On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just bought the software and was very pleased with the smart match feature which searches for possible matches in other people tree. Got a lot of ancestors with out much work. I did have a problem when I accepted a match and did not notice a discrepancy. That results in two parallel trees. I called tech support and was 13th in line but I hung on and was able to reach live person in about 15 minutes. They were able to quickly resolve the issue. I got a free DNA test when I bought the complete membership and am looking forward to the results
I was on hold 20 minutes and started 8th in line, but the automated system kept me updated on my position in the queue. When I spoke with Jordan he handled my matter quickly and efficiently.
I wish I had been given advance notice of the upcoming renewal, so that I could take care of the matter before rather than after the fact. As it were, the renewal charge was submitted one minute after customer service closed on Thursday night. I was left racing to clear up the matter before I incurred an overdraft charge.
The support crew was very responsive, kept me up to date and was able to recover my entire database. Kudos to them.
I would have no hesitations in recommending My Heritage they go above and beyond when faced with any problem in order to fix it
Georgina Fergusson
Hi!
We had a connection problem and myheritage solved the problem quickly everything works perfectly thank. Well done!
Pascal Jacquemin
Molto soddisfatto sia del servizio offerto che dell'assistenza agli utenti. Sono registrato da qualche anno e tramite ricerche ho ricostruito parte della famiglia di origine paterna che materna, un suggerimento potrebbe essere quello di poter inserire parte dei documenti digitalizzati dall'originale, per esempio registrazioni di nascite, matrimoni o decesso.
Da qualche mese ho aderito ai servizi in abbonamento e sono soddisfatto in quanto sono riuscito a trovare gli atti di emigrazioni di tre viaggi in america di mio Nonno, atti che sono collegati al suo profilo nell'albero.
Riguardo il servizio di assistenza, merita più di un elogio, sono stato, in occasione di un problema, dovuto da inadempienze di terze persone, rassicurato eventuali disservizi saranno riproponibili.
My Heritage is the most cost effective and the most broad spectrum family research I have tried.
Ive learned a lot about my family tree from this site and have always been able to get first rate customer support when needed. Today, I spoke with Breck in sales and he took a lot of time to patiently listen to all my questions and help me make important decisions about purchasing DNA tests for my entire family.
I highly recommend this site to anyone who wants to find our more about who you are and what you are made of.
I have found the MH team, websites and DNA (originally from ancestry dot com)
Have been more than willing to get to the bottom of any issues I may experience.
I would recommend them to anyone that asks, and I have recommended to
Those close to me. Although, the DNA results are a bit different than
Original from ancestry dot com, I have been linked up with more family
(previously unbeknownst to me) 2nd and 3rd cousins, much more satisfying than
Ancestry dot com.
Thanks so much MH!
Great help and fast service. MyHeritage is the best site I have found in ease of use, documentation and completeness. Have been able to expand my ancestors beyond the US to Europe and as far back as 1235. Love the program, just wish prices were more affordable as I am on a limited (social security only) income.
James Hill was extremely helpful in answering my questions and understanding my problem. He was very friendly, courteous and professional. I was very pleased with him and appreciate the help he gave me. He is definitely a great customer service representative for MyHeritage! Thank you!
Sincerely, the My Heritage Team has always helped me out with all my questions, doubts, inquiries, etc.
The webpage is amazing and I have managed to achieve where my roots come from, something totally amazing and priceless.
I definitely recommend it and I can only say Thanks to the great team working out there everday so Users like me can get things done.
Regards,
Martin
Enga was very helpful in sorting out my email issue, as well as updating my account from a prior account that I'd forgotten I even had!
Last week my iMac went out of function. I tried to involve my iPad with my My Heritage family tree. As something went wrong with my email-adresses nothing went normal anymore!
Less than 10 minutes phone time and everything was functioning as I planned!
Congratz Melissa
I must compliment Melissa on her infinite patience as I navigated my way through mistaken identities and duplicated email addresses. It was so good to have someone on the other end that actually talked me through whatever issues I had and kept the smile in her voice throughout what must have been her ordeal! Thank you
There is no doubt in my mind that I have African ancestry and that is fine. But with my knowledge of genes, for me to be 66% African, either what little European blood I have was so strong that it beat out the vast majority of my African genetics or something is really wrong with how they are reading certain data. Yes, that is me in the picture. Given that, African genes tend to be dominant; it is odd that I can even get a suntan and at 66% you would think that that wouldn't be the case. Living in California, I am the only African American who must put sunblock SPF 100 on when he goes out. I wish I were 66%. I would almost believe you Rafael had I not received completely different results from another DNA company. I have emailed My heritage and received no response, and in fact, I have email My Heritage twice sending the results of the other company with the email and have still received no reply.
I called to cancel the free 5 day subscription after I was unable to cancel via the web site. The time period was now over 5 days, but they did not make a big deal of it and credited back the charge on my card.
Had a few questions about billing and if my wife could use the DNA kit although ordered in my name. MARCUS went above and beyond. Answered all questions!
I uploaded my DNA from Ancestry to my heritage. Com. I know for a fact my moms side of the family is Italian. I've even met my great-grand parents. Ancestry had it right. But my heritage was laughable, it had no Italian listed there. According to Ancestry I'm 80% Italian. With my heritage I had no Italian. Lol I told them to delete that nonsense.
Dear Carol,
I regret to find that you are unhappy with your DNA ethnicity estimate results. Your feedback is very important to us as we work on bettering our current DNA research experience for all of our millions of members worldwide.
While your concern is understood. It is true to consider that different DNA test providers have various ways of analyzing your DNA. That being said MyHeritage offers a distinct approach to how your DNA results and ethnicity is presented and used with your genealogy research.
Currently our genetic models are based on 42 ethnic groups referencing different ethnicities around the world but this is due to grow larger in the very near future as more references are being studied and added to our ethnicity estimate model.
While it is true that MyHeritage is new in the field of DNA testing, we have been credible in the field of genealogy and research for over 14 years. That being said, we take family research very seriously and have already implemented more tools to help you research your DNA results. Some popular features that have now been implemented with your membership is DNA matching, ancestral surnames and our SmartMatch feature. These features will match people that you have defined in your family tree with people in other family trees all over the world and has been proven to help millions of our members research their family story and DNA.
If you are in need of any assistance with using these features or if you have any questions, please feel free to send an e-mail to my inbox from your registered e-mail address at [email protected]. I would be happy to help.
I needed help with billing at MyHeritage and Enga was fast, courteous, and friendly. It made me more confident about using the site.
I called in to cancel my account and received the most pleasant and wonderful Customer Service from Inga that I have encountered in my life. If I were in the need for a service from MyHeritage.com, they will get my business again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
I am sorry to read your 1 star review and I regret to find you are unhappy with your DNA ethnicity estimate's results.
As you know, skin color is determined by the number, distribution and type of pigment-producing cells (melanocytes) in the skin. While there is a common assumption that skin tone measures the amount of a specific ethnicity you may have, it is not necessarily the case.
It is important to understand that percentages of ethnicity and genes are not passed down on in equal amounts and a very small amount of your DNA is likely to come from any given ancestor say 5 generations back. Because of this some descendants may inherit more of some genes than others do, while some descendants may not inherit specific genes at all.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with other DNA testers around the globe whose genetic ethnicity is known. We call these people the Founder Populations. Currently our genetic models are based on 42 ethnic groups around the world, but this will improve thanks to our Founder Population project that is ongoing.
Nonetheless, it is a true that Africa is one of the world's largest and most populous continent. There are 3000 distinct ethnic groups and over 2000 languages on the continent making it home to the most genetically diverse people on Earth. The results of our project and these tests will yield a better DNA data set as we constantly work to better our DNA research model.
As we both know, given the history of what African Americans have gone through, especially where many of the traditional methods of genealogy research for African Americans have been complicated by the history of slavery, missing records and names being changed. Also, not to mention, many people were trafficked across state lines and stories were simply not passed down because they were too traumatic. DNA research does offer a way to circumvent these obstacles by measuring and comparing ones genetic makeup to trace roots and find more insight into ones family history to ultimately indicate lineage to specific ethnicities within Africa.
Along with the Ethnicity Estimate, we also offer you tools such as ancestral surnames, comparing trees and measuring ones shared DNA through DNA matches that have also been very valuable in tracing family history.
I'd be happy to go over your Ethnicity Estimate and give you more literature on what your results show and how to research your lineage. Please feel free to e-mail my inbox at [email protected] from your registered e-mail address at your nearest convenience.
Warm Regards
Rafael
MyHeritage