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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I felt very happy talking to her and she really clarified what I had to do and how to do it. Thank you very much. M Baxter
I spoke with Lisa today in Tech Support. She was very kind to answer my questions that to her I am sure were quite immature. She answered the questions as if each one was the most intelligent ones she had ever heard. She seemed really happy to be able to help eliminate my confusion. Each person I have talked with treated me as if I was the only customer they had, never trying to rush my questions and concerns.
I expected a complicated and long, drawn out process requesting a refund. Not so! They were quick and courteous. Thanks! :)
I ran out of funds. A 4th cousin in Denmark emailed me to let me know they asked him if he wanted my trees there are over 5000 ancestors and 10years research. I was not happy and have deleted my 4 trees
They resolved all issues and explained to me all possible solutions. Very informative and timely support :)
The most best support available, competent, sympathetic and very kind. Always solving problems fast. Regardless time and place.
I managed to inadvertently lose access to my site. Lisa answered my support call immediately and very graciously got me restored to where I had been in record time. BTW, my day job for 40 years has been dealing with the IRS on behalf of taxpayers, where my usual experience is 90 minutes listening to the death screen from Swan Lake before being disconnected.
THEY CHARGED MY CARD THE 119.00 BEFORE THE TRIAL PERIOD AND YOU CAN'T REACH THEM ON THE PHONE, E-MAILED THEM AND NO RESPONSE.
Having found a bug in My Heritage which resulted a loss of access the Profile of the family member. I E-Mailed technical support, had a confirmation of receiving the details of my problem. Within two days I had E-Mail explaining that it was a known problem and a solution was being found.
I had another 3 days inviting me to download a new version of My Heritage, which corrected my problem. All within one week.
Quite frankly I am disgusted with my heritage, having received my dna results a few days ago I could not beleive the result having done family history for 15 years and gone back to 1700 my family are all english born in england dna result 3% that is not possible my sisters result 75% we have the same parents, granparents, great granparents, great great granparents & same blood group tried to contact my heritage no result tel no for support not recognised. I will have my DNA done by another site and will publish results. VAA
Dear Veronica,
Thank you for your review and feedback here on SiteJabber.
Would you be so kind as to write to me from your registered MyHeritage email address to, [email protected] and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
I wanted to resend an invitation and had problem to find out how to do it. After a few minutes the problem was solved.
Not easy to find!
Wow, Maor! That is a wonderfully thorough explanation. I do understand better now. Thank you so much for taking the time to explain it to me, so that I may share that information with my family.
I asked for a refund of my subscription and cancellation of my ongoing subscription. I found Gabriel considerate and understanding when given the reason for asking for a refund. I would not hesitate in recommending Heritage. I have found other software Organisations very difficult to communicate with particularly for older people and when there is a financial problem MOST DO NOT WISH TO KNOW!
Top marks Heritage and thanks for your prompt assistance. Ray S.
Save your money people. There had to be a mixup because my results don't even make any sense. I should've went with ancestry.
Je suis très heureux d'avoir trouvé MyHeritage.fr car cela m'a permis de remonter mes ancêtres jusqu'à 1600... pour l'instant!
Merci au site pour aussi leurs conseils et la facilité d'utilisation.
Merci encore.
A. MAURY
Suite à ma demande vous avez augmenté l'espace de stockage de mon site familial. Je suis membre Premium et ma requête a été traité en priorité. Soit 48h chrono en week-end. Je suis donc très satisfait. Merci!
Maya pointed out various options of solving problems I had, very patiently.; and volunteering to help with any other queries I might have. This was a much more pleasant and useful experience actually talking to someone, than reading answers on "help" pages, which always tell you basically what is already known and do not answer. The query. I feel reassured that such assistance is available. I
Nadja able to represent MyHeritage company in the best possible way. She provided me effective, fast and informative support. Completely happy with.
Мне нравится работать с MyHeritage. Я выбрала версию на русском языке, это очень облегчает работу для меня. Но всё-таки я допустила ошибки, и моё Family Tree нарушилось. Я очень рада, что обратилась в Службу поддержки MyHeritage. Моя проблема была разрешена профессионально, и, плюс, я получила рекомендацию, как работать с Family Tree, чтобы уменьшить возможность допустить ошибку в дальнейшем. Попутно я задала и получила ответы на другие вопросы о работе с Family Tree. И особенно приятно, что обслуживание я получила на моём родном языке, что значительно облегчило для меня объяснение моей проблемы и просто улучшило настроение! Большое спасибо, Eve Birgitta Emilia
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Allison,
I regret to find that you were charged for an annual membership without knowing of the annual membership charge and I will do all I can to help.
Firstly, I must clarify that Myheritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage and going to your My Purchases page and incur no annual charge.
Your MyHeritage member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
Please write to me from your registered MyHeritage email address to: [email protected] and I will assist you with your case personally.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.