On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Na een tijdje wachten correcte informative bekomen omtrent een aantal instellingen betreffende FTM
Ook beschrijving per e-mail gezien ik niet aan de computer zat waarop FTM was
Met vriendelijke groeten
Everybody always read all of the terms and conditions. So it is my fault. I started this in arizona. Got back to the fortyninth state in the usa and am denied access. Emailed and they assigned me a number and... nothing else. I guess we are too close to russia.
Perhaps the dna research is very good, but the service is terrible. While they are friendly, waiting time is VERY LONG, their tracking number is not recognized by the post office, we do not from where they ship so that we can track the packages
I gave it one star because the kit had a nice design. THAT'S ALL! I was sucked into it because they are a tiny bit cheaper than ancestry but my son used ancestry and got results, which, based on our knowledge of our family history, are spot on! One of the swabs you use to give them a sample of the cells in your mouth broke. I emailed them on their "Contact Us" site several weeks ago and have heard nothing. I've tried to call during the hours they say they're available but no one answers and there is no way to leave a message. Stay away!
Rafael, of the MyHeritage staff, was fast and courteous in his response to my request. I appreciate the service of all the staff as well.
I would like to thank Olivia for the way she helped me solve my problem the other day. I would also like to thank all the staff who have helped me in the past. The "My Heritage" staff have always been of great assistance an the problems solved so quickly. Just one quick phone call and your problem is solved
Very vague, very generic ethnicity results-did not learn anything new at all.In fact the results did tell me less than I have already known. No reply to emails. I paid all that money for no information! Avoid at all costs!
They have in there site, if you don't like it you can cancel. Well I tried and they are only giving me $29.95 back out of $119.40. I had a 2 week trial plus one day. NO will not refund my money. Just be warned!
The costumer service answered all my questions and explained every answer in detail.
I had reservations about using My Heritage after reading all the bad reviews. Now that he explained to me how people could feel their test were wrong it made me feel alot better.
I had a namesake in another tree frequently presenting as me in theories of relationships. When I visited the site, I got a message that this namesake was me. The profile was even adorned with a photograph of myself. I wrote to MF help a note asking if they knew what to do. Shortly, I received a friendly phone call. The same day I then got a notification that the problem was solved, and it truly was. I am thankful that the case was so quickly resolved.
Thank's a lot for all of MyHeritage team! Hope yours project will more and more successful!
That"s all because my English so pure and I have no possible to say more:-)
If I knew more I would give 5 stars. My husband used ancestry.com and they seem similar but my heritage was $20 less. So I would go for my heritage.
Vandaag 19-12-17 telefonisch contact gehad met Dana na dat ik een probleem ervaarde met Treebuilder en de website. Ze heeft me goed geholpen en nam er de tijd voor. Het probleem is opgelost. Dana, heel erg bedankt weer! Groetjes Milan
I decided to subscribe and am disappointed that I get "dangling carrots" of information. In other words, you tempt me with information and then I get ""üpgrade"" or subscribe to a data plan. I feel like I wasted my money and have my cancellation date on the calendar. I feel like you tempted me then deceived me. I do like your free option and whish I had stayed with that but I can't print anything unless I pay! Won't recommend you guys.
If you sign up for this service they automatically enroll you in auto renewal. They don't send an email to remind you when your subscription is about to expire so you don't have a chance to cancel. I found out they had charged my account almost a month later when I got my credit card bill. The first person I talked to would not refund my money. He talked to the supervisor and said the best they could do was offer half off. Called the next day and asked to speak to a supervisor. He would not let me. In their terms and conditions it says you can get a full refund within 30 days if you are not satisfied. I reminded him of this and he said that this was a renewal and not a new purchase and I would have had to cancel my subscription for 2017 back in 2016 when I first signed up! If they would have given me my money back, I would have eventually signed up with them again, but since they were so greedy I will never use them again. They don't listen or care. Also, it is outrageous to be charged $175 and don't get access to data. That costs extra and without the data the site is useless. What a ripoff! I cancelled my subscription to Norton Internet Security after they charged my account and they gave me my money back in full with no hassle at all. That is what an honest and reputable company does. It does not force you to keep a service you don't want and steal your money.
I contacted Brigitte with a few issues. She was able to resolve all but one on the first call. The last issue was not quite as simple. For some reason all the details in my family tree on the mobile app disappeared one day. Dates could be viewed, but not the details. Everything could be viewed on my desk top but I prefer to work on my iPad using the mobile app. Brigitte said she would refer my last issue to the VIP Tech Dept. - I have to admit that I did not have much hope. Today I received a follow up email from Brigitte apologizing for the delay. Again, I was not holding my breath anticipating my issue would just get lost in the shuffle. Miraculously, all the details appeared today on my iPad. Thank you Brigitte!
Nadja was the most patient and understanding person I have ever dealt with. Did not rush me through and never showed any impatience to an elderly person. She also explained what she was doing and made sure I understand what she was doing. Thank you Nadja.
Doreen, Australa
I am a senior citizen in my seventies with limited tech information. These two young ladies had an abundance of knowledge and as important, patience. I appreciate them very much - I hope MyHeritage does also.
I was having great difficulty in syncronising my FTB and Web Site due mainly to my error in creating two trees under my web site. I left a message yesterday and this morning got a call back and Brigitte was very helpful indeed and has sorted out my issue and clean my site up with regards deleting the second tree and making sure only one main tree existed on my site. Brigitte was very polite and professional in how she helped me and it was a pleasure to chat with her. There is one outstanding issue generally with MyHeritage on viewing Historical record matches from FTB but they are aware of this and the Technical Team are trying to sort it out. I have been with MyHeritage for 3 years now and I am very pleased with their programmes and helpfulness. Regards Tony
Mia was very helpful and patient with me. She was able to resolve my issue. I will be contacting Tech support again because I have another issue. I'm trusting for a quick resolve the next time.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members