MyHeritageReviews 6,487

Results that I received were based on the information about my family that I put myself on their website. All my family members including grand and great grandparents are from middle Russia - never been abroad and by no chance almost 50% of my genes can be British and Western European. My feeling is that they wrongly assumed that if my address is in the UK then my ancestry should be part British part Irish. Can't feel anything but disappointment at this nicely made rip-off. Avoid MyHeritage Dna testing by all means! They are scammers!

Could not change the e-mail address for one of my site members listed. Though the family site had the correct e-mail address, the site members area did not. I could not change it. I believe the member had a personal MyHeritage site also and used an e-mail address that is no longer being used. As that member listed the e-mail address I was unable to invite her to view my family site. Got it corrected via calling in for help. Received an invite shortly after. Thanks

Having several Family Trees on the go, I needed clarification of subscriptions. A lady called Eve was very helpful, very pleasant and supplied all the information I required.
My only complaint (and it is NOT against Eve!) is the length of time I waited on the 'phone - even though a disembodied voice told me more than 25 times that I was "first in the queue" and would be answered by the next available operator. I also agree with other commentators that the "whistling muzak" is so annoying!
However, at the end of the day, I got the information requested and I'll just try not to call for help or support too often!

I received prompt service from Aaron on my issue and thank him for that. I remain puzzled why I need to make 2 payments each year to MY HERITAGE and why these cannot be combined. I think we need to be much clearer in transactions that we have to make and MY HERITAGE could consider doing so in their reviews of their services perhaps by offering to make adjustments so payments are due only once per year.
Nevertheless I am very happy with MY HERITAGE at this time and am enjoying the new matching services provided..

I strongly advise everyone thinking about using My Heritage to reconsider. I sent in my DNA samples, after paying $81, with shipping. At 7 weeks, after I sent it back, I emailed to see where my results were. After receiving no reply, I emailed again. No one returned my email until the 8 week mark when they informed me that they were sending me another DNA test kit, at "no additional charge." THEY LOST MY DNA!" At this point, 11 weeks after I initially emailed them, no one has returned my message to explain where my sample is or to attempt to return my money. This is a scam to steal your hard earned money. Who knows where my DNA sample could end up! I will be contacting my attorney first thing Monday morning!

I will give it 5 stars when they are totally up to speed on some apps that they are working on, but they are almost there and for the money, you simply cannot beat it. I was running both, this and the other "top" program. Without a doubt MyHeritage is better. I received more hits (verifiable) and was not charged the moment my search was no longer in the US. MyHeritage is simple and straightforward. Im hoping that they will update the layout abilities soon, but Im ok with that. Not sure how the DNA works, have heard not too good reviews on that, but hoping that they improve this.

I wanted to check my birth certificate so used their free trial period to do so. I then unsubscribed, only to be charged £59.95 a few days later. I phoned them to ask how this could happen but they had initially no idea. Later they informed me that I had put in a wrong e-mail address and therefore had not cancelled my subscription, but very generously said they would give me a 50% refund and keep my membership for a year. I don't want to be a member, the email address they said I used does not exist, so why did they take my money? Also it was some 15 days ago and I have not received my refund, and they do not reply to my e-mails. Rubbish company only interested in one thing, "YOUR MONEY"

They dont give any details, dont waste your money like I did, very disappointing
The DNA research is awful, the information you receive is extremely general. Not enough information, vague, please do some research on another site to see which is the best, dont do it

Today I spoke with Marianne and she was very helpful in export and import of a tree to my web site. She gave me an opportunity to ask questions but I did not know of any. Later, when opening the site, I found I did need to ask about "you are not a member". I called again and talked with James who promptly explained and guided me to a solution. It is certainly a pleasure to have such patient and knowledgeable team members. Thank You. Maylene (Smith) Cobb

Best site for ease of use, organization, and presentation. 99% of what I did required no help; but when I did need assistance a smiling knowledgeable staff person was there to provide information.
With this site I was able to reconnect with family in Europe that World Wars and the subsequent Iron Curtain had prevented for multiple decades. So, wonderful was my experience it prompted the best attended Family Reunion we ever had with attendees from both sides of the Atlantic. So successful was my research it cleared confusion of how branches were connected. It gave true reason why we held each other so dear. Our family was even published in a US national newspaper for our European heritage.

Both my husband and I ordered the kits and they were both listed under his name. Linda was able to correct the problem without much difficulty. She was outstanding! I did find the phone wait extremely long before I was able to speak to someone in customer service. We have ordered kits now for other family members. Thank you.