response to the trouble ticket. On hold for hours and not getting through, disconnected several times. Their business hours end way before the time stated on the website and they have no weekend and evening hours. Would not refund the charge and arrogant on the phone. If you want to keep customers, make them happy! AVOID This company! Ancestry is much better.