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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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My dad is from Greece and immigrated to USA in the 1960's. His parents are from Greece and all my cousins, aunts and uncles are in Greece. My results have Greek as 0.0% and yet I have 27.7% Italian, I have no family or history of family from Italy. On my Mother's side of the family, my Grandmother was Irish, my cousins, aunts and uncles are Irish, again I have 0.0% Irish.
Zojuist MyHeritage aan de lijn gehad, ik had zelf vragen over mijn DNA resultaat.
Was een zeer prettig gesprek, goed uitgelegd en de tijd genomen al mijn vragen te beantwoorden. Zeer tevreden met de medewerker van MyHeritage. Dank!
They will trick you sneakily in having "automatic renewal". You will be charged more than 150 USD without your real consent.
When I did my test back in March they were using the Beta 9.0 it gave me some unexpected results but seem to break everything up a little bit better. I just did my families and they are now using the new beta 9.5. And the results are extremely vague. I know for a fact that my daughter has some Irish Scottish and British ancestry, yet all it said was West and North Europe. I bought them when they were on sale for $69 each so I did get 3 with free shipping however, you do get what you pay for. I also switched my test results over to the new 9.5 beta View and it's doesn't really match with my family's results very well. Sadly I am disappointed with the ethnicity estimates new parameters.
I had to purchase a new computer and paid to have all my files transferred to the new computer. I was totally frustrated and disappointed when I could not access my MyHeritage files. I contacted Customer Service and spoke with a lady who was able to help me restore my files in less than 15 minutes. What a relief that I had not lost all those many hours of research.
Ich hatte kontakt mit zwei Mitarbeitern vom Support (Julia und Jonathan). Freundliche und hilfsbereite Mitarbeiter die mein Problem lösen konnten.
Ich bin wie immer sehr zufrieden mit dem Support und den Menschen die da hinter stehen.
Spouse could not see or use his DNA matches or any DNA comparing within MyHeritage site when he was logged on his own. He could use DNAs matches on my site log on, But not when he logged on his.
I ordered and sent off two kits together in one package for analysing. One came through, the other never showed on the website. I called and they are sending me another kit but as I live in a different country from the intended recipient it will take a lot time, money and hassle to re-take the sample. Not impressed at all.
Hi Nisia,
I totally understand how frustrating it may be to have DNA vials lost in the mail and having to wait longer for your results. We are sorry for the inconvenience and I see that a new kit has already been sent to you. While we certainly do not have any control over local parcel services and International shipping, your issue and feedback is very important to us.
Please be sure to keep me updated at [email protected] if you are experiencing any other type of issues. I would be happy to help.
Warm Regards
Rafael
MyHeritage
My Heritage had "lost" my e-mail adress. For several months I was "locked out" from continuing my searches. But thanks be to Jonas of the support team who showed a lot of patience with an 85 year old, in IT unexpierienced. Boy, my program was rescued. Before the "accident" I used to be utterly satisfied with the services from My Heritage. H. F Petersen
I am very satified with the help of Itai. And he was very nice to talking to! It took very long long to get throu but it was wurth it!
Mats Mannheim
Spent serious money with these people and they come back to tell me that I'm 24.1% Scandinavian, 10% Greek, and 2.2% West Asian. Well get this, my last name is Grigsby - sound English? Sure, they figured that out (63.7% English, Irish, Scottish, Welsh), but they said that I have NO Northern European. My Mother's maiden name is Vandergriff. Her Grandfather was a Dutchman that came to the US and married a full blood Creek Indian. (we have pictures!). These idiots show NO Northern European ancestry or any American Indian ancestry... if you could see my Mother, or her sister, or my Grandmother, you wouldn't believe how American Indian they look! This company is a joke! Do not waste your money on them and tell everyone you know to stay away from their scam!
Dear Jim,
I regret to find that you are unhappy with your ethnicity estimate.
There is actually a scientific reason for why a DNA ethnicity estimate will differ in between siblings and I would be happy to explain.
Each person receives 50% of his DNA from his/her mother, and 50% from his/her father.
The percentages of DNA a person receives from his ancestors are at the level of grandparents and further back (Great grandparents, etc.) Is not necessarily divided evenly in each generation.
Because the percentages of DNA a person receives from his ancestors at the level of second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover.
I can assure you that MyHeritage is on top of this and we will continue to work on improve our Ethnicity Estimate along with developing better tools based on your feedback, new scientific research and discoveries.
Kind Regards,
Dean,
MyHeritage Team.
I ORDERED, RECIEVED MY KIT AND SENT BACK AND THAT WAS THE LAST I HEARD DESPITE HUNDREDS OF MESSAGES SENT AND PHONE CALLS MADE. DISPICABLE, JUST DISPICABLE.
Dear Michelle,
Thank you for your review here on SiteJabber.
Please write to me from your registered MyHeritage email address to [email protected] and I will personally look into this for you.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
This website is a scam they want your money and DO NOT provide trustworthy service. Do yourself a favor and talk to your oldest living relatives fro information about your family. They tell you the service is 19.99 a month and then charge you 119.00 and say its for the year. Poor customer service, do yourself a favor leave this heritage on the screen. If there were a option for negative stars they'd get -5.
Dear A. K,
Thank you for your review here on SiteJabber.
The monthly fee that you are shown in the payment page is simply the breakdown per month. It also mentions on the paywall that subscriptions are billed annually.
Should you require any further assistance then please write to [email protected] from your registered MyHeritage email address and a friendly representative will be on hand at the first available moment.
Kind Regards,
Dean,
MyHeritage Team.
Charlotte from support is awesome!
The solution itself perhaps needs to clarify more at a "think peanuts" level what those results are. For instance when you say you are 50% Greek... they should put it in baby steps what is this, what Greek means and how far is this Greek identity going"? Is it going back this investigation until the begging of all times from Adam onward, or from 2000 BC or 1000 BC. I am happy to see I am 50% greek but they need to mention that "at least for the past 500 years you are Greek". Also, what else can we find out more with our DNA, what other products we have, other solutions?
I have had problems with my MyHeritage software synchronizing between the desk-top and web portal for almost a year now. Since the tech support is in Israel, their accessibility is very limited by the 10 hour time difference between my US Pacific Coast time zone and Israel's. Having said that, I have found that working with those technicians and help desk representatives has been a very pleasant experience. These people care, and really want to help. Sometimes they've even contacted me outside of the times mentioned above, which would indicate a late or swing shift for special cases on their end. They have helped via email, chat, and I even allowed them to work on my computer via their TeamView tech support. I have worked with them on PC platform and the Mac platform. In all cases I found their technicians to be competent, patient and persistent in addition to being quite caring and sympathetic. As an American English speaker with little language capabilities beyond that, these people have been very easy to understand, and they understand me. Stick with them if a problem arises. They won't let you down.
I spoke with aqn agent, it was a very good attention, I didn´t wait too much and the agent responsed all my questions. I bouth the kit and I´m waiting for receiving it.
Since 2010 I am with MyHeritage. I have good expierance with them since then and I am very glad and happy with the renewing of their technical renovations. The only thing I am not so sure about is my DNA results. So I will try another company just to be sure about my DNA results.
Don't waste your money... this software sucks... i wanted information on 1 person and the software wanted me to search through 10,000 records... wtf... who has time for this.
Ik ben uitstekend geholpen door iemand met kennis van zaken welke mij zei wat ik het beste in het vervolg wel en niet kan / moet doen
Per Email habe ich mein Problem grob geschildert. Nur Stunden später hatte ich eine Lösung im Postfach. Der Mitarbeiter Roger hat mir ausführlichst mit Bildern den Lösungsweg beschrieben. Sogar meine eigenen Daten hat er mit Namen genau benannt was ich tun soll. Einen besseren Support kann ich mir kaum vorstellen.
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Dear Lubos,
I regret to find that you were charged for an annual membership without knowing of the annual membership charge and I will do all I can to help.
Firstly, I must clarify that Myheritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be happy to assist you personally with canceling your membership and issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at [email protected] so i may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Rafael
MyHeritage