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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I recently had my heritage results I was very pleases with them. My friends are very interested in having the d. N. a testing, i encourage them to go ahead it is so exciting, very helpful over the phone They cleared up a doubt i had no i understand things much better... Bob
I just couldn't get one of the DNA samples registered, so I went onto the helpline. I was number two in the queue, but the 'music on hold' was so jolly I didn't actually mind too much and got on with what I was doing.
Once Aaron answered, after not too long, he sorted the problem in a couple of minutes, talking me through Plan A, whilst assuring me there was also a Plan B.
The latter wasn't needed.
I've called customer service twice since subscribing to the site; once regarding a technical issue, the other recently to enquire about th new DNA matching process.
On both occassions I have recieved flawless and helpful advice and I've never been left waiting on hold or had to listen to musak. Overall I think the company still has room for improvement in it's DNA matching procedures, hence four stars, but they appear to be making strides in the right direction and the chromosome browser is most welcome.
Had an odd issue on the tree that I had never encountered before.
Unlike many other times, got through on the phone quickly. The representatives are almost always helpful (almost always). Today the person responding was very helpful. Fast and effective. I wish every interaction with service providers was as smooth.
I received very good and quick answers.
Totally satisfied with all the help.
Myheritage I have very good use for, partly because it is fun and excited to do family research.
Having done my genealogy along with my father and cousins, we traced our ancestry on both sides back hundreds of years to their English/Scotch/Irish/Western Europe origins; heavily weighted on the British side The MyHeritage results were simply incorrect; 2.7% English. Buyer beware!
When I did a wrong payment (the pop up came too early) I had some heavy problems with my site. After some e-mails and a final call everything was restored and I coul go on again with my searching. Good communication, good support!
Ton van Rijswijk
I bought a DNA kit from MyHeritage back in May and had problems with the processing in general. After reading a notification, that they had problems with the sample and were not able to process it... they gave me a result 3 days later, which is kind of strange. They also changed the date of arrival at the lab in the timeline, which actually can´t be. Later on it was in processing the next day it wasn`t... etc.
I really wonder if anything went wrong... and if there were problems with processing it... why didn´t I get an email?
Actually it should be fun doing that stuff, but I am really a lil bit disappointed about the way it went -> not really trustworthy... seemed a lil bit like: we are trying to process the sample even it`s poor instead of writing an email and give the possibility to repeat it properly. At least I got that impression... anyway their call center is super friendly
Dear Hannah,
Your feedback is important to us as we are continuously working on improving our DNA test experience.
Waiting for your results is estimated at 4-6 weeks but, indeed, under various circumstances it may take longer once our lab receives your DNA sample.
That being said, I totally identify with how discouraging it is to wait for DNA results as I, too, have gone through waiting for my own DNA results only to find it was worth the wait, as "all good things" tend to be.
We currently have a high volume of DNA test purchasers and each test is given individual assiduity to ensure our DNA research community gets the most accurate results.
If you have any questions, please e-mail me anytime at [email protected] I would be always happy to help you.
Sincerely
Rafael
Myheritage
Through my heritage your gonna find some people that have earned their place in the history books... ordinary people as well as extraordinary people.
Through my heritage you might change the way you see your self in a historical perspective- and in the process you might even experience a personal growth!
Some of the people youre related to, or in family with might shock you because you already have knowledge about them since you were a child and heard about them in the history lesson at school, And some again you heard of through radio, television or most likely you have read about them in a book.
Get ready for the unexpected discoveries from the past, future and present!
Embrace and enjoy
I opened an email from MyHeritage while in Greece so MyHeritage (understandably) thought I was Greek and changed the language accordingly. Sent email and problem immediately solved. Emails now in English.
Thanks
We had a problem with uploading photos to MyHeritage. Brigitte was persistent and found the answer to our problem and called us back and was very patient to show us how to resolve the issue.
Hello, I had problem with adition on the iPhone app, it took just 2 emails and problem was solved. Thanks again to Sanne.
I get a report that I have over 100,000 matches. This was reported maybe 50 weeks ago and still has not been fixed.
I currently have no outstanding matches.
I needed to change the file on my husband and I we were both being tested, and somehow or another I couldn't figure out how to do it. The representative was more than accommodating and didn't get me off the phone till it was all corrected. Was more than helpful and courteous.
Im from italy and Im having problems to send back to laboratory the adn sample from my heritage kit. I called the support number and i talk to Stefani, who help me with a kindness and professional service. My Spanish is better than my English so she helped me with a perfect Spanish. Thanks again Stefani.
I utilized MyHeritage before a family reunion in Ireland and found the site easy to use. Build out 7 generations with 6 major families. I then ordered a chart to be printed and realized after that there was an error on the tree (my error). I sent an email to customer support and they immediately cancelled the Oder giving me a chance to amend. I would recommend this site.
I received help with tracking a purchase, and an issue with iMac version of Builder. While there was an ongoing issue with the iMac version, Itai was able to help me with a workaround. His answers were clear and accurate. It was a pleasant experience dealing with him.
I was having problems with my tree. Ron walked me through my problem. I am happy with my tree again Thanks MyHeritage.
I am French Basque, Spanish and Native American - Lipan Apache.
Yet I didn't get any Iberian and or Native American at all. 23andMe was spot on with my results. I was surprised when my results were far different. 78% Central American? I will stick with 23andMe. I think they have more populations to compare you to. Not just big grouped blocks. My family has Spanish Jewish heritage. 23andMe accurately found that along with my Native American ancestry. The Scandanavian percent was accurate though as well as the percent Italian. They hit the mark with the little stuff. I represent the history of Texas. French, Spanish, Apache. I expected MyHeritage to find that too.
Dear Reynaldo,
I regret to read your review and I will do all I can to help you.
I understand that that in comparison with a DNA test you took with a different company and you would like to know why the Ethnicity Estimate results differ between the providers.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe, whose genetic ethnicity is known. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project.
It is true that different researchers and different providers, analyzing the same DNA of a person, can come up with different estimates because the reference populations vary between every company. Another factor is how every company develops its own algorithm, which can result in a diverse ethnicity estimate.
Nonetheless, your feedback is very essential to enhancing our service and research tools. Therefore, I would like to learn more about your ethnicity estimate and experience using MyHeritage but, in order to do so, I'm going to need to locate your account with us.
Unfortunately, I am unable to find your account using the name you provide on site jabber.
Please contact me directly from your registered e-mail address at [email protected] so I may assist you as soon as possible.
I will be searching for your reply.
Sincerely
Rafael
Myheritage
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randy,
I regret to find that you are unhappy with your Ethnicity Report. I understand that you have researched your family's origins in England, Scotland, Ireland and Western Europe but you only show 2.7% British.
The results you receive in the MyHeritage Ethnicity Estimate are based on an autosomal DNA test. Being that England, Scotland, Ireland and Western Europe are close together on the map and science currently finds DNA to be very similar between people in neighboring countries, where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level. Even when there is a statistical difference between ethnicities within a region, it is true for the population's average.
Along with our estimate, many of our members benefit from other research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story. While DNA matches allow you to research your family up to 6 generations, the Ethnicity Estimate gives you a range of information about where your ancestors lived a few hundred years ago.
Estimating one’s ethnicity based on DNA is a relatively new field in genetics, great advancements have been made in the past years, but there is much more to discover. I can assure you that MyHeritage are on top of finding new discoveries and will continue to improve our Ethnicity Estimate to give you the most accurate results.
I'd be happy to go over your Ethnicity Estimate with you and give you more information about using DNA matches to explore your roots. Please feel free to e-mail me at [email protected] from your registered E-mail address anytime. I'd always be happy to help you.
Kind Regards
Rafael
Myheritage