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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I called in to cancel my account and received the most pleasant and wonderful Customer Service from Inga that I have encountered in my life. If I were in the need for a service from MyHeritage.com, they will get my business again.
When at last I managed to get in contact with a service person all my problems were solved within minutes - very good. To other people with contact problems, dont wait for an answer from My Heritage on the phone, but press 1 and let them call you back.
When I am on my way to post this review my old problem came up again - My Heritage will not accept my new e-mail address. I hope the problem is only here and not with my family tree! But sorry: when this time trying to post my review it seems that my mye e-mail address works.
I was concerned when our; my wife and mine, DNA samples were not showing that they had been recorded on the database. The package was posted in Dunedin, New Zealand on 28 July 2017. After 20 days I became concerned. When call to MyHeritage I was assured they in all probability it would have been received but that it takes up to 30 days to be recorded because of the large volume received - my fingers are crossed and I hall wait till early September with baited breath!
I'd been trying for several days to change my email on my account without success I finally called My Heritage for help. Enga answered my call and within just a few minutes had my problem solved. She was very helpful and friendly; a good person to have working with customers. Thank you, Enga!
Harriette lockhart
Ran into a glitch with my payment method and Marcus, at customer service, was able to fix everything right away and get my kit to me. A very nice company to do business with.
Opened a ticket needing some help managing the site, got a quick response from Samuel with simple instructions and was up and running again in no time.
Na een traditionele te lange wachttijd met muziekje, werd ik vriendelijk geantwoord door Tessa. Zonder problemen kon zij mijn account en situatie vinden en stelde heel accuraat een passende oplossing voor! Intussen werd binnen de 12u een terugstorting voor een niet verder gewenste service van MyHeritage gerealiseerd. Het data-abonnement had ik er bijgenomen, maar was voor mij te ver gegrepen. Professionele Tessa loste het super vriendelijk op. Dank Tessa van MyHeritage. U wil ik in mijn stamboom!
I called MyHeritage and spoke to Enga. I needed some help in changing the name on my account. She was very professional. She was very helpful. And she took care of my needs. It was a great customer service experience and I compliment Enga on her professionalism.
Talked with Breck this PM regarding a problem with my subscription. I seem to have been dropped from my PremiumPlus subscription to just Data. He researched the problem and found the trouble within a few minutes. I was back up and fully running within 10 minutes.
He also told me about the lengths MyHeritage goes to protect subscriber information. I had a Smart Match with seemed to be totally wrong such that it looked like a scam. Someone had created tree with my Mother and Father on it and claimed he was their son! No way was that possible -- I rejected the match. Breck suggested I make contact with the person through MyHeritage so that my personal email would not be used in communications. I took his advice and will see what comes of it.
Ronald Manaker
The young man (Joshua) who helped me set up my account was very helpful and my questions were clearly answered. My purchasing experience was easy and friendly. I look forward to receiving my kit. I am giving 5 stars for their salesperson - I have not yet received my kit so cannot make judgement on that.
In the meantime, I got more than I asked. I wonder how it will end
Attentive attitude, a desire to help and great kindness
Why does the DNA tracking stop at kit activated. You received my kit over a week ago... yet all that is ever shown is "kit activated". I see on the forums I am NOT the only one with this complaint.
So I'd hit a roadblock in my search and discovered as much as I thought was possible. My next logical step was to close the account, because I couldn't (i. E.: didn't have the tools) research any further than I'd accomplished on basic search. I raised a ticket to delete my account all together (I'd already saved to GEDCOM file). Charlotte in Support reached out to me in response to the open ticket and helped me navigate through the real challenges I was having with my search, providing a brilliant resolution to my quest for more information. I'm delighted by the outcome and appreciate the non-aggressive approach to 'saving' the account. Definitely one delighted site user. Thank you for the 'discovery' of kindness in a place I wasn't searching.
MyHeritage made it easy for me to put together my family tree in expectation of my daughter's birth. In particular, Joshua Turner at MyHeritage helped me come to resolution over a subscription misunderstanding. I appreciated the quick and thorough response.
I was calling your help centre today and came across Alon Kesler who helped me with all my enquiries. He was polite and knowledgeable and gave me the professional assisstance I needed.
I first downloaded this onto my PC. It was easy to understand and I love the fact that I can visit my family members and find new information and update my tree using my app, on my phone instantly. Instead of writing it down or waiting to get back to my PC. They include adding adopted parents which is great. Customer service is excellent. Highly recommended.
Hedenmorgen mijn vragen deskundig en tot volle tevredenheid beantwoord.
Hartelijk dank!
Joop Hengeveld
I utilized the free 14 days because my high school son had a family history project for school. We found tons of information and were able to trace some of our ancestors back to when they came to the states on a ship from Europe. We found so much information from other people's trees, too.
This site gives you access to many different databases and gives you so many variables to search to be as specific or as broad as you want. This is definitely something I'd be interested in purchasing when I have more free time... like if I EVER get to retire!
And while I had to wait on hold for a long time to speak to the billing department, Breck was very nice to talk to and very helpful.
Breck was outstanding! He resolved my password difficulty and processed my order for a DNA testing kit in under three minutes. Breck was very courteous and friendly.
We spoke to a DNA Specialist Daniel E. My husband and I were highly impressed with him. Daniel E. Explained to the best of his abilities about our heritage in which we were amazed at what he knew he was excited explaining it to us, which made us feel like we were on a exciting adventure. Daniel E. Is a patient and kind person to talk too, never rushed us at all. We learned a lot from him. Also he said we can call him back anytime whenever we had a question. Thank you so much for your time and understanding Daniel E. It was pleasure talking to you. Peggy and John
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randy,
I'm sorry to read your review and I will do all I can to help. Firstly, I can totally identify with how discouraging it is to wait for DNA results. I, too, have gone through waiting for my own DNA results only to find it was worth the wait, as "all good things" tend to be.
Waiting for your results is estimated at 4-6 weeks but under various circumstances it may take longer making it 8 weeks once our lab receives your DNA sample.
We currently have a high volume of DNA test purchasers and each test is given individual assiduity to ensure our DNA research community gets the most accurate results.
All this being said, In order to assist you with this issue, I'm going to need to locate your account and track your DNA kit from here on my end. Unfortunately, I am unable to locate your account using the name Randy T. That I see here on site jabber. Please send an e-mail to my inbox at [email protected] from your registered e-mail address so I may assist you with this as soon as possible.
You already are my first priority here and I will be looking for your e-mail.
Rafael
MyHeritage