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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Spain
1 review
0 helpful votes
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Sorprendente
August 20, 2025

No es sólo encontrar a tus antepasados, sino historia de tu familia y si entorno

Date of experience: August 20, 2025
Czechia
1 review
0 helpful votes
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Complete plane
August 20, 2025

Working very well, great possibility to comunicate with other webmasters, wher you find common match. Even historical records work, eventhough that number historical records from Czech Republic is little bit limited against US for example.

Date of experience: August 20, 2025
France
1 review
0 helpful votes
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La facilité d'utilisation de l'application et ses fonctionnalités pour organiser son arbre généalogique, les recherches permanentes qui sont effectuées pour 're' trouver des membres de la famille et la possibilité de joindre ces membres font que je suis entièrement satisfaite de MyHeritage et je recommande vivement!

Date of experience: August 20, 2025
Germany
1 review
0 helpful votes
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Ich bin sehr zu frieden und habe sehr viele interessante Informationen bekommen

Date of experience: August 20, 2025
Belgium
1 review
0 helpful votes
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Pratique, intuitif et convivial
August 20, 2025

J'utilise le site pour établir mes origines et rassembler le plus de détails possibles sur mes ancêtres, c'est aisé et instructif

Date of experience: August 20, 2025
GB
1 review
0 helpful votes
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Abundant information
August 20, 2025

Plenty of information, which is best used in a controlled manner, because it is possible to be deluged. Overall very productive. Being based in the UK, I would welcome access to the 1921 Census.

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Confused
August 20, 2025

I get confused as lots of red herrings appear sometimes. There is a lot of information which can be interesting, but false too. Also don't understand a lot of what's available, so go round and round in circles. Also in my account box is a DNA kit to buy that has been ticked, I don't want this and didn't tick it and I can't remove it. My membership automatically renewed, without being emailed first to say it was due, this was sorted but annoying. Overall a good site, but hard work it's probably because I'm old and can't get my head round it all.

Date of experience: August 20, 2025
France
1 review
0 helpful votes
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J'ai pu en quelques après-midi reconstituer plusieurs générations de mes ancêtres. Ergonomie très agréable et très efficace. BRAVO.
Certaines fonctionnalités ne sont hélas pas accessible sur une tablette Android (suppression de doublons, limitation d'exploration automatique de certaines branches latérales aux informations innombrables mais moins utiles)

Date of experience: August 20, 2025
Sweden
1 review
0 helpful votes
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I Would like new bransch view possibility in larger threes and a leaf view with entry points.
It would be superb.

Date of experience: August 20, 2025
France
1 review
0 helpful votes
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Découverte de votre lignée
August 20, 2025

C est magique toutes les découvertes que l' ont fait! Et celles que l ont recoupe avec les personnes de notre entourage! On découvre des secrets, des métiers, des cousins habitant d' autres pays; c est vraiment enrichissant

Date of experience: August 20, 2025
France
1 review
0 helpful votes
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Recherche de cousins cousines
August 20, 2025

Avec un cousin, nous avons écrit un livre sur notre famille. Livre que l'on a pu faire grâce à mes recherches aux AD et aussi sur My Heritage

Date of experience: August 20, 2025
Spain
1 review
0 helpful votes
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Je n ai pas temps suffisant pour exploiter et finaliser, corriger les erreurs mais J apprécie

Date of experience: August 20, 2025
South Africa
1 review
0 helpful votes
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Bot Talking and Downloading etc, etc
August 20, 2025

Talking to a Bot my save you time and therefore money but is very frustrating and wastes my time. So most of the time I just ignore the problem and carry on which doesn't help at all. I have sent emails to your help line, My Heritage Support and just never receive any response. When I did my renewal you confirmed that there is a problem downloading to Family Tree Builder on my Mac. There has always been a problem and it would appear to never have been resolved? I no longer have it on my desktop. When I do a data download for my DNA kits it says it will send me the file via email but it also never arrives! I have given up! I do not appear to be able to download photos when I am doing matches. The photos show up on the comparison tree bu then do not show up when I am downloading the data - the only photos that I can transfer are the portraits in the portait section for each match. I tried using the Bot but gave up - very frustrating! These are the main items that describe my experience!

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Wonderful Family Historical Site!
August 20, 2025

I am so very pleased to have found MyHeritage! It is helping me immensely in terms of connecting not only with my ancestors, but others within my family line alive today! Thank you MyHeritage for all that you do for so many!

Date of experience: August 19, 2025
Australia
1 review
0 helpful votes
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Margo
August 20, 2025

I like all the updates even though I don't manage to get to all of them. Hopefully soon.

Date of experience: August 20, 2025
Connecticut
1 review
0 helpful votes
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Good experience
August 20, 2025

Good experience most of the time. Difficult to get answers to operating questions

Date of experience: August 20, 2025
Ohio
1 review
0 helpful votes
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Mixed so far. Ancestry is my Primary tool for genealogical research. I will keep using My Heritage.

Date of experience: August 20, 2025
Slovenia
1 review
0 helpful votes
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The bug was eliminated quickly
August 20, 2025

After introducing newspapers and oldnews.com there was a bug that didn't allow to synchronize FTB with family site.

Date of experience: August 20, 2025
France
1 review
0 helpful votes
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Très bon site de généalogie qui donne de nombreuses informations dans nos recherches. Je sais parfaitement que c'est un travail énorme de la part des personnes chargées de faire ces recherches afin que nous puissions étoffer nos arbres mais je pense que l'abonnement est un peu cher. Je continue à l'utiliser malgré cela. Je le recommande car il est franchement bien et les alerte sont très précises.

Date of experience: August 20, 2025
Hungary
1 review
0 helpful votes
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Maximálisan elégedett vagyok! :)
August 20, 2025

Valóban új távlatok nyíltak meg a múlt megismerésével kapcsolatban, és ebben a további lehetőségek is benne vannak! Én úgy érzem, hogy nagyon jó vásárt csináltam azzal, hogy megvásároltam a MyHeritage-t, és hogy a DNA tesztet is elkészíttettem! Köszönet mindenért! :)

Date of experience: August 20, 2025