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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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First, my call was answered after being put on hold for about a minute. Normally, I am on hold for a long time. I didn't know why some relatives had a DNA tab on their profile & some don't. I was told that the ones who don't have the DNA tab have an account. The rep I spoke with was very helpful.
I recently had the need to contact My Heritage to resolve issues I had in syncing with my site on the internet. Scratching my aged head trying to resolve it myself, I finally resorted to ringing for help and to my surprise this lovely Finnish voice answered and guided me through until all was fixed successfully. Many thanks Eve... go get a pay rise!
The person on the other hand was helpful, knowledgeable and extremely patient with me. I am totally technologically challenged and she stayed online and walked me through each step I needed to take on the computer to get the results I needed.
That said, I was very disappointed with the results. They seem to be too general for what I was looking for. 30.7 % North & West Europe and 24.1% South Europe does not tell me much.
Thought it would be fun to see the results-----which are about as accurate as a fortune cookie or fortune cookie. My sister and I have both done DNA reviews and they are so different it is funny. No, one of us was not adopted. My Grandparents on my Father's side both came from Italy and that was my next to lowest percentage ---4% my sister's percentage 45%. Save your money and just assume your own heritage based on how you feel that day and you will be as close as this service.
I had to call technical support and the representative was excellent! She resolved my issue and was great! Excellent customer service!
I lost in treebuilder a lot of data. Thankfull the nice lady of the helpdesk helped me out in my own language. All data returned.
Being a noobee in heritage the pace is a bit of a stumbling one. Didn't know if there was a helpdesk at MyHeritage. There was and a nice person responded, not in my native Danish but English is ok too. Free call and free service, that is included in the price for using the site as much as you want/physically can. It's good to have somebody to discuss these matters with. Like if a name is spelled a little different than another - is it the same family og a totally different family? The answer was that MyHeritage considers this private matters and don't interfere. The members must resolve this among themselves. Ok, but I found out anyway that in practise the system accepts 2 different spellings as the same in my case - one spelling with d was seen as the same as a spelling without the d. This could be seen as an error, but actually it forces the members to discuss this 'd' further among themselves. And that's ok.
MyHeritage offers absolutely the easiest way to find ancestors and compare your findings with other genealogists. However, one must be prepared to do an analysis of the results presented. This because far too many people simply accept the presented ancestors without judging the accuracy of the data,
I have had ups and downs with all Genealogy services, but have found My Heritage to be good. They are still working on the DNA side of things, but are doing well. They are a business, and want to make money (who doesn't!), so you may have to cough up some dollars occasionally (SURPRISE!) I really do think they are worth a try - the range of resources available is quite amazing, once you find them (look around - there is a lot there). Smart Matches, Discoveries, Photo Discoveries, and the like, are great. Much better than when I used to ride my bike up to the local Church Of Latter Day Saints to troll through the filing cabinets full of micro fiches... Don't expect everything to be done for you - you need to do some work too. BUT - they do have automatic recharge set on your CREDIT CARD as a default - MAKE SURE TO REMOVE IT UNLESS YOU ARE VERY SATISFIED WITH WHAT YOU HAVE RECEIVED.
With MyHeritage, you are never alone! Not only you are surrounded by thousands of your ancestors, but you are also surrounded by a team of devoted and competent supporters, if you encounter the slightest problem in the site! Thank you all and a special, big thank you to David, so helping, so empathetic, so competent.
I have been tracing my family history for more than 40 years and in that time have seen many software programs and web sites. Using the My Family software package in association with My Heritage has, in my opinion, been the best thing that has happened in terms of Genealogy. The back up support has been magnificent and I would highly recommend the program to any other professional or amateur Genealogists. Doug Hooper
I had worked for 1 1/2 week trying to get my subscription renew it took maybe 10 minutes for Aloen to help me. Thank you so much.
Didn't actually find the site the easiest to use but research engines etc do the job well. Was not happy that there was no reminder re fees due and because of this I was "in the red" with my bank!
On-line Help desk was prompt when needed and answered my problems.
DNA - well I'm not so sure but ancient ancestors did travel more than we thought, would love to have other relatives results for comparison
Hi Glynn,
We value your feedback and appreciate your star review.
I do regret to find that you were unaware of your annual membership and I'm sorry for the misunderstanding. Our data collections includes over 6 billion historical records and is constantly expanding, but it is possible that the information you are looking for is not yet listed in our records. This is why we provide a free trial period and a money back guarantee for users to try out our collections in a trial period before your annual membership begins. Myheritage informs everyone that enrolls in an annual membership of the charge before in the automatic e-mail that is sent out after one enrolls in the membership. Also, one may view the status and cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
In regards to your DNA results, Indeed, many of our members benefit from other research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story. DNA matches compares data from autosomal DNA tests results and family trees to identify matches between users that indicate a family relationship.
It allows people who have already tested their DNA through MyHeritage DNA, 23andMe, Family Tree DNA and AncestryDNA services to enjoy MyHeritage’s exceptional matching capabilities for their family history research, and get greater value from their DNA test results.
If you are in need of any help with your research, please feel free to email me directly at [email protected], I would always be happy to help you.
Rafael
Myheritage
My problem was resolved in a short amount of time in a professional manner. However, I had to wait on the phone for more than a half hour listening to the same music over and over and over... why can't they hire more help?
My experience with heritage is from being so ticked off at Ancestry that I uploaded my tree of 6000++ to My heritage without remembering I had a small tree already on heritage from many years ago. Trying to merge the 2 gave me fits and put my larger tree in peril. Michal guided me through the scene, gave me some other tips. And I am quite happy. It seems Ohio and Tel Aviv... are not all that far apart... lol
Had to wait in queue a while but rather than music they gave updates of my place in line which helped.My rep spoke English well and helped me resolve my issue satisfactorily,
This is a total waste of time and money. Do yourself a favor and give your money to a competitor of this site. The founders, the "team", everyone involved are idiots and they are money hungry, ignorant disgraces to humankind.
I'd give MyHeritage a negative rating if I could. I'm taking myself and everyone in my family with me.
Peace out.
Hi Jamie,
We are sorry you are troubled and find it unfortunate that you are unhappy with researching your family history at MyHeritage.
It is clear that something occurred that has impacted your feelings in a bad way. We absolutely value your feedback and would like to learn more about your negative struggle and what went wrong in order to improve our research experience for all of our members.
Therefore, if you would please contact me directly at [email protected] and give me more details on your experience, It would be greatly appreciated.
I will be looking for your e-mail.
Rafael
Myheritage
I ordered 2 kits, one for me and one for my wife. I was able to register mine OK but for some reason I was unable to register my wife's. Whoever took my call was extremely helpful and we resolved the issue in no time!
Answered my questions and helped me merge two trees together. Eve Birgitta Emilia
MyHeritage Support team member was fantastic. The MyHeritage tree and the Family Tree Builder site is very intimidating when first using it. So when I wanted to merge 472 names with my already large 3270 name site I almost went into a panic when some pictures and names seemed to be lost, but Eve helped me find the problem and straighten out the branch her guidance was fantastic. Thanks. Rex Alan S.
The Family Tree Builder works fine to display both biological and adoptive parents so my question was why I not get it to work when I published my tree to the web.
The answer I got was the web-version did not handle that function. I understand the answer, but believe the function must be useful for many more than me. So why not work on that function?
The response I got to my question was quick and polite so that works very fine.
Dear Bjorn,
Your feedback is appreciated. I'm unsure who you spoke with, but, I do know that the online version is compatible with showing biological and adoptive parents by all means. Perhaps you might be having a sync issue.
In any case, I would like to investigate the issue you report as soon as possible and help you with showing both biological and adoptive parents online. In order to do so, I'm going to need to locate your family tree.
Please e-mail me personally at [email protected] so I may look into this and help you as soon as possible.
I will be looking for your e-mail.
Happy to help
Rafael
Myheritage
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Hi James,
I regret to find that you are unhappy with your ethnicity estimate.
There is actually a scientific reason for why a DNA ethnicity estimate will differ in between siblings and I would be happy to explain.
Each person receives 50% of his DNA from his/her mother, and 50% from his/her father.
The percentages of DNA a person receives from his ancestors are at the level of grandparents and further back (Great grandparents, etc.) Is not necessarily divided evenly in each generation.
Because the percentages of DNA a person receives from his ancestors at the level of second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover.
I can assure you that MyHeritage is on top of this and we will continue to work on improve our Ethnicity Estimate along with developing better tools based on your feedback, new scientific research and discoveries.
If you have any questions please write to my inbox at [email protected] from your registered e-mail address.
I am honestly on vacation at the moment but I have ensured that a collegue of mine will be waiting to help you.
Sincerely
Rafael
MyHeritage